Solved Cannot write System Image to new external HD.

[blumesan]

Just purchased a Seagate 3TB USB3 external hard drive.
Created a 250GB simple volume, assigned drive letter & formatted ntfs.
Next attempted to copy a System Image to this drive, using windows backup utility.
Copying was not successful. The following error message appeared:

One of the backup files could not be created (0x0878002A)
Additional Information:
The request could not be performed because of an I/O device error. (0x8007045D).

No help from Seagate site.

Anyone have a solution?

Many thanks.

 

[richnrockville]

Blumesan, what size is the system image? Also, the system image creation program creates files/directories that you have to have permission to access.

Select the existing image folder and directories and give yourself permission to access. Assuming that you are the administrator.

rich

 

[chev65]

Just purchased a Seagate 3TB USB3 external hard drive.
Created a 250GB simple volume, assigned drive letter & formatted ntfs.
Next attempted to copy a System Image to this drive, using windows backup utility.
Copying was not successful. The following error message appeared:

One of the backup files could not be created (0x0878002A)
Additional Information:
The request could not be performed because of an I/O device error. (0x8007045D).

No help from Seagate site.

Anyone have a solution?

Many thanks.

From what I've read about this problem it can sometimes be fixed by opening a cmd prompt "as Administrator" and run
chkdsk /r

 

[blumesan]

Thanks for the replies.
The system image requires 107GB.
I am not trying to access system image folders. I am trying to create a system image on the new HD.
The program to write the new system image opens OK; and then halts with the message quoted.

I have run the check disk program from the disk properties tools dialog. Shows no errors. I will try again from the command line as "administrator".

Thanks again.

 

[whs]

Running chkdsk as chev65 suggested is a good idea. But the command must be

chkdsk X: /r

where X is the partition letter of the 250GB partition you created on the external drive.

 

[jimbo45]

Hi there
You might a better solution such as image with Free Macrium. Windows 7 imaging isn't the most robust system around.

cheers
jimbo

 

[JimLewandowski]

Error: 0x8078002A occurs when backing up to a 2.5 or 3.0 TB drive in Windows 7 Backup and Restore

http://www.techpowerup.com/forums/showthread.php?t=172905

 

[richnrockville]

When I first read the Original post, it said that you tried to copy the image. Not create it so I answered about the copy part of the image not create the image on the 2nd drive.

Rich

 

[blumesan]

Have tried chkdsk I: /r running from command prompt as administrator.
Reports no errors or bad sectors.
Still no joy in trying to write a System Image to the drive.
The various forums are littered with this same complaint (usually with drives of 3TB and larger) and no solution. Seagate's website is completely unhelpful.
Note that before using this drive I reformatted it (Windows Disk Manager) to ntfs and default (4k) sector size.

Looks like the only answer is to return to seller.

 

[JimLewandowski]

Have tried chkdsk I: /r running from command prompt as administrator.
Reports no errors or bad sectors.
Still no joy in trying to write a System Image to the drive.
The various forums are littered with this same complaint (usually with drives of 3TB and larger) and no solution. Seagate's website is completely unhelpful.
Note that before using this drive I reformatted it (Windows Disk Manager) to ntfs and default (4k) sector size.

Looks like the only answer is to return to seller.

See my links. It's an issue of W7 (System Image) not correctly dealing with any drive that has a 4K logical sector size. Not sure if it being USB-connected comes into play. It seems you can reformat the external via W7 and then it will be fully W7-compatible but no longer XP-compatible.

 

[whs]

Alternatively you could try a different imaging program - e.g. free Macrium. Works a lot better anyhow.

http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html?ltr=I

 

[blumesan]

Jim
Thanks for your reply.
I followed all of your links in prior post, but no help found. The WD site suggests using their WD Quick Formatter Tool but no link to find this tool. & my drive is a Seagate!
As mentioned, I have reformatted the external HD using Disk Manager in win7. This did not help.

 

[blumesan]

Some replies have suggested using an alternative backup software. I have no personal attachment to MS utilities but have no desire to rely on a drive that cannot function with these standard programs or one that depends on a particular software solution to function correctly.

 

[VistaKing]

Blumesan

Take a look at the link below

:ar: How To Install Windows 7 On USB Flash Drive or External Hard Drive

 

[blumesan]

Additional information relating to sector size of new HD.
In the event that "advanced HD" or physical sector size has anything to do with the problem (which I doubt).
running from command line as admin:

"fsutil fsinfo ntfsinfo" reports:
Bytes per sector: 4096
Bytes per physical sector: <Not supported>

 

[JimLewandowski]

Additional information relating to sector size of new HD.
In the event that "advanced HD" or physical sector size has anything to do with the problem (which I doubt).
running from command line as admin:

"fsutil fsinfo ntfsinfo" reports:
Bytes per sector: 4096
Bytes per physical sector: <Not supported>

<not supported> is key:

Microsoft support policy for 4K sector hard drives in Windows

http://msdn.microsoft.com/en-us/library/windows/desktop/hh848035(v=vs.85).aspx

 

[whs]

The 4K sector should not be the problem. It is supported by Windows 7 SP1. The problem is the retarded imaging facility of Windows 7. I had nothing but trouble with it. That's why I went with free Macrium which has always worked flawlessly.

 

[blumesan]

Jim,
Based on your references:

If the “Byte Per Physical Sector” field displays “Not Supported” then either
the storage driver does not support IOCTL_STORAGE_QUERY_PROPERTY, or there was
an error in retrieving the info.

Yet my computer has already installed the MS hotfix for this problem.
Alternatively the <Not supported> response might suggest that this HD is not "advanced formatted"

Bottom line, is there a solution (other than using 3rd party software) or do I just return the HD?

 

[JimLewandowski]

Jim,
Based on your references:

If the “Byte Per Physical Sector” field displays “Not Supported” then either
the storage driver does not support IOCTL_STORAGE_QUERY_PROPERTY, or there was
an error in retrieving the info.

Yet my computer has already installed the MS hotfix for this problem.
Alternatively the <Not supported> response might suggest that this HD is not "advanced formatted"

Bottom line, is there a solution (other than using 3rd party software) or do I just return the HD?

If you have the hotfix applied, I would think your FSUTIL command would return 4096 for bytes-for-physical-sector but it's not.

To review. Windows System Image seems to ONLY support physical drives that have 512-byte physical sector size. So, your "not supported" OR 4096 won't work for Windows 7 System Image. To fix, per solutions you'd need to reformat with your disk vendor's format program and choose 512-byte physical sector size and you'd be good to go.

 

[mjf]

You can also have a look at this
Support for Disk Drives Beyond 2.2 TeraBytes (TB) and 4K Advanced Format Sectors
To add I assume the HDD is GPT? Also, if Macrium works then I'd go for it.