Cannot install updates - error 0x8024001e

[SunshineD]

i cannot install updates at all, it comes up with this message -

Installer encountered an error Ox8024001e

Could anybody explain what it means? Im not very good with technology, but this is worrying me. Do you think it could be a virus? Any help would be greatly appreciated. Thank you.

 

[georgeks]

Hi there SunshineD

Microsoft has a page on this error Error code: ox8024001e - Microsoft Community

 

[SunshineD]

thank you very much

 

[SunshineD]

I tried that and i've still no joy! could anyone shed any light on this? I can log into windows ok i just cant do any updates!

 

[georgeks]

Can you try:

Restart


Windows Key + X and turn on the command line (Admin)

Type:
net stop wuauserv
rename c:\windows\SoftwareDistribution softwaredistribution.old
net start wuauserv


Restart and see if it worked.

 

[georgeks]

You can also try the Windows 8 UI App Troubleshooter:

Click link to run it.
http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

[SunshineD]

thanks very much again George, ill try that! I appreciate your help!

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[SunshineD]

thank you Noel

 

[SunshineD]

it's working! there was a trojan on it! all gone and up and running! thank you for your help!

 

[Santista65]

Thanks Georgeks, you help me.https://www.sevenforums.com/members/georgeks.html