Can't boot Windows after driver install, diagnosed problem, can't fix

andrepd

New member
Local time
12:31 PM
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9
My Windows won't boot. Here is a summary of what happened so far:

I was playing a game when it suddenly started stuttering for a few seconds and black-screened. I rebooted and I saw no problems, but when I booted a game again and the dedicated GPU started working, about 3-4 minutes into the game I ran into the same problem. Rebooted again, and in the account select screen I got a BSOD. So I figured I would reinstall the drivers. I ran DDU in safe mode to clean the AMD drivers, as I always did when upgrading, rebooted into regular Windows and installed the drivers, and was prompted to reboot again. The drivers weren't detected in device manager, with error code 14 telling me to reboot to use the device. I did, and now I can't boot into Windows: it just gets stuck forever on the Starting Windows logo.

I did this whole process again: safe mode clean drivers with DDU, reboot into normal mode, all okay but no drivers (so no aero and stuff), install drivers, reboot, drivers not detected and device manager error 14 telling me to reboot, try to reboot but stuck forever on Win logo.

I can, however, boot into safe mode at all times, whether before or after installing the drivers. However, I notice it is very slow, and it gets stuck for ~2 minutes on loading windows/system32/drivers/amdkmpfd.sys (apparently related to AMD, so it's GPU related). It boots into a black screen with just the cursor for 20-30 seconds before the safe mode desktop appears.

I don't know what to do. I tried running "sfc /scannow" in safe mode and "sfc /scannow /offbootdir=c:\ /offwindir=d:\windows" in recovery mode > command prompt. Both ways I get this message after it finishes: "Windows Resource Protection found corrupt files but was unable to fix some of them." I don't know what to do to fix the corrupt files it apparently detects (probably amdkmpf.sys). I cannot interpret the log file it creates at /windows/logs/cbs/cbs.log.

Windows is unusable: either I can't use neither the integrated Intel nor the AMD graphics, or I can't boot at all! And for all that matters I have no issue running linux. It detects the AMD 7970M just fine. So I don't think it's a hardware problem (I don't know if there is a diagnosis tool to check for this)

Anyway I would be very glad for your help. If you need any more details to help me please ask, I'm new to this kind of things. Thanks!

EDIT: I also don't know if this is the appropriate forum. Sorry if it isn't :x
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Clevo P170EM
OS
Windows 7 x64
CPU
Intel Core i7-3630QM CPU @ 2.40GHz
Memory
8GB DDR3 1600Mhz
Graphics Card(s)
AMD 7970M
Screen Resolution
1920x1080
Hard Drives
750 Gb WD
Internet Speed
30Mbps
Antivirus
Bitdefender Free
Browser
Chrome+Firefox
Other Info
Linux Mint 17 also installed :)
Anyone? Anyone knows what hanging on boot on amdkmpfd.sys means? And what can I do to fix the corrupted files sfc /scannow found? :confused:
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Clevo P170EM
OS
Windows 7 x64
CPU
Intel Core i7-3630QM CPU @ 2.40GHz
Memory
8GB DDR3 1600Mhz
Graphics Card(s)
AMD 7970M
Screen Resolution
1920x1080
Hard Drives
750 Gb WD
Internet Speed
30Mbps
Antivirus
Bitdefender Free
Browser
Chrome+Firefox
Other Info
Linux Mint 17 also installed :)
Hi andrepd
Welcome to Seven forums. It looks like your video drivers system files have become corrupted. Download Safe MSI which will allow you to run the ATI Graphics card software uninstaller in safe mode. Do that and reboot then download and install your graphics card software drivers, if you are overclocking return the settings to normal.
SafeMSI.exe - Free download and software reviews - CNET Download.com
If you don't have another PC make sure you select safe mode with networking to allow you to get online.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bluethunder II
OS
Windows 7 x64 Ultimate and numerous virtual machines
CPU
AMD FX-8350 Vishera 32nm Technology @ 4.2 GHz default
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX R2.0 (Socket 942)
Memory
G Skill 32.0GB Dual-Channel DDR3 @ 1204MHz (11-13-13-31)
Graphics Card(s)
EVGA GeForce GTX 960 4GB Super SC ACX 2.0+ with Back Plate
Sound Card
Creative X-Fi Titanium HD Audiophile PCIe
Monitor(s) Displays
LG L227WTG x 3
Screen Resolution
1680 x 1050 16:10
Hard Drives
238GB Samsung850 PRO SATA Disk Device (SSD)
1863GB Seagate ST2000DM 001-1CH164 (SATA)
1397GB Seagate ST1500DL 003-9VT16L(SATA)
466GB Western Digital WDC WD50 03AZEX-00K1GA0 (SATA) x 2
932GB Seagate ST310005 28AS SATA Disk Device (SATA)
PSU
Enermax Revolution87+ 1000 Watts Gold Certified Power Supply
Case
Rocketfish Full Tower
Cooling
Cooler Master Hyper 212 EVO Push Pull 120mm Fans
Keyboard
Logitech K740
Mouse
Logitech G100S Laser LED + Logitech Gamepad F310
Internet Speed
500 mbs down and 30mbs up
Antivirus
Malwarebytes Pro & Avast and MSE on certain Virtual Machines
Browser
Firefox (Main) Chrome, Internet Explorer (Back Up)
Other Info
Logitech X 230 2.1 Stereo System and 5.1 Yamaha RX V2090
B&W DM6 Monitor Speakers + Center and Surround Speakers
Using Mouse Without Borders (Google it)
In addition work through these other http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html to go over your install most thoroughly. Be sure to enable http://www.sevenforums.com/tutorials/2803-device-installation-settings.html then run all Important and Optional Windows Updates as there may be drivers that Win7 wants or important patches required to make them work.

This is a driver-complete OS in the installer and via Windows Update. Users don't even participate with drivers in Windows 8, and those changes were developed in Windows 7.
 
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