Cannot reactivate windows after updating system bios

[faisal67]

Hello all
I was running windows 7 home premium perfectly for the last around 7 to 8 months. the other day I updated system bios and thereafter got the message to reactivate windwos. I used my product key but turned out to be invalid. I am in trouble kindly help help

 

[Bill2]

For an OEM system, deactivation after a bios update would point to a modded bios being used earlier. However, you have not filed up your system specs. Please run this tool, click Continue, click Copy, then paste the results here or paste into notepad and upload the text file.

go.microsoft.com/fwlink/?linkid=52012

 

[faisal67]

thanks bill2 for the concern. here are the results pasted. 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TVH22-CMYFG-GVQMK
Windows Product Key Hash: Wu/4O39NTmJeoDzdrJ+R6TpAo0M=
Windows Product ID: 00359-OEM-8783711-27953
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3386155B-E03D-4A7C-9277-8197A329AAED}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3386155B-E03D-4A7C-9277-8197A329AAED}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GVQMK</PKey><PID>00359-OEM-8783711-27953</PID><PIDType>3</PIDType><SID>S-1-5-21-2841030451-295250436-1279114259</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55HC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0046.2011.0422.1617</Version><SMBIOSVersion major="2" minor="6"/><Date>20110422000000.000000+000</Date></BIOS><HWID>32FE3707018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-837-127953-02-1033-7601.0000-2442011
Installation ID: 001311344483275904467462057591960781926924502686291161
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: GVQMK
License Status: Initial grace period
Time remaining: 32220 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 01-Sep-11 5:10:09 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:10:2011 14:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEAln0gEnqk8AeAlpK5YnVCxvgVdF38kRzLMPpCtonYMzqmBlxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DH55HC 
FACP INTEL DH55HC 
HPET INTEL DH55HC 
MCFG INTEL DH55HC 
SSDT INTEL DH55HC 
ASF! INTEL DH55HC

 

[Bill2]

Your log seems OK. Try reentering the key carefully. If it doesnt work, the easiest option would be to use phone activation.

http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html

The Pakistan activation center phone number is (92) (21) 11167 4357 in case phone activation makes a fuss.

 

[faisal67]

dear bill2 can i contact microsoft directly on phone as all offices of microsoft in Pakistan are closed due to holidays for another 5 days and they do not respond. Secondly is there any options where we can get prompt support on line ?
regards

 

[seavixen32]

Unfortunately, Faisal, Microsoft will not offer support for OEM products.

Their argument is that as the OEM software is heavily discounted, support must be provided by the manufacturer.

If it is a self-build computer with an OEM operating system, support rests with yourself i.e. up the creek without a paddle as we say here.

 

[faisal67]

hmm!! thats terrifying. I have built the system my self and installed seperatly purchased softwareIt. That should mean phone support on a given country number is the only way for help ?

can the reactivation problem be solved by reverting to old bios which was installed before the update ?

 

[Bill2]

OK, lets try something. Follow the steps below to recreate the licensing store.

1) Click the Start button
2) Type: CMD.exe in the start search field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (it may ask you if you are sure, select yes)
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: slui
8) After a couple of seconds Windows Activation dialog will appear. You likely be asked to re-enter your product key and/or re-activate.

 

[faisal67]

the dialog for product key again reappears. the activation is not successful. tried twice

 

[Bill2]

Obviously its being seen by MS's activation servers as in use or something, only MS can unblock it so you'll need to speak to a real human being. I guess you'll have to twiddle your thumbs awhile for the activation, but you can use the computer without any problems.

 

[faisal67]

can it help if i renistall windows or revert back to older verison of bios as it was before updating ?

I m greatful for your interest in my problem. I think I shall have to contact MS as soon as they are avaiable on phone (obviously the real person)
thanks again

 

[Bill2]

can it help if i renistall windows or revert back to older verison of bios as it was before updating ?

I doubt reverting to the older bios will help but if activating immediately is very important to you and you're comfortable flashing the bios, you can give it a shot. If I were in your place I would just continue doing whatever I was doing and wait to talk to MS about the key. FYI, the computer will not explode, you can use windows in trial state for as long as 120 days.

 

[seavixen32]

actually even for a oem copy of windows microsoft will give you a key that works. you just have to tell them that you are the oem manufacture if you built the computer. i have had to do this once for myself and for a couple of friends(all three of us ended up with new keys). what happens is even oem keys get black listed sometimes(either someone copies your key, microsoft thinks it has been copied, or there system just looses it). you just have to be persistent with them. in my case i bought a pre-built years back when with my work hours i no longer had the time to build my own. when i finally had the time to build my own i used the oem copy of windows that came with the pre-built computer. i made it clear to microsoft that i legally owned that copy and as long as i was only using it on one computer i was going to use it on the one i choose to use it on. once you do what bill2 said in post 9 just call the activation center and get to a live person and let them know the situation.

Thanks for that information, which is rather encouraging for people who through no fault of their own find themselves in the same predicament.

I'll modify my future advice on the same subject accordingly.

 

[faisal67]

can the reactivation problem be solved by reverting to old bios which was installed before the update ?

personally i would call and talk to microsoft because i wouldn't want to rollback the bios, nor reinstall windows and my apps again. but it is your decision.

I think thats the best idea right now. I will follow your advice

 

[Mason22]

For an OEM system, deactivation after a bios update would point to a modded bios being used earlier. However, you have not filed up your system specs. Please run this tool, click Continue, click Copy, then paste the results here or paste into notepad and upload the text file.

go.microsoft.com/fwlink/?linkid=52012

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {0FDD77DB-6D26-4BA0-814A-6CF6A2624109}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Mason\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0FDD77DB-6D26-4BA0-814A-6CF6A2624109}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-233443262-602001533-1075129768</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20091203000000.000000+000</Date></BIOS><HWID>EABA3607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-3081-7600.0000-2812011
Installation ID: 009841509471700620235386952744797395433780539561463870
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: VKM6G
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 8/10/2011 1:24:57 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:8:2011 12:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: QAAAAAMABgABAAEAAAADAAAAAwABAAEAJJS8nc7oZFV3FkLG4l+YsnaNgJYoYBq2Qm6aiJDT9RSuCLB7SkVcXQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            GBT         GBTUACPI
FACP            GBT         GBTUACPI
HPET            GBT         GBTUACPI
MCFG            GBT         GBTUACPI
TAMG            GBT         GBT B0
SSDT            INTEL        PPM RCM 
SLIC            _ASUS_        Notebook

 

[Bill2]

Mason22, I can see your log but you need to tell us exactly how and when you became non-genuine. Please elaborate.

 

[Mason22]

Well about two days ago while turning off my computer it says installing updates 1 of 4 and so on. And the next day (yesterday) i logged on all fine and it now says your windows is not a genuine copy. My desktop background has gone and is now black and in the corner it says windows 7, build 7600, this copy of windows is not genuine. This all started yesterday but the updates started on 6/10/2011 which is when i turned off my computer and the updates accurd

 

[Bill2]

Can you fill in your system specs please?

 

[Mason22]

System Specs are as follows

Rating: 5.1 Windows Experience Index

Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz 2.93 GHz

Installed memory (RAM): 2.00 GB

System Type: 64-bit Operating System

Pen and Touch: No Pen or Touch Input is available for this Display


I think thats what you mean

 

[Bill2]

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html