Cannot open Windows Update - Error 0x8007277a:

[Yukaveli]

I am new to this forum so I'm sorry if this is posted under the wrong topic.

Error 0x8007277a: The Requested service provider could not be loaded or initialized.

I tried to run Windows Update and it would not open. I then checked services.msc and it wasn't running, when I click 'Start' I get the error code.

Ran SFC.exe and got this result: Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

--------------------------------------------------------------

SFC.exe results -\/-
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.All rights reserved.

C:\Windows\system32>SFC.exe

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOWScans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLYScans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILEScans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILEVerifies the integrity of the file with full path <file>.No re
pair
operation is performed.
/OFFBOOTDIRFor offline repair specify the location of the offline boot dire
ctory
/OFFWINDIRFor offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY

C:\Windows\system32>sfc /scannow

Beginning system scan.This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>
--------------------------------------------------------------


Here is what the log shows after running findstr /c:"[SR]" %windir%\logs\cbs\cbs.log: (I could not insert the log here, because it made this post too long.) I'm not sure where to post it. ?.

--------------------------------------------

I have no idea what to do with this information. Please Help!
I also have the entire CBS.log if needed.
My computer cannot seem to communicate with Microsoft at all. Internet works as well as all of my programs that I use - mostly Adobe CC.
I understand this is a long thread, but any help would be greatly appreciated. Thank You.

 

[Gator]

Hi Yukaveli, please save cbs.log as cbs.txt and save it to your desktop (although this is not necessary, its just for convenience to you). Come here and click the paper clip and attach it to your post.

 

[Yukaveli]

Here is the cbs.txt log. Thank You


I also get this message below when I ran FixIt. I couldn't get fixit to run, I had to download a script.

 

[Gator]

Can you try downloading and running this tool? After it has completed try to see if Windows Update works properly.

What is the System Update Readiness Tool? - Windows Help

 

[Yukaveli]

Hello again. I believe I fixed the problem. I saw another thread on here that was similar to my problem. (I couldn't find it before I created this one). It suggested that there could be an issue with winsock and showed me how to reset it.
Open cmd in elevation
type: netsh winsock reset hit enter
type: netsh int ipv4 reset hit enter
type: netsh int ipv6 reset hit enter

I then restarted my computer and everything worked.
He had a note that said I may need to run Network Diagnostics afterwards to "repair" my connection. I did this as well. My computer restarted and then my IE11 would only display a blank page. I then went into features and turned IE11 off. I restarted my computer again in which it did 22 updates for some reason. Then it configured windows. After all of this I went back to features and turned IE11 back on, and now it seems to work. I'm not completely sure everything has been fixed, but I can use the Windows Update feature now and my IE11 works. I thank you for your time and help. If this turns out not to work, I will run system update readiness tool. Thanks again

 

[Gator]

I'm glad you found something that worked! I would definitely run another sfc scan just to be sure you got everything squared away.

 

[Yukaveli]

Thank You. I will run another scan. Great Idea.