CD/DVD Driver missing on install

[Gab]

Dissapearing optical drive

Hi CreeDo,

Sorry for the late reply,

Please send me the specs of your pc i.e

1. Power Supply (watts)
2. Graphics Card (size and agp/pciex)
3. Motherboard
4. CPU
5. Ram (how many what speed)
6. Sata HDD’s (how many)(how is it connected)
7. Sata CD/DVD (how many) (how is it connected)
8. IDE HDD’s (how many) (how is it connected)
9. IDE CD/DVE (how many) (how is it connected)
10. Any Extra’s i.e fans or lights
11. Any usb powered devices plugged in from boot up i.e speakers, external drives etc…

 

[Libel]

Got the same issue after downloading an iso from MSDN. Tried different burns and it failed every time.

I downloaded another iso from microsoft and it worked.

Bottom line: check your source

 

[CreeDo]

Hi again Gab... thanks again for taking an interest in my problem.

I was halfway through writing down all my system specs for you when I realized something:

I thought all 4 SATA slots and both IDE connectors were used.
3 sata slots were used for sata drives, and 1 sata slot was used with my optical drive. The optical drive is an IDE drive but I connected it with an IDE-to-SATA adapter.

But as I looked through my computer to find the info you asked for, I realized...
only 1 IDE drive is connected with the IDE cable. There is a second connector
on the IDE cable I am no longer using (the drive that was attached there before got removed due to overheating. It's now an external drive attached via USB).

So... now I have my optical drive as an IDE slave to my other IDE hdd. It's working so far. I am going to wait a few hours and if the drive does not disappear, then the problem is solved.

If the drive does disappear again, I will come back here and write down all the specs you wanted >_<

 

[CreeDo]

Update - the drive has been present all day and is still working. So I guess the fix was to stop using it with the IDE-to-sata adapter. :/

 

[pirsquared]

well this no cd/dvd drive device driver is a real pain

first of all i had a no hdd drive detected, my motherboard (an ASUS) dosn't supply sata drivers for win7 wtf! so i rigged up an old 15gb ide drive i had lying arround and all was fine, however i wanted to use sata for increased speed etc so got new motherboard and alls installed fine. however i decided i wanted to experiment i have a perfectly fine motherboard just lying arround and built a new system identical the first, which would only install to an ide drive, but with a different make dvd drive a samsung instead of a unbranded cheapo and now i get the dreaded no cd/dvd drive device driver, i'm gonna try tomorrow with the unbranded dvd drive to see what happens, i've already tried most of the suggested fixs off here.

i think i'll get a mac next or perhaps an i'll go old school and get a difference engine at least you can hit it with an hammer

 

[Mombodog]

my motherboard (an ASUS) dosn't supply sata drivers for Windows 7

If they have Vista drivers, they should work in W7

.

 

[pirsquared]

yeah tried the vista drivers, still no sata, wont even find a sata drive even after installing it to an ide drive then putting a sata drive in, loads of topics about this on the asus k8u-x forum at asus....

I received several replies and, folks, it ain't good. This one is from Nvidia, the chipset manufacturer:

Hello John,

As informed earlier the we do not have driver for ULI M1689 driver supporting Windows Vista 64-Bit. Since, you are not able to find any driver from Windows update, I suggest you to contact the motherboard manufacturer and check if they have any driver supporting Windows Vista 64-Bit. As NVIDIA manufacture only basic chipset and sell them to different motherboard manufacturer. They design and manufacture the entire motherboard.

Please feel free to contact us, if you have any questions.

Regards,
Dileep
NVIDIA Customer Care
​

And here's one from ASUS (who did not take the trouble to email me but rather posted it on their website):

Unfortunately the k8 series is not compatible with vista as te chiipset manufacturers never sent us anydrivers.
Regards,

Nicholas Pogue
Asus Support Team

​

So we've got two companies playing the blame game and we're stuck in the middle. Not to worry; I'll do my best to publicize the fact that ASUS motherboards and NVidia chipsets don't support the technologies they say they do. Yes, I'm annoyed.

so guess i,m stuck with a motherboard that wont recognise sata drives with a windows OS installed

 

[OldTechie]

Win 7 & IDE/SATA DVD/CD

Installation issues using IDE drives on a system with a SATA interface are fairly well documented. The easiest solution found above by trial and error is often to have only SATA devices until installation is complete.

 

[luckchamp]

WELL I HAVE SOLVED THE PROBLEM AS FAR I KNOW.........
JUST INSTALL THE DVD DRIVE DRIVER IN YOUR PRESENT OS AND THEN TRY TO INSTALL THE WINDOW...........
IF ANYONE IS NOT HAVING ANY OS PRESENTLY ON HIS PC/LAPTOP THEN JUST INSTALL THE DRIVER IN A REMOVABLE DRIVE FROM ANOTHER LAPTOP AND PLUG IT DURING INSTALLATION ........ WHEN DURING INSTALLATION IT IS ASKED FOR THEN JUST BROWSE FOR THE REMOVABLE MEDIA CARRYING THE DRIVER AND LET IT GO.........
FOR THOSE WHO ARE HAVING LIGHTSCRIBE DRIVE CAN DOWNLOAD THEIR DRIVER FROM
LightScribe - Downloads - Windows
OK.....

