CD\DVD Driver corrupted in registry

[stedmakr]

Help,
I have a liteon DVD player that has stopped working. When I access the device driver I get the message below

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged"

According to the liteon site the win 7 generic cdrom driver is the the correct driver. I have uninstalled the driver then reinstalled it using the device manager.

I have windows 7 home addition.

I have attempted to access a restore point without success. This is another problem.

Any ideas what to do next and what may have caused the problem. I assume that I need to go into the registry and make changes but I don't know where to go.

Thanks,
Keith

 

[IggyAZ]

Hi and welcome.
Try it one more time.
I would suggest to go into your Control Panel and select Device Manger and find your CD/DVD and select UNINSTALL.
Shut down computer normally and start up again and let Win7 find and install the drivers again.

What model Lite_On drive is it?
Have you checked to see if it is campatible?
You may find an upgrade for the firmware. Let me know what model.
Here is the link
http://www.liteonit.com/global/index.php?option=com_wrapper&Itemid=154

Let us know if you need further assistance.

 

[Dinesh]

DVD Drive Icon Disappeared from Computer - Fix - Vista Forums
Use this tutorial to delete the filters to see if that helps.

 

[stedmakr]

Dinesh - THANKS

Changing the registry entries fixed the problem. Many thanks!!!

Keith

 

[Dinesh]

You're welcome.