Can't find the Crystal Eye Webcam driver for Acer Aspire 5310

[NourinE]

Hello!
I bought a secondhand Acer Aspire 5310 and I reinstalled all the drivers except the driver of the webcam, I found three drivers of the webcam in Acer website I installed them all, but the webcam doesn't work. there's also an unknown device that I don't know what it it.
I'm running Windows 7 professional 32 bits

 

[maxie]

Hi ... Have checked the Acer Website there are only Vista Drivers available for your Model ...

Select the unknown Device right click select Property's ...


Post any Information you see under the Details Tab please ...

 

[NourinE]

that's all I have in the Details tab:

UNKNOWN DEVICE
USB/UNKNOWN

 

[NourinE]

when I installed Crystal Eye Webcam driver, it disappeared, and today morning when I turned on the laptop, the driver is gone and the unknown device is back again.

 

[maxie]

Did you Install the Chipset Driver from the Acer Website ? ...

 

[NourinE]

no, I didn't, I'll try now

 

[NourinE]

Did you Install the Chipset Driver from the Acer Website ? ...

nothing new, it's always the same problem.

 

[ComputerGeek]

Right click the Unknown USB device->Uninstall

This could be a long shot but give it a try:
Power down the laptop. Unplug from AC. Remove the battery. Let it sit over night. Then put battery back, plug in, boot up
> Is the web cam detected? Look in DevMgr under Imaging Devices
> Does Unknown USB reappear?
> Or any device entries with yellow icons?

 

[NourinE]

Right click the Unknown USB device->Uninstall

This could be a long shot but give it a try:
Power down the laptop. Unplug from AC. Remove the battery. Let it sit over night. Then put battery back, plug in, boot up
> Is the web cam detected? Look in DevMgr under Imaging Devices
> Does Unknown USB reappear?
> Or any device entries with yellow icons?

Ok, Thanks, I'll try it now.

 

[paul1149]

Acer uses four different suppliers and this can get very tricky. What drivers have you already tried?

Go to CP / Programs and Features, and uninstall anything to do with the webcam. Then go to Device Manager and unistall anything to do with the webcam ("imaging device"). Reboot. Go back to DM, right-click the imaging device and go to the Properties / Details tab. Select Hardware ID in the drop-down box and read what the "VEN_" spec is.

 

[NourinE]

imaging device doesn't appear in the Device Manager at all!

 

[paul1149]

That's a problem. Sometimes the bios allows the cam to be disabled, and some ppl do that for privacy.

 

[NourinE]

I didn't find anything related to the cam on the BIOS, I will check again and see

 

[NourinE]

Acer uses four different suppliers and this can get very tricky. What drivers have you already tried?

Go to CP / Programs and Features, and uninstall anything to do with the webcam. Then go to Device Manager and unistall anything to do with the webcam ("imaging device"). Reboot. Go back to DM, right-click the imaging device and go to the Properties / Details tab. Select Hardware ID in the drop-down box and read what the "VEN_" spec is.

by the way, Imaging Device appeared once when I installed a driver version which is for laptops newer than mine and the light next to the cam was on. but webcam doesn't work.

 

[paul1149]

In DM, "scan for new devices". Is there an "unknown device" icon now?

 

[NourinE]

Yes, there is 'unknown device'. take a look at the picture.

 

[NourinE]

take a look at this too

 

[paul1149]

That's probably the cam. Go back to that tab and select the second item in the drop down. In English it's Hardware Ids.

 

[NourinE]

http://www.sevenforums.com/attachments/drivers/353213d1426870405-cant-find-crystal-eye-webcam-driver-acer-aspire-5310-a-m.png

that's it in French

 

[paul1149]

check the next selector, Compatible IDs. Also, which drivers have you already tried?