Cannot Uninstall A Software Item .

[Willyoy]

I want to uninstal PlayMemeories Home in order to put in their newest version. It will not uninstall . Their help site suggests things I don't understand so wondering if there is a simple way around getting it uninstalled, .

 

[Megahertz07]

How did you try to uninstall? By Control panel ?
go to where the program is installed (C:\Program Files (x86) or C:\Program Files) and look for a unixxxx.exe. that is the uninstall.
If it doesn't work reinstall the program and then uninstall by Control panel.

 

[Willyoy]

How did you try to uninstall? By Control panel ?
go to where the program is installed (C:\Program Files (x86) or C:\Program Files) and look for a unixxxx.exe. that is the uninstall.
If it doesn't work reinstall the program and then uninstall by Control panel.

Thanks .
I was trying to uninstall via control panel . It will not allow me to install the new one until the old one is uninstalled .
Sorry I don't understand your advice on how to get it uninstalled. Sounds like something beyond my computing skills .
I don't know how to get into C program files that you suggest .


EDIT

I got into C programs (X86) but there is no mention of it in there .
When I try to uninstall via control panel it says it is trying to use a network that is unavailable .

 

[indianacarnie]

Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony

 

[Willyoy]

Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony

Thanks for your efforts to help. I have tried for many months to uninstall it . I don't know what they mean by

For example you can check in the processes tab for the "PMB Voulme Watcher" and terminate this tool which is installed by Picture Motion Browser / Play Memories.

 

[Willyoy]

Welcome to the forums Willyoy!

Have you tried using Revo Uninstaller? Its free and works much better than Windows built in uninstaller. You could also try looking for a solution on Sony's site. Here's one I found ..... have you tried it?

Solved: Re: Uninstall playmemories home - Sony

Thanks for your efforts to help. I have tried for many months to uninstall it . I don't know what they mean by

For example you can check in the processes tab for the "PMB Voulme Watcher" and terminate this tool which is installed by Picture Motion Browser / Play Memories.

OK , I got into task manager and carefully went down the long list and PMB Volume Watcher is not in there .
It is a shame Sony makes things so difficult . I loved that program but when they updated it I could no longer use it without uninstalling the old one . I have one of their camcorders and that software used to work so nicely with it .

 

[Willyoy]

I have now found a long list under uninstall memorieshome-Sony_files .
Don't know what to do in there because there are so many but right at the bottom is a large 2174 KB one called Sony coreskin7264debc.
Should I go ahead and right click and delete that one ?
I sure don't want to do something wrong and mess up my PC .

 

[Ranger4]

Willyoy. Don't go randomly deleting files, unless you know exactly what they are needed for.

To uninstall Play Memories Home read through & follow the directions from the Sony website. Please note that Play Memories must not be running, otherwise it will not uninstall.

SONY EU | Support - How do I uninstall PlayMemories Home?

 

[Willyoy]

Thanks to all who offered help on this .
There is nothing on the Sony Support site that helps at all to solve the problem .

I will be sure to never buy another Sony product and put out the alert to anyone else contemplating purchasing anything with the Sony name on it . No company should put their customers through weeks of unsuccessfully uninstalling their program simply because they updated to a newer version .

 

[Ranger4]

When you attempt to uninstall it via Control Panel, Programs & Features, do you get any message saying you can't uninstall it & a reason why not.

Are you the Administrator of the computer, or are you logged on only as a User?. If you are only a User then you probably don't have software removal rights.

I can understand your anger & frustration with Sony, but it's unlikely Sony are the problem here & it's more likely something related to your computer.

 

[Willyoy]

When you attempt to uninstall it via Control Panel, Programs & Features, do you get any message saying you can't uninstall it & a reason why not.

Are you the Administrator of the computer, or are you logged on only as a User?. If you are only a User then you probably don't have software removal rights.

I can understand your anger & frustration with Sony, but it's unlikely Sony are the problem here & it's more likely something related to your computer.

I am the admin and only user .
As mentioned before it says "The feature you are trying to use is a resource that is unavailable " "Put the right path in the box below ".

How am I supposed to know what the right path is when they won't give it to me ? ? ?

Looks like I am going to have to give up on this one .

 

[Callender]

FYI: The uninstall path is

MsiExec.exe /X{E03CD71A-F595-49DF-9ADC-0CFC93B1B211}

Copy and paste into Start > Run dialog box.

Here is their repair tool if you care to run it. It might get the program fixed enough to uninstall it.

View attachment PMH_Repair_EN.zip​

I actually installed this software to see if I could figure out how to uninstall it manually. It created so many entries that I gave up and removed it via my "monitored install" utility.

 

[Willyoy]

FYI: The uninstall path is

MsiExec.exe /X{E03CD71A-F595-49DF-9ADC-0CFC93B1B211}

Copy and paste into Start > Run dialog box.

Here is their repair tool if you care to run it. It might get the program fixed enough to uninstall it.

View attachment 394301​

I actually installed this software to see if I could figure out how to uninstall it manually. It created so many entries that I gave up and removed it via my "monitored install" utility.

When I saw your message I thought I might finally be able to fix this but it was not to be . I do appreciate your efforts though . .
All I am getting is "the action is only valid for products that are currently installed
" Or "Did not match any documents .

Sony is forever getting me more discouraged with their products and I am certainly not alone . The internet is full of others that have the same problem as me with trying to go get things installed when they do so called updates .

 

[Callender]

Okay well if you like run a scan with UVK and upload the results. It's up to you if you want to use this software. It might help if we could see your "uninstall list" plus some other stuff.

UVK - Ultra Virus Killer

Ignore the license message. It's free to download and use.

Right click desktop shortcut and choose "run as administrator"

On Welcome Screen choose "Scan and create log"

Use the following settings.

​

Choose "None" to clear all checked items then make your choices as shon in the screenshot. Upload the text file that is produced.

 

[Willyoy]

Okay well if you like run a scan with UVK and upload the results. It's up to you if you want to use this software. It might help if we could see your "uninstall list" plus some other stuff.

UVK - Ultra Virus Killer

Ignore the license message. It's free to download and use.

Right click desktop shortcut and choose "run as administrator"

On Welcome Screen choose "Scan and create log"

Use the following settings.

View attachment 394323​

Choose "None" to clear all checked items then make your choices as shon in the screenshot. Upload the text file that is produced.

When I right click and save to desktop I get this and none of the buttons work on it from there.

 

[Callender]

I've no idea why. What do you mean by right click and save to desktop?

The usual steps are:

Download installer and save it somewhere. Double click installer. Once installed right click UVK desktop icon and choose "run as administrator"

Or if that doesn't work just try double clicking UVK desktop icon to run it.

 

[Callender]

Just in case I didn't understand correctly. Choosing the path where to save the scan log needs to be set before running a scan.

​

If you still get problems perhaps try the portable version of UVK that you can download from the website and save the file to a flash drive and run it from there.