Cant log in - user profile service failed the logon

[Lyt]

Hi there, firstly apologies for my lack of tech knowledge, I will try and give as much information as possible.

Issue is with a Samsung Notebook (from base of laptop, I think the model is: NP350V5C). Running on Windows 7 Home Premium OA. Intel core i5.

Laptop has always been set up to automatically log in, without having to type password. Now:

• Takes between 1-5mins loading up the loggin page saying 'logging in'.
• Says password is incorrect
• Cliches and fills the password bar with I assume characters, these are longer than the password and I haven't typed anything in.
• If I can manage to type in the password and click enter it says the error message: 'user profile failed to logon'.

I have googled the error message issue and followed a youtube tutorial to fix:

• Restarted holding F8, page went a bit crazy and as if possessed scrolled through all options. Again I wasn't pressing anything. I eventually managed to select 'safe mode'.
• This didn't start in safe mode as tutorials suggest, but took me back to login steps (as above).

I have read suggestions about reinstalling the windows 7. However, I didn't get the disc when I bought the laptop from Comet.

I have thought it might have a virus. It has the anti virus packages on it and when turned on I always run the checks. It is a old laptop (2008/9 I think). My partner owns a Mac and the laptop very rarely gets used.

Any suggestions would be hugely appreciated even if its to throw it.

 

[andrew129260]

Did you try our tutorials?

http://www.sevenforums.com/tutorial...-failed-logon-user-profile-cannot-loaded.html