Cannot update to IE10 (or 11) Code 9C59

[marvinnash33]

Hey guys,

Another user that is getting errors trying to update to IE10 and/or 11. I have been having this problem for a few months now but just decided it was time to seek help. I always get the Code 9C59 Error after it tries to install the update. I ran SFC and it found no issues.

Attached is the CBS log.

Thanks for any assistance!

 

[NoelDP]

Both SFC and CheckSUR are error-free - and I can see no significant errors in the CBS.log background
Please post the following files.
IE*.log (use that string in the Search box in explorer open at C:\Windows - and add all the files to a compressed file)
C:\Windows\Windowsupdate.log

 

[marvinnash33]

OK, thanks so much for the reply. Here are the requested files

Thanks

 

[NoelDP]

There don't appear to be any IE10 installation logs? - have you tried installing IE10 first and then IE11 ?

 

[marvinnash33]

Oh sorry, I didn't let the search finish. My bad.
Here you.

Thanks

 

[NoelDP]

Here's the error sequence from IE10...

00:29.968: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:29.983: INFO:    No reboot logic message NrApiStart(0), lParam=0x00421220 returned 0x00000000.
00:30.498: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:30.576: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:30.592: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1A34D.tmp\IE10-neutral.Downloaded.cab
00:30.716: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A34D.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:06.768: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
01:06.815: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).

and for IE11...

00:09.032: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:09.032: INFO:    Waiting for 0 language pack downloads.
00:09.032: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:09.968: INFO:    No reboot logic message NrApiStart(0), lParam=0x003f1220 returned 0x00000000.
00:10.904: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:10.951: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:10.951: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1E397.tmp\IE11-neutral.Extracted.cab
00:10.951: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E397.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:36.941: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
00:36.941: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).

Identical errors for both(apart from the file names). Something is either preventing write access to the folder, or preventing read access from it.

Please run the following commands, and post the results.

ICACLS C:\Windows\TEMP
DIR C:\Windows\TEMP\*.

 

[marvinnash33]

Thanks Noel. I ran the commands and here is the output :

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Darin>ICACLS C:\Windows\TEMP
C:\Windows\TEMP BUILTIN\UsersCI)(S,WD,AD,X)
BUILTIN\AdministratorsF)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMF)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
CREATOR OWNEROI)(CI)(IO)(F)
Successfully processed 1 files; Failed processing 0 files

C:\Users\Darin>DIR C:\Windows\TEMP\*.
Volume in drive C is OS
Volume Serial Number is EC3E-5067
Directory of C:\Windows\TEMP
01/25/2014 10:06 AM <DIR> .
01/25/2014 10:06 AM <DIR> ..
0 File(s) 0 bytes
2 Dir(s) 137,437,921,280 bytes free
C:\Users\Darin>

The sad faces are fitting

 

[NoelDP]

That looks normal - although an empty TEMP folder like that almost begs the question 'Why?'.
Are you using any sort of auto-clean utility? perhaps a temp file eraser? (I can't remember - what AV are you using?)
If so, please switch it off and let us know which one, then attempt another install

 

[marvinnash33]

There are a few IE*.tmp files in my TEMP folder (see attached) but that's it. It is empty because I recently used CCleaner in an attempt to resolve this issue based on a tip I read.

I am using the dreaded Norton 360 for my AV. I've had a license for a long time and haven't switched. I "disabled" it and tried to update again and go the same error. I cannot kill the Norton exe, just disable it for 15 mins, etc.

I could unistall it and see if that helps.

 

[NoelDP]

It may be a good idea to ditch Norton at least until we get this sorted out.

Uninstall it using the normal methods, then run the NRT to get rid of any leftovers...

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Then install MSE for now - Microsoft Security Essentials | Protect against viruses, spyware, and other malware make sure that you update it and run a full system scan!

 

[marvinnash33]

I used the Norton Removal tool to uninstall Norton and I still can't install IE10. I am still getting the same error! I'm attaching the IE10_main.log.

Any ideas?

 

[NoelDP]

There's an error there relating to KB2729094 - it appears to be a pre-requisite patch for the main one.
An update for the Segoe UI symbol font in Windows 7 and in Windows Server 2008 R2 is available

Please check if this update is in the Installed Updates list - if not, then please install it.
If it is already installed, please uninstall it, and then reinstall it.

then try the IE upgrade to IE10 again.

 

[marvinnash33]

I did have the update installed, so I uninstalled it and installed from the link you sent. Still no luck and the same error: 0x00009C59 (40025) - The neutral cab failed to install.

 

[NoelDP]

Unfortunately this is about par for the course with this error - the only consistent solution appears to be a repair install followed by careful updating.

I'm happy to try and continue, but it's likely to be a slow process with uncertain results

Up to you.

 

[marvinnash33]

No problem, I appreciate the honesty.

I'm up for a repair install. I don't have much on this laptop anyway. Are you talking about this link:

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[NoelDP]

Yup, that's the beastie

 

[marvinnash33]

Ok, the reinstall seemed to go well, I'm not seeing any issues. I'm back to IE8 and I have 136 important Windows update. Should I follow some method of updating them or just start updating?

 

[NoelDP]

Do it this way... you can install everything in each group at once (one or two may fail, simply add them back to the next set you run.
reboot between each group, and run a new Check for Updates.
I assume SP1 is already installed

1) Security Updates for Windows 7
2) (other) Updates for Windows 7
3) Security Updates for .NET 3.5
4) Updates for .NET 3.5
5) Platform Updates
6) Internet Explorer 10
7) .NET 4.5
8) Updates for .NET 4.5
9) Internet Explorer 11 if you want it - but make sure that you have at least opened Internet Explorer 10 a couple of times before attempting it

 

[marvinnash33]

I tried the order you recommended and got the same damn error. Unbelievable.

So I decided to set the laptop back to factory defaults (I didn't have much on it to lose, and backed up my files on a thumb drive). Once the process was done, I again had 136 updates. I decided to try something different and install IE10 as the first and only update, and it worked! Then I successfully installed IE11. Then went ahead and did the rest. After all that I can honestly say I've learned nothing about why it wouldn't install!

 

[NoelDP]

There must have been something in the IE9 install that interfered somehow - perhaps residuals from a malware infection?

At least you're back up and running again - and updated!