I recently reinstalled Windows on an Acer 64 bit desktop. I installed it from the Acer backup partition. Everything was fine except for my McAfee antivirus. Although I could install McAfee Security Suite itself, I could not get the antivirus bit to install. After the reinstall I did well over 1000 Windows updates, and there was nothing left but the optional Bing toolbar which I abhor.
So I contacted McAfee and let them take remote control. They couldn't get it to install either, and they navigated to Windows Updates where there were 4 important updates that were not there yesterday.. While they were still on the phone, but after they'd ended the screen sharing session, I downloaded those 4 updates. One of the updates did not install and McAfee told me that the lack of an updated system was why their antivirus would not install. They refused to help me anymore, saying that I should contact Microsoft. Right....
After I slammed down the phone on them I noticed that there were now 2 important updates to install. One of them was IE11. I tried to install that separately but got an error. I tried the other update. That also failed. I downloaded the offline installation package of IE11, That failed. I checked on just what version of internet explorer I was using - it was IE8. I downloaded the offline installation package of IE10, That also failed. I downloaded Firefox. That worked. I tried to uninstall IE8, but it didn't show up under view installed updates, so I unchecked it from Turn Windows Features On and Off, and tried to install IE11 or 10.
No go...
I actually don't know what to do at this point. McAfee is paid up through sometime late in 2015.
So I contacted McAfee and let them take remote control. They couldn't get it to install either, and they navigated to Windows Updates where there were 4 important updates that were not there yesterday.. While they were still on the phone, but after they'd ended the screen sharing session, I downloaded those 4 updates. One of the updates did not install and McAfee told me that the lack of an updated system was why their antivirus would not install. They refused to help me anymore, saying that I should contact Microsoft. Right....
After I slammed down the phone on them I noticed that there were now 2 important updates to install. One of them was IE11. I tried to install that separately but got an error. I tried the other update. That also failed. I downloaded the offline installation package of IE11, That failed. I checked on just what version of internet explorer I was using - it was IE8. I downloaded the offline installation package of IE10, That also failed. I downloaded Firefox. That worked. I tried to uninstall IE8, but it didn't show up under view installed updates, so I unchecked it from Turn Windows Features On and Off, and tried to install IE11 or 10.
No go...
I actually don't know what to do at this point. McAfee is paid up through sometime late in 2015.
My Computer
- Computer type
- Laptop
- OS
- Windows 7 home premium 64 bit
- CPU
- AMD K10
- Motherboard
- Hewlett-Packard 1444 (Socket S1G4)
- Memory
- 3.00GB Dual-Channel DDR3 @ 532MHz
- Graphics Card(s)
- ATI AMD M880G with ATI Mobility Radeon HD 4250 (HP)
- Sound Card
- Realtek
- Screen Resolution
- 1366 x 768
- Hard Drives
- 465GB Western Digital
- Antivirus
- MSE
