Can't run Windows Update

[shortmantuff]

Every time I try to run Windows Update after upgrading to Windows 7 from Vista, it gives me an error message saying "Windows could not search for new updates"

Anyone else experience this?

Any suggestions on to how I can get this to work?

 

[Minotar]

Welcome to SevenForums,
Could you fill in some spec in the tab to the bottom left via User Cp at the top of the screen.


My girlfriends new laptop has a similar error (Hp laptop) where when i click the Windows Update icon it opens to a blank white screen and says "Failed to Load Page"

Do you still have windows explorer browser?if so go to here windowsupdate.microsoft.com/ and see what if it gives you the option.

Dan

 

[shortmantuff]

Just opens the Windows Update and still shows the error.

 

[Minotar]

Just opens the Windows Update and still shows the error.

Strange,im afraid im of no help,all i can think of is uninstalling the windows update feature and reinstalling it,but alas i dont know where its kept

I found C:/windows/system32/windowsanytimeupgraderesults

C:/windows/windowsupdate

C:/windows/downloaded program files not even sure what that is

Im at a loss,anyone know where itas located?

 

[harpua]

Do you have a firewall or IP blocking app like peerguardian or peerblock that is possibly set to block corporate IP's such as, e.g., Microsoft? Something like that could be causing an inability to connect to Windows Update.

 

[Minotar]

Do you have a firewall or IP blocking app like peerguardian or peerblock that is possibly set to block corporate IP's such as, e.g., Microsoft? Something like that could be causing an inability to connect to Windows Update.

I doubt it,she only got the PC this evening and the very first thing i tried on it was Windows Update,i searched throughprograms etc and didnt see anything like peer guardian but there was about 9 programs i never seen before,some were hp programs,some obviously were ntebook (i use desktop)

As for the AV,it had Norton 09 trial,first thing i deleted as i have no faith in it so its not the AV either,Automatic updates are on though,could HP be blocking the feature some how?i never seen such "filled" pc that was brand new before,loads of stupid apps on it.

 

[jfar]

Just a thought, check that the time and date are set correctly.

 

[Minotar]

Just a thought, check that the time and date are set correctly.

Ill try it tomorw,thanks

 

[Flavius]

1.Navigate to Control Panel>>Troubleshooting>>Fix problems with Widws Update -use it

2.If point 1 don't help try this

Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:

fsutil resource setautoreset true C:\

+restart

3.Uninstall completely 3p security software - firewalls,antiviruses,antispyware

 

[shortmantuff]

Still didn't work.

 

[Flavius]

Try reinstall Windows Update Agent How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

If don't help try below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

3.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
This tool even don't help create CheckSur.log file in C:\Windows\Logs\CBS\CheckSUR.log


4.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

FireGenReport.htm,CheckSur.log and sfcdetails.txt pack and attache to post

 

[shortmantuff]

Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.

 

[shortmantuff]

PS When I manually downloaded the Windows Update (option 1), it actually started searching for updates (Never done that before, usually just immediately says error) but then went to the same error again. I believe I downloaded the Vista Windows Update. Couldn't find the Windows 7 manually update on that page. Maybe that is the reason? :S I'm using the Vista Update???? I have no clue, but this is making me mad.

 

[vesh88]

Turn off the windows firewall, this just worked for me after having same problem. Go to control panel > system security then in windows firewall turn it off and see if it works

 

[shortmantuff]

Didn't work.

 

[Flavius]

Not sure how to Run Readiness Tool Description of the System Update Readiness Tool. When I try to run
You have to download Readiness Tool for your system (you didn't say what kind of system architecture do you have -x32 or x64),double click on it and follow to creator -nothing more

firegenul, I get a notification in cmd saying "'firegenul is not recognized as an internal or external command, operable program or batch file.

I've attached the sfcdetails.

Have you placed it in folder C:\Windows\System32 as I said? If yes and if not working I suspect also issue with system environmnets issue.
Try another system command for example

ipconfig

Log from sfcdetails.txt is OK

Open regedit and check do you have this key

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

If you find this key,remove it +restart

 

[wilfj]

Believe you mentioned she just got the computer last night. Take it back to the store and let them deal with the problem. I assume she bought it retail?

 

[shortmantuff]

Here are the attachments.

The key was not found in regedit.

 

[shortmantuff]

Okay, I was looking through regedit and I stumbled upon two entries in the pathway HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontPromptForWindowsUpdate and HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DontSearchWindowsUpdate

I tried deleting these entries to see if this would help, but I got the same error so I just did a system restore. I didn't know if these were common, but they sounded like they couldve helped. Just throwing this out there.

 

[Flavius]

These keys are strange - I don't have them.Possibly you had more restrictions thus removing them didn't help.In future:

there is method to reset restrictions to default"

Run cmd.exe with administrative previlliges and type

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

+ restart