Can't Upload Videos (Active X problem??)

[A320]

Greetings,

Ok the facts. Recently built a new comp and did a fresh win7x64 install on SSD.

It's been about a week, all software, drivers, flash, java, etc have all been installed/updated.

The problem:

I cannot upload any videos online either with youtube or vimeo, both behave the same where a 1gb upload finishes in seconds and then hangs on finishing your upload.

This suggests an active X problem (perhaps) so I tested it out on this site ActiveX Test and I get "Active X Is Not Supported" which I find very strange.

I CAN upload a picture to facebook or picasa web albums.

The Details:

-Occurs on both IE8 and Firefox 3.6.12
-Addons in Firefox ONLY are 'Xmarks' 'LastPass' & 'Java Console'
-Security is ESET NOD32 and Malwarebytes Realtime protection
-Windows 7 Firewall and DIR615 Router
-ISP Shaw Cable (25Mbps/1Mbps)

Computer:

-ASUS PX658D-E w/i7 950 OC'd to 4.0Ghz
-ATI 5870
-Intel X25-M SSD + WD Caviar Black + Seagate

Attempts thus far:

-Ran ESET A/V Scans and Malwarebytes
-IE8 went to internet options, advanced, and RESET
-Turned of all addons in Firefox
-Reboot Router
-Turned OFF Eset, and Live Malwarebytes and Windows Firewall

Any suggestions at this point would be much appreciated as I am trying to deliver some time critical videos to someone.

Thanks

 

[karlsnooks]

A320,

Looks like you have already tried that which I was going to suggest, but I'll suggest anyway.

Turn off MalwareBytes live protection.
Turn off, uninstall ESET.

Install and use Microsoft Security Essentials.
MSE - Microsoft Security Essentials

Turn on and use Windows Firewall.

Do either of the sites you mentioned have an upload file size limit?
I'm not a video person so you will need to excuse my ignorance.

 

[A320]

Thanks for the reply.

ESET is not the problem as I was using it before with my old build, but it wouldn't hurt I guess to do a complete uninstall and reinstall of it, and it's paid for as well and has always done a good job so I don't think I'd like to make the switch to MSE quite yet.

As for file size limits, I am conforming to their site limits AND I have tried multiple video files/sizes just to be sure.

 

[A320]

interesting, I uninstalled both my ESET A/V and Malwarebytes and I am finally able to upload again?!?!

As I stated before, I was using ESET previously but NOT the real time version of Malwarebytes so I'm inclined to think therein lied the problem. To confirm, I am going to reinstall ESET and try the upload again.

Thanks for the suggestion! I will update the info for others that may have this issue.

 

[Arc]

Is your Adobe Flash Player is up to date ?

rich Internet applications | Adobe Flash Platform runtimes

An external link for activex only http://adobe-flash-player-activex.updatestar.com/

BTW, can you see/download videos form YouTube ?

 

[A320]

Yes watching videos is not an issue. Further to my findings in my last post the problem DOES lie somewhere with ESET Nod32. Since REinstalling it the problems return. I don't understand this because I was using ESET prior to rebuilding my computer and could upload videos fine.

 

[A320]

Also, when I attempt to upload a video and it fails, my internet connection suddenly gets all buggered up and moves painfully slow until I reboot.

 

[Arc]

I have used Eset earlier .. bot never got such a problem . Most probably some of the Firewall settings is blocking it . As I dont have it installed right now , I cannot check it , sorry mate .

Sometimes the antivirus programs do meaningless behavior to show their performance MSE is really an exception .

 

[A320]

I'm not sure here, I went through the settings and don't really see where the problem is. I just find this odd that this problem is only occurring now. Perhaps an update to the software itself caused a change to a setting which I can't locate now.

 

[roncerr]

This suggests an active X problem (perhaps) so I tested it out on this site ActiveX Test and I get "Active X Is Not Supported" which I find very strange.

I agree that is strange, as I can pass the test. But I can't say whether or not it's related to your issue. Since you want to use activeX safely, check that IE has several security items set to "prompt" or "enable":
Script behavior,
Signed ActiveX Controls,
Run ActiveX controls and plugins, and
Script ActiveX controls marked safe.
My guess is that if you are set for the highest possible level of security, you may not even see a prompt to install ActiveX controls.

 

[A320]

This suggests an active X problem (perhaps) so I tested it out on this site ActiveX Test and I get "Active X Is Not Supported" which I find very strange.

I agree that is strange, as I can pass the test. But I can't say whether or not it's related to your issue. Since you want to use activeX safely, check that IE has several security items set to "prompt" or "enable":
Script behavior,
Signed ActiveX Controls,
Run ActiveX controls and plugins, and
Script ActiveX controls marked safe.
My guess is that if you are set for the highest possible level of security, you may not even see a prompt to install ActiveX controls.

