BSODs from hal.dll and ntoskrnl.exe shows up during gameplay

[thejimster82]

Ok, I'll see what the conditions of the RMA are and get back.

 

[Britton30]

The Intel boards I have had a warning sticker on the CPU socket cover. It Says:


Important
This cap MUST be placed if returning the motherboard.

 

[bobafetthotmail]

Yeah, but it comes down to how friendly are their customer support and RMA policies.

It's not like a customer losing the cap is a so rare occurrence.

 

[thejimster82]

Asus apparently did not require the socket cover, but if a pin gets bent, the warranty is void, so i will have to use something to cover it. My next question is, where/how can i store the processor, graphics card, and RAM while i wait for the new board? Also what is the best way to rma the board, can I just wrap it in bubble wrap and place it in the box it came in?

 

[bobafetthotmail]

The mobo has to be put in a antistatic bag. Or wrapped with antistatic bubblewrap (it's pink btw, and not just because it's trendy).
Now, I doubt that they care about this being it an RMA, but that's how all electronic components are shipped.

Then the amount of additional protection is up to you, or how much you trust the people that will handle your stuff.
Here couriers are a bit careless, and I've seen with my eyes boxes that were thrown over a 2 meter high fence just because there wasn't anyone there receiving them when the courier arrived.

Everything I ship is in its own box, in a box 5 cm bigger in all dimensions, with shriveled up newspapers (to save the costs of bubble wrap) to fill all the additional space.

The stuff that remains at home will be fine if put on the printer A4 paper, and if you care about dust, cover them with the same paper.
Antistatic bags/bubblewrap are required if the stuff is likely to experience vibration and movement (that generate static electricity), I assume that at home you have a quiet place to place them for a while, where paper will be enough.

 

[thejimster82]

ordered some 10x12 antistatic bags, ill use one for the board and one to store the processor in while waiting for the new boards, one for graphics card, ram, etc. just in case. Still need to find a way to cover the pins though.
Here are the bags I bought 50 ESD Anti Static Shielding Bags 10"x12" in 203mm x 304mm Open Top 3 1 Mils | eBay.

 

[bobafetthotmail]

Looks good so far.

To cover the pins, you can cut a piece of relatively thick paperboard (like the one on the back side of a drawing block) to the size of a processor and "mount" it like it was a processor (so you use the processor mounting bracket to keep it in place).

Or you can tape it over the slot.

 

[thejimster82]

Ok thanks for all of the advice so far boba

 

[r2d2agr]

hi, im new on this forum.. i have a question. thejimster82 solve the issues? i have the same problem and i test all the hardware, the last thing i have to do is buy a new mobo. my english is not the best, sorry for that. i need to kown if that was the solution to you thejimster82?.

 

[thejimster82]

It sadly did not solve the problem, and we are currently testing other hardware to find the issue.

 

[r2d2agr]

a new mobo doesnt solved the problem? wtf...now im so concerned.
you tried with otrher processor? i dont know what to do, buy a new mobo or new cpu...

 

[thejimster82]

Yeah replacing the mobo only increased the time between the crashes, processor is probably our best bet, tested both sticks of ram already (by removal not memtest) and they were fine, need to switch to intel graphics to test the graphics card, will get back once its' done (eventually)