BSODS : BAD_POOL_HEADER and SYSTEM_SERVICE_EXCEPTION

[Velz]

This is directly related to USB

I let my computer sit overnight while it was on. My g700 was plugged in via USB but I flipped the switch off on the bottom fo the mouse. When i woke up, I turned the switch on and a second or so later, i get a BSOD with the error of BAD_POOL_HEADER. The system reboots, and I can move the mouse however no mouse clicks will register. I unplug the USB cord from the mouse. i hear the USB unplug sound and then plug the cord back in and get an immediate BSOD again, this time with the error of SYSTEM_SERVICE_EXCEPTION. PC reboots again and this time all is well.

i have also had a few instances when i would unplug the USB cable and plug in the dongle to go wireless and that would cause a BSOD also, though i don't have the error codes for those. There is NOTHING else plugged into any other USB ports. issues concerning the Logitech g700 mouse.

attached is the dump files

 

[zigzag3143]

Its not USB I am afraid. All three crashes were related to your video driver/Directx. BUT these three crashes were from Sept thru nov. 2011, so we have no idea what the current state of the machine is.

 

[Velz]

Huh... well why then is windows not saving any new files? I definitely saw the progress on the BSOD saying it was creating the dump... is there anywhere I can manually look?

Hmm, looking elsewhere online as to why the system isn't saving the dumps, i found this:

"The reason why there is no dump is because of the error behavior. 0x7b occurs even before the debugger gets initiated and with out the debugger gets initiated there is no way to write the dump."

Bah...

 

[JMH]

Just a thought.
Check to see that this has been done.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Velz]

OK done, it was set to kernel mem dump but everything else was set as you asked. I will do some fiddling with the USB now and I will probably encounter a crash and post back soon.

 

[JMH]

Then we await the most recent DMP's.

 

[Velz]

I flicked the switch off on the mouse, heard the USB unplug sound, turned it back on, attempted to move the mouse and instant BSOD.

However.. No new dumps created =\

What could be causing the dumps not to be created? Or is it as I posted from the other site, that windows just doesn't have the time to do it... Should I uncheck auto system restart?

 

[Velz]

OK I set the system to not auto restart. Got another BSOD. It said the memory dump was created. Once again, no dump. Last ones are from November.

Argh.

 

[zigzag3143]

Have you tried searching for *. DMP

 

[Velz]

Yep, i use the program "Everything" to search, and i went into the minidump folder to make sure and there's still nothing in there.

 

[Velz]

OK upon googling why a dump file might not be created, some have said that it might be due to page file not being set properly. Went into those settings and things looked fine, however I chose to let windows manage the page file and placed on my c drive and on another drive, so i have 2 page files now. I rebooted the pc to make sure it all took effect. I then flicked the mouse off and back on again and theres the BSOD again. THis time i took a snapshot of the BSOD in case the dump file wasnt created (surprise, it wasnt) so i could study it.

The BSOD referenced this EtronXHCI.sys file and found it is the USB 3.0 controller on my motherboard (Asrock Extreme4 Gen3). Apparently Etron is horrible at making drivers. See ASRock and Etron USB 3.0 BSOD - How bad is it really?

many people with my mobo are having these BSOD's related to the Etron thing. I downloaded the newest drivers from the Asrock site and I am still getting BSOD's.

My problem now is finding if I can get a different controller for the USB 3.0 port I am using and ditch this Etron junk.

And I would till love to know if anyone here could help me sort out why I am not getting any dump files created.

 

[zigzag3143]

There are several reasons that may prevent you from having a DMP file in the usual places.

If you control panel is not configured for small dump you probably will then find it in C:\windows and it will be called MEMORY.dmp. It will overwrite every crash.

Other reasons are if you have UAC turned off, if you have a small page file, or a page file on a different HD than the OS.

 

[Velz]

ah i know I do have UAC turned off. Well I will try that out then. I think there's no need to continue on with this since I know what the problem is (Etron controllers), I am not turning my attention over to the Asrock support forums. THanks for the help here.

 

[zigzag3143]

ah i know I do have UAC turned off. Well I will try that out then. I think there's no need to continue on with this since I know what the problem is (Etron controllers), I am not turning my attention over to the Asrock support forums. THanks for the help here.

Our pleasure and good luck