Cannot receive any Window Updates

[Jacee]

okay

 

[zarnic]

Give the computer a day or two to see if you are offered updates, then let me know.

That quote was Sunday and today is Wednesday so... I'm back.

Little has changed. Still no
● Windows updates (Error code: 0x800072EE2) or
● Defender updates (still get "the program can't check for definition update. Error found (attempt #1- 0x80072efb, attempt #2- 0x80072ee7, attempt #3- 0x80072efd) A connection with server could not be established" )

One good thing came from these few days - got my lawn mowed.

 

[Jacee]

You have a third party program that is interfering with your updates.

error 0x80072efb has to do with ActiveSync (mobile device/smartphone, sync partnership between the storage card and Windows Media Player)

error 0x80072EE7
error 0x80072EFD
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates

 

[zarnic]

You have a third party program that is interfering with your updates.

OK, what do I do about it?

 

[Jacee]

Stop it from running in 'services' or startup (msconfig) .... unplug any USB devices other than your mouse and keyboard.

Temporarily disable Norton and turn Windows firewall on.

 

[zarnic]

Stop it from running in 'services' or startup (msconfig) .... unplug any USB devices other than your mouse and keyboard.

Temporarily disable Norton and turn Windows firewall on.

OK, I can do all this but I doubt it will make any difference. Why? Because I have had this machine for more than a year, with no USB devices, and have never been able to receive any Windows updates. Norton is gone but it was only a recent trial, and short at that. The Firewall has always been on.

As an aside, I've used most Windows' versions, since Windows 3, and have never expierenced this. Perhaps... just perhaps, it is a OS problem. Or maybe the Explorer... I definitely see an infection in IE8, and redirects (Google is bad for that) and popups are constantly appearing, even though pop-up blocker is used.

Isn't life grand!:sarc:

 

[Jacee]

Did you flush the DNS cache and restore Ms's Hosts file using the batch file I gave you in a previous post?


Download TDSSkiller http://support.kaspersky.com/downloads/utils/tdsskiller.zip and save it to your Desktop.

• Extract the file and run it.
• Once completed it will create a log in the root directory (usually C:\).
• Please post the contents of that log in your next reply.

 

[zarnic]

Did you flush the DNS cache and restore Ms's Hosts file using the batch file I gave you in a previous post?



Download TDSSkiller http://support.kaspersky.com/downloads/utils/tdsskiller.zip and save it to your Desktop.

• Extract the file and run it.
• Once completed it will create a log in the root directory (usually C:\).
• Please post the contents of that log in your next reply.

Alright, sure hope I'm not wasting your time, Jacee. Log attached.

 

[Jacee]

You said you bought the computer with Windows 7 already installed, these two items have me curious
C:\Windows.old
C:\$UPGRADE.~OS

 

[zarnic]

You said you bought the computer with Windows 7 already installed, these two items have me curious
C:\Windows.old
C:\$UPGRADE.~OS

My IE8 will no longer allow me to access this Forum, in fact I'm using Firefox (V.4) now to do this. I have a Facebook page (Jacques Levieux), Jacee, if you need to reach me because I don't plan to keep using Firefox.

BTW, the directory \Windows.old was created by the machine when I did a 'Recovery'. I reloaded the OS last month, using a mfg disk, and put everything at factory level. I have no idea about the directory \$UPGRADE.~OS.

Needed to get coffee anyway.

 

[Jacee]

No Facebook membership, zarnic.

Have you thought about backing up your data and doing a 'clean install'?

 

[Layback Bear]

Try this in the Start/search/ type or paste.
hh Microsoft Corporation: Software, Smartphones, Online, Games, Cloud Computing, IT Business Technology, Downloads Hit Enter.
It should take you to Microsoft site and you can go any where from their.
hh http://www.microsoft.com/ Start/past in search.

 

[Jacee]

It could be related to all software/programs for itunes and syncing ... I'm at a loss, but I would try uninstalling all of that nonsense , cleaning all temp files, defragging, shut down, restart normally, and then try Windows updates again.
Totally frustrating to me!!

 

[zarnic]

Totally frustrating to me!!

I Know how you feel... especially when my IE8 wouldn't allow access to this Forum but Firefox does (so now I use Firefox).

Update
Have since noticed Malwarebytes always finds a Registry error called Trojan: DNS Changer by 93.188.166.105 whenever the Internet is used. Months ago someone else had this trojan and also couldn't get Updates. Even though Malwarebytes cleans up my Registry it always reappears and just may be the culprit behind me never being able to update Windows.

Have a nice Easter!

 

[Jacee]

Disable the proxy settings in Internet Explorer:

1) Under “Tools” in the browser tool bar select “Internet Options”.
2) In the “Internet Options” window that pops up, click the “Connections” tab at the top.
3) Click “LAN Settings” near the bottom of the “Connections” section.
4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.
5) Click “Ok” to close the “Local Area Network (LAN) Settings” window.
6) Click “Ok” to close the “Internet Options” window.

Reboot. Test whether internet connectivity is restored to IE.

 

[zarnic]

4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.

No check in checkbox.

I know you saw this DNS before (pg 3) and id'd it as coming from Ukraine Promnet Ltd and
not a WA IP#, Jacee, is there a work-around?

 

[Jacee]

Go into programs and features ... uninstall BitTorrent

Next, unhide hidden files and folders. Control panel > Folder Options > View tab. Tick to show hidden files and folds, uncheck hide extensions for known file types.

Now, go to C:\Program Files (x86)\BitTorrent <-- delete this folder
C:\Users\Ron\AppData\Roaming\BitTorrent <-- delete this folder

Reboot.

Download CKScanner by askey127 from HERE
Important - Save it to your desktop.
Doubleclick CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

 

[zarnic]

Go into programs and features ... uninstall BitTorrent

OK, but use it for P2P downloading of torrents so may have to reload the exe.

BTW for your info, that Urkraine company, Promnet Ltd, has the IP address which is 85.255.112.121.

Wet outside, huh!

 

[Jacee]

BTW for your info, that Urkraine company, Promnet Ltd, has the IP address which is 85.255.112.121.

Yes, I know that ... the IP is a known Domain Hijacker. They have control over your computer.

If you don't want to follow my instructions, then do a clean/custom install, or a repair install.

 

[zarnic]

Jacee, did all that you just asked and attached the log. Good luck.