 

[psc777]

Well I was having the same problem, but my fix was very different, and rather simple.

It all started out with the extremely slow install, so I looked into that issue, Google results told me to disable the floppy in the bios. That fixed the dreaded slow install/hang issue. But before I did that, I had the DVD as boot, and disabled the SATA drives. That let me to the issue that is talked about in this thread.

I but my sata from disabled, to 2nd boot, and all went well. Hope this helps others, as this was my worst windows install experience ever.

 

[horror]

I found the solution over google--the burning of the iso is the problem--there
lies the windows7 iso burner tool; and it solved the problem!

Download the tool under the Installation title, from:
http://store.microsoft.com/Help/ISO-Tool

 

[theog]

I found the solution over google--the burning of the iso is the problem--there
lies the windows7 iso burner tool; and it solved the problem!

Download the tool under the Installation title, from:
[URL="http://store.microsoft.com/Help/ISO-Tool"]http://store.microsoft.com/Help/ISO-Tool[/URL]

Post 14 at Kevin’s Blog
Post 22 Installing Windows 2008 via USB thumbdrive | Jess Coburn's Personal Blog
Post 31 Boot From A USB Flash/Pen/Key Drive
http://www.sevenforums.com/tutorials/2432-usb-windows-7-installation-key-drive-create.html?ltr=U

 

[Jakeycakez]

a system I was upgrading for my friend had this problem, I think it's caused by installeing windows having an older IDE optical drive with a SATA HDD, at least this was the problem in my case, I plugged in a USB optical drive and installed it from there with no problems.

 

[chillgates]

solution

here is solution for the win7 installation error "a required CD/DVD device driver missing".

change your DVD-ROM ide cable to Ultra DMA 80 pin cable. no need to buy new drive, no need to download iso again. no usb drive needed.

installed 7 previously without problems. i changed dvd-rom IDE cable to old 40 pin model without knowledge. then i got this problem. i put back 80 pin cable and installed win7 successfully again.

registered in forum to post this solution for you people.

 

[fadi]

hey
i hav a problem while installing windows 7 on my desktop pc.i am installing windows through usb bootable.the setup run correctly but when the driver installation arrives the message shows that cd/dvd device driver is to be installed i tried the cd which came along with the lg dvd multi drive.but it wont work for me..plzzz help

 

[theog]

hey
i hav a problem while installing windows 7 on my desktop pc.i am installing windows through usb bootable.the setup run correctly but when the driver installation arrives the message shows that cd/dvd device driver is to be installed i tried the cd which came along with the lg dvd multi drive.but it wont work for me..plzzz help

Try installing your Sata Controller drivers.


http://www.sevenforums.com/tutorials/68505-sata-driver-load-windows-7-vista-setup.htmlhttp://www.sevenforums.com/tutorials/68505-sata-driver-load-windows-7-vista-setup.html

 

[fadi]

how can i load SATA driver of dvd rom???

 

[theog]

how can i load SATA driver of dvd rom???

Have read the tutorial how to load your Sata Controller drivers.

http://www.sevenforums.com/tutorials/68505-sata-driver-load-windows-7-vista-setup.html

 

[gonczoll]

I1m going to giving up with MS and go to an open source OS

Hi,
I'm from Hungary and actually totally confused.
I'm running a Vista Business in Hungarian and three weeks ago decided to upgrade to 7.
That's because all of my colleagues have very good experiences with it.
So I purchased an upgrade from MS Store - not cheep, but if decision is fallen, than go true.
After downloading the ISO-image and try to install it was immediately clear that there is a language issue, because i bought a 7 Pro in English. (much cheeper as the vHu in Hungary - may be the mistake.)
If so, shouldn't be a big deal, let's burn a bootable DVD and it's solved.
First DVD - burnt with ImgBurn and donno witch speed, I expect the fastest - gave me the well known error message s. in the topic's subject.
That was the time to call tech support of MS, because of the results of Windows 7 Upgrade Advisor run before the above mentioned decision: there are no incompatible drivers/programs on my computer for win 7. (except of the driver of my MoBo which should be checked with windows update after installing of 7 whether this is the newest one)
First advise of them was that I should download again, may be there was an error during downloading process.
So I did it with the same result: downloaded file sizes are the same.
Call/mail again: I should try to burn it again with MS's own tool, Windows 7 USB DVD Download Tool. Burnt the second time.
Same error.
that was the point to start my investigations on the internet. Found several solutions which were helpful for others but none of them was useful in my situation. I tried to:
- create a bootable USB flash drive
- start the boot section from an external DVD-drive
- write the complete content of the disc to a new partition
- " to the flash drive
and all combinations of those above.
And still not working.
I'm now frustrated and about to use any open source OS instead of MS if i would'nt have invested so much time and money in it.

My questions at the end:
why MS not informing about known or possible issues during upgrade before buying it?
all conditions and versions what we use are known - I'm sure.
why MS does'nt undertake NOTHING to solve the driver issues during installation since about a year?
why isn't a competent support there to solve the users's issues?
why the user's community hase to be the best way to solve issues?
(last one is only theoretically)

László

 

[gonczoll]

What I've forgotten:
I only subscribed to write it before, sorry, no solution, only frustration.