Hello. I'm trying to help a friend get her laptop to connect with the bank website again. We don't know what has happened. All ping requests time out even in Safe Mode.
This is the URL www.santander.com.br that redirects to Akamai servers on my other PCs. Both time out.
So far, I have done this below. May I please have any help?
MSE and Malwarebytes complete scans;
Firewall reset and disabled;
Internet Options and browser extensions reset;
All custom bars uninstalled - Bing, Ask etc;
WiFi adapter driver uninstalled and updated.
Thanks. All I have with me now is the IP of the Akamai servers that my Ping requests were redirected to: 187.87.8.45. That was last night when I tested the website on my own PC on my LAN that worked fine.
OpenDNS is already set on my router and my friend's laptop is indeed using their servers.
Just to be clear. Both www.santander.com.br and 187.87.8.45 time out on my friend's laptop - on her LAN and on my LAN. I don't think it's anything about browser options and extensions if the ping requests fail even in Safe Mode. So what could be blocking that site?
P.S. The redirection is probably caused by the user location.
The HOSTS file could be blocking the website, but it would not block a ping or attempts to surf directly to the IP address. I'm not sure what try next. Let's see what others think.
It was the HOSTS file indeed with this entry: 204.2.199.201 www.santander.com.br # gbplugin
That's the bank's own anti-phishing (junk) software. Well done, Santander!
Thanks a lot, UsernameIssues! Your help was much appreciated.
