Cannot create a "New Folder" on desktop

[opw]

I did a few updates last week and after could not creat a new desk top folder, the explaination is in the 2 images. I can creat a new zip folder and drag something into it, but not just a new folder. Does anyone know a solution for this ?

 

[Megahertz07]

Welcome to the Forum.

On your image I can't see all desktop. Is it showing as usual? Is everything working as normal?

Go to C:\Users\Name\Desktop and try to create a folder there.

 

[opw]

The desktop is functioning normal as well as everything else. I did run a sfc scan & errors were found but could not be repaired, also chkdsk but it found nothing, as i said this started after i installed some ms up-date`s last week but i did not do a backup first like i should have. I did notice the computer acting a little odd, it did not execute code/programs as fast as usual & hung up allot etc. but AV ( Avast ) showed nothing & it is in hardened mode. This is the first time i have had this problem & i got my first PC in 1995 on top of it all.

 

[Snick]

Please update your System Specs with this:
System Info - See Your System Specs - Windows 7 Help Forums

Download and run System Update Readiness Tool for Windows 7. When it completes, post CBS.log and CheckSUR.log, CheckSUR.persist.log which are temporary files. Location: C:\Windows\Logs\CBS
You can place them in zip/compressed folder and upload.

 

[opw]

I installed but see no exe icon or other files of any kind so please advise.

 

[Snick]

Installed what please?
If you ran System Update Readiness Tool (SURT) the logs are temporary at: C:\Windows\Logs\CBS\
Copy and paste the bold text into Search programs and files after you click rb:
CBSpersist.cab should still be there
I can work with that.

 

[opw]

View attachment WIN7 CBS LOGS.zip This is what i got.

 

[Snick]

Great job, I'll peruse the log.
All errors are Avast
Summary:
Seconds executed: 764
Found 53 errors
Fixed 45 errors
CSI Unexpected Failure Total count: 4
CSI F Mark Bad Type Total count: 45
Fixed: CSI F Mark Bad Type. Total count: 45
CSI Missing Winning Component Key Total count: 4

There are 4 remaining errors which you can repair.
Control Panel > Uninstall a program
Double-click Avast free antivirus
choose repair
when it finishes reboot

 

[Snick]

Do you have this key value in registry?
{D969A300-E7FF-11d0-A93B-00A0C90F2719}

1. Open the Registry Editor by pressing Win key + R and typing ‘regedit‘ into the Run text.
2. Browse to this key in the Registry Editor window: HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\.
3. If there, click New
4. Is {D969A300-E7FF-11d0-A93B-00A0C90F2719} there under Data?

Please advise.

 

[opw]

Sorry for not getting back to you sooner but i did not receive any notification email of your post`s. To answer all your questions is simply "No to Each" including deleting & re-install Avast ( Clean = New Download ).

 

[opw]

I also just did a system restore but that did not help either, i still cannot creat a regular folder on the desktop, zip folder yes, regular folder, no.

 

[raiko]

Have you considered that this may be a permission issue? From my perspective, this kinds of things are usually the problem. This program called Unlocker, I hear may be relevant to resolving this issue. UNLOCKER 1.9.2 BY CEDRICK 'NITCH' COLLOMB

 

[opw]

This would not help with my problem but thank`s anyway. Yes, it could be a permission issue but how to resolve it i don`t know. The problem is i cannot make a new un-ziped folder on the desktop>> right click>new>folder but i cannot open a regular folder, a ziped folder i can make>> right click>new (compressed) zipped folder> & the folder is created on the desktop.

 

[raiko]

This would not help with my problem but thank`s anyway. Yes, it could be a permission issue but how to resolve it i don`t know. The problem is i cannot make a new un-ziped folder on the desktop>> right click>new>folder but i cannot open a regular folder, a ziped folder i can make>> right click>new (compressed) zipped folder> & the folder is created on the desktop.

Yeah that's the thing with troubleshooting. We're going to have to attempt many different possible solutions- from many different angles. I'm new to troubleshooting too. However, from my experience, whenever I had issues modifying any kinds of files, it was usually due to messed up permissions. Maybe try resetting your permissions manually? Here is an old, small guide that may serve to help you in the right direction:

• How to manually reset folder and file permissions in Windows Explorer – Aaron Stebner's WebLog

Hope that helps. Keep us updated.

 

[opw]

Launch a instance of "Window`s Explorer" ? From the command line ? I`ve never done this before as this is the 1st. problem i have had in many year`s.

 

[opw]

I did but it did not work. I tried changing owner`s + permission`s etc. but it`s still the same & the tool won`t work with win-7 only win-xp, any other suggestion`s ?

 

[opw]

Sorry for not getting back to you sooner. I did try to find the above reg file several times but it is not there, i keep getting the windoes error message "Windows Cannot Find The File" Can you recommend anything else ?