CD/DVD drives not showing up

[Gunny3053]

Hi Gang

My original Win 7 dumbed on me and I could not recover it so had to do a complete Win 7RC install. Since then I cannot get my 2 DVD drives to show up. There is power to them but when you click on computer only the HD shows up. This Win 7RC install is on a separate computer. My other computer runs XP SP3. If you want to share printers on both computers should you be in Workgroup or Homegroup.?

Any and all help appreciated.

Thanx........Gunny

 

[zigzag3143]

sharing in win7

Hi Gang

My original Win 7 dumbed on me and I could not recover it so had to do a complete Win 7RC install. Since then I cannot get my 2 DVD drives to show up. There is power to them but when you click on computer only the HD shows up. This Win 7RC install is on a separate computer. My other computer runs XP SP3. If you want to share printers on both computers should you be in Workgroup or Homegroup.?

Any and all help appreciated.

Thanx........Gunny

hey gunny
Im an oldtimer so im not that fond of homegroup it seems like whenever I have tried to get xp and win 7 to talk it wasn't in homegroup. As far as your missing dvd's are concerned did you enable them in BIOS as bootible devices?

Hope this points you in the right direction

Ken

 

[DJG]

Do you have disks in the DVD drives? There's a setting in the Folder view options that does not show empty drives.

 

[Gunny3053]

DVD drives

DJG.......I should have mentioned too they don't work either, I can put something in them and they don't work. They are seen under Device Manager also.

Thanx...Gunny

 

[DJG]

Hi Gunny,

Can you tell us about your system?

What make/model PC or motherboard?

Are these SATA or IDE/PATA drives?

Do they show up on the BIOS / are they listed at boot time?

Do they show up on the Control Panel/Device Manager? Are there any unknown devices with a "?"

If you're familiar with the Storage/Disk Management console, do they show up there, with drive letter assigned?

Thanks,

DJ

 

[Gunny3053]

DVDdrives

DJG---- The PC MOBO is a Intel DG965 WH, one drive is a SATA and the other is a IDE, they show up in the BIOS, yes they show up in Device Manager, no ?'s, and they don't show up in Disk Management.

Thanx...Gunny

 

[zigzag3143]

DJG.......I should have mentioned too they don't work either, I can put something in them and they don't work. They are seen under Device Manager also.

Thanx...Gunny

was that a typo or woth something in them they DONT work? Is this a desktop and did you change something inside the case? maybe a cable got jostled?

\Ken

 

[DJG]

They're in Device Mgr as DVD drives and no problems (in properties it says Device is working properly, driver looks good, have a tab for Region), and do not show up at all in Storage / Disk Management? Not even without a drive letter? You really sure? Sorry, need to double check! That's extremely weird.

 

[Gunny3053]

DVD drives

Zig Zag---They work as far as opening and closing, but will not read. I will check the cables.

Thanx...Gunny

 

[Gunny3053]

DVD drives

DJG---Excuse me they do have the little yellow exclamation by each of them, my bo bo. Now what.?

Thanx...Gunny

 

[DJG]

Hi Gunny,

Can we more info on what the properties in the device mgr says (double-click on the devices to pop-up the properties). Are they recognized as actual DVD drives? What does it say on the first tab in Device Status?

So they are probably connected OK, but maybe the system has a problem maybe at the BIOS level - can we get some info on your BIOS setup? What other SATA or IDE drives are attached?

DJ

PS - what is your current BIOS rev? In case you need this:

To identify your current BIOS version, check the BIOS version string:
1. During boot, enter the BIOS setup by pressing F2.
2. Check the Main menu.
3. The 4-digit number after the '86A' or ‘86I’ is the current BIOS version, as in this example:​

MQ96510H.86A.1663.2007.0319.1957

4. Press Escape to exit BIOS Setup.​

 

[Gunny3053]

DVD drives

DJG-- When I click on prop in Device Manager I get this notice in the little box. I have never had to download drivers the DVD drives before. And I have changed and disconnected several times before, I have used these same drives for a long time.


<Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39>

Thanx...Gunny

 

[Gunny3053]

The Sata DVD drive is connected ok, on same ribbon as the HD, and it is working ok. The IDE is on a ribbon by itself and it is plugged into the MOBO ok, and into the drive ok. Same ribbon used for long time, on both drives too.

 

[DJG]

Gunny,

Yeah, there's something more basic at work here, possibly at the BIOS level. You might try disconnecting first one then the other drive and see if set up like that you can see that one.

Can we get some more BIOS info?

BIOS Rev?

Is the SATA storage set up as Native / Compatible or such? Or as RAID or AHCI?

Any other BIOS storage settings available?

In the boot section, are they both options you can select, and if so can you boot from them with a Windows disk or such?

Sorry for the laundry list ...

DJ

Edit: I need to go do some stuff but "Ahh be back ..."

 

[zigzag3143]

dvd driver

DJG-- When I click on prop in Device Manager I get this notice in the little box. I have never had to download drivers the DVD drives before. And I have changed and disconnected several times before, I have used these same drives for a long time.


<Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39>

Thanx...Gunny

Since you are getting a drivere corrupted or missing why not re-install them both. You might have to un-install then re-install to clear out the corruption.

K

 

[Gunny3053]

DJG-- The Bios rev is--MQ96510J--86A-175--2008--0811--0002

It is set up as Native

Thanx...Gunny

 

[Gunny3053]

Ok I will do the disconnecting and restart the computer see what that does.

Thanx...Gunny....I will Be back.

 

[DJG]

DJG-- The Bios rev is--

MQ96510J--86A-175x--2008--0811--0002

[Should have another digit here: MQ96510J.86A.1754.2008.0811.0002]

It is set up as Native

Thanx...Gunny

Gunny, see above - you're missing one digit, but it's not too bad, as 1751 and 1754 are the last two revs.

Back in an hour or two ...

 

[Gunny3053]

DJG--Sorry it is 1751. ooopppss

 

[DJG]

DJG--Sorry it is 1751. ooopppss

No probs - there's one BIOS update since that one - 1754 - but doesn't look pertinent.

My to-do got delayed so I'll be around for a bit more.