Thanks for the suggestion, yes I already made sure I checked all these options and they were all correct.

It bothers me that I can't isolate the issue within ESET NOD32's settings.

My 1 year on it is coming up now anyway, I think I may switch to Vipre and possibly report this to ESET and see what they have to say.

Strange

 

[karlsnooks]

I strongly suggest using the AV which the majority of us helping on this forum use, Microsoft Security Essentials, and using Windows Firewall.

 

[A320]

I strongly suggest using the AV which the majority of us helping on this forum use, Microsoft Security Essentials, and using Windows Firewall.

I've been doing a lot of research and reading and have been debating doing just that but I'm not so sure I'll be better protected with MSE when compared to ESET or Vipre for instance.

Currently I am trying out Vipre (found coupon codes that got me a year for $19 cdn ) so can't say I laid myself out for that one.

Since we're on this topic, what are your thoughts/suggestions with running Malwarebytes paid version REALTIME protection along side with say either MSE or Vipre. After googling it appears that Vipre needs some exceptions added to allow this while other major A/V's are already configured and working with Malwarebytes to play nice together.

 

[Arc]

I hope you have gone through this thread : http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html

 

[A320]

I hope you have gone through this thread : http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html

Yes I have. The last couple posts bothered me.

 

[karlsnooks]

A320,

Why do you think the majority of us use Microsoft Security Essentials.

We've been at this for years upon years and have eons of experience behind us. Personally, I started programming, full-time in 1962 and moved on from there. I am now retired which is why I have the time for this.

You can read all kinds of things in the popular magazines. Evaluations by firms which have been in the security business for years all indicate the excellent performance of MSE.

 

[Petey7]

If I remember correctly ESET has a firewall. Make sure that only ESET's firewall or Windows Firewall is turned on, as both being on can casue conflicts.

Also, I believe karlsnooks MSE recommendation was meant to temporarily provide a reliable AV that is known to not cause many problems while your regular AV software is uninstalled. It is a common recommendation to uninstall other AV software and install MSE in the BSOD section of the site when a persons AV is believed to be the cause.

 

[A320]

Thanks for the tips everyone. I don't recall ESET having a firewall but I'll have to look into that as perhaps maybe there were 2 running.

As already stated I bought 1 year of Vipre for $19 as I wanted to give it a shot but I'm thinking I may be getting rid of it as well. There is an odd behavior after booting into windows where suddenly Vipre's 'service' will consume 100% of my CPU for a few moments, everything kind of comes to a halt, then it goes away, surges back again and then settles back down.

At the same time though, My computer is heavily overclocked and I recently decided to try turning on 'speedset' for my chip and changing windows power to 'balanced' to see if my machine could stay stable and automatically tune down the Ghz when not in use. (Typically for most OC's any kind of CPU throttling/managine features are GENERALLY turned OFF to achieve stability but in some cases, it may work properly ON).

So far I haven't noticed any performance drop during regular windows use, my CPU will idle down to 2.2Ghz and then when tasking something, it will snap back to 4.0Ghz with no choke or lag at all but perhaps Vipre has an issue with working properly now since my CPU is throttled.

I guess I should try going back to 'Performance' setting and turning off 'speedstep' and see if Vipre every goes to 100% during bootup. This is a farily new build btw.

 

[A320]

Just an update, ESET sent me the following response:

Of course this did NOT solve my problem, I replied stating I don't have issues loading pages, I have issues uploading videos to 2 sites (which I expressed quite clearly in my first email to them) and that the problem disappears when I remove ESET NOD 32 from my PC.

 

[A320]

......Further update, ESET's next response was to do the following:

An ESET Customer Care Representative has updated this case with the following information:

Hi there, please use the ESET Uninstaller.exe tool in “SAFE MODE”, it uninstalls all versions (2.7, 3.0, 4.2 and Mail Security) and then try a fresh install of the latest version from our website. Please refer to the following ESET Knowledgebase article:

ttp://kb.eset.com/esetkb/index?page=content&id=SOLN2289


REINSTALLATION INSTRUCTIONS

1. SAVE the version 4.2 installer from the DOWNLOAD SECTION of our website www.eset.com SAVE it to your DESKTOP - do NOT install it yet.

2. INSTALL version 4.2 using TYPICAL settings when the option comes available.

3. ENABLE anything that asks for it.

4. ALLOW SHARING only if prompted for “Private or Allow sharing”.

5. RESTART your computer after finishing the install, even if it doesn’t ask to do this.

6. Once your computer has restarted, connect to the internet and make sure your ESET software updates.

This actually worked!

I guess what my next question is, how is using their uninstaller tool from their site, different than running the 'uninstall' icon found within the ESET folder on my computer? Is that icon just an extension of the simple windows add/remove tool?