Camera not working

[Parbuster]

I have an HPWebcam companion3 installed suddenly the camera showed connected but no picture on program just a black screen.I have re-installed without any success just don't know what to do to rectify this problem apart from buying another webcam.NowIi am 90yrs old so any solutions must be explicit because I am not a computer whizz.

 

[oscer1]

I would try it on another computer to verify it is faulty

 

[Parbuster]

Thanks for your reply but regretfully i do not have another computer on which to try the camera

 

[oscer1]

try the link here Webcam Test - Test Your Webcam With Our Online Tool

 

[Parbuster]

Hi,Done the test,camnera OK,why does it not work when i open webcam companion 3,just a black screen

 

[oscer1]

try re-installing software try another software

 

[Parbuster]

I have re-installed twice and do not have any other software

 

[Megahertz07]

Open device manager, go to the camera, properties, details tab - Harware ID's
Put the mouse over the fist ID, Copy the ID (left click). Is something like USB\VID_0471&PID_2034&REV_0000&MI_00.
Put it on Google to find the driver.

 

[Parbuster]

Hi,thanks for your reply,done it,get two details,C:\Windows\System32\drivers\kstkunk.sys
" " ""\USBVW780.sys
none of which is remotely like you example.it is quite possible that I am not doing this correctly.....Device manager/Properties,Driver details, and these are the details.

 

[Megahertz07]

I think you didn't do it right.

 

[Megahertz07]

I don't install any HP Software. Windows installed the driver and it works perfect.
Maybe the camera is working and is the HP software that isn't.
Download and install this camera software to test. Free Webcam Video Recorder

 

[etaf88]

I would try it on another computer to verify it is faulty

Have you tried this before? Asking for my husband, he seems convinced that this idea would not most likely be the solution?

 

[Barman58]

The standard method for fault finding in computing Hardware is "Test by substitution". It has a serious flaw of course for the regular private user - it is not likely that you will have a duplicate item available to test. Professionals will have access to suitable similar items for testing purposes. I do not carry a lot of spares but I could Lay my hands on 3 or 4 Webcams and by connecting one to a suspect system could eliminate a fault with the camera itself - if the Camera is faulty the only way to solve the issue is with a new replacement, as modern devices are basically disposable items

In you case we can have a few possible faults that could cause the issue you see, Use on another system ( more likely to be available for a private individual these days as many households will have access to more than one device), will indicate where the fault lies.

Once this test is complete moving the USB connection to another port is a good follow-up as it indicates the working status of the port currently in use. The Next would be a change of software , then complete removal and re-install of drivers

This method of diagnosis is far older than Computers and although it is old and can take a long time it is often the most effective method

 

[Parbuster]

Hi Megahertz,Done it again same result

 

[Megahertz07]

My sugestion:
-Go to Control Panel\All Control Panel Items\Programs and Features and uninstall all software related to the camera.
-Go to Control Panel\All Control Panel Items - Device Manager and uninstall the camera drivers.
Reboot
It will find a camera without drivers and try to install them.

If it doesn't work, try this driver / software http://dlv.update.sony.net/US/pc/ARACCU-00225713-0042.EXE

 

[oscer1]

Have you tried this before? Asking for my husband, he seems convinced that this idea would not most likely be the solution?

I had suggested that because it will help tell if it has something with computer or the camera. then he said he did not have another computer to test on. so gave link to a place that can test if camera is working said it passed. so you can read what was said next to try. could be a conflick with another program running in the background. we are just giving suggestions to try.

 

[Parbuster]

Camerta not working

Hi megahertz270,Done as you suggested uninstalled all software and drivers,rebooted,no joy.Tried your link your link
got the Arcsoft webcam companion 3 d/load,,started the d/l, told me my computer was not suitable for the upgrade.Thank you for your patience but it looks as though I will have to give up on Arcsoft and buy another webcam.

 

[Barman58]

Do a quick search for YAWCAM it's an older cam app that I use for testing webcams, not many frills but does have a good built in cam detector that may help your problem

 

[Parbuster]

C amera not working

Hi Barman58,,Thanks for the suggestion about Yawcam but I see it has to have Java installed and i have had some disturbing reports about that,I took it off my system years ago and am reluctant to put it back.I d'l it successfull bujt it insists on using Java.y

 

[Barman58]

I fully understand your concerns, there have been some issues with criminals using vulnerabilities in the Java Code in the past. I personally am prepared to use Java as I have suitable Multi layer protections in place