Code 80070002 when attempting to update; tried everything

[boxc]

When I try to run Windows Update, I get error code 80070002.

I have tried running Microsoft Fixit with no luck.
I have tried deleting the SoftwareDistribution folder
I have tried running the WindowsUpdateDiagnostic.diagcab which tells me that there is an error 8007000D which it can't fix (curiously, after running Microsoft Fixit in aggressive mode and rebooting, running WindowsUpdateDiagnostic actually says all problems were fixed, but if I run it immediately once again, I get the 8007000D error).

I am attaching my CBS.zip file.

sfc /scannow only gives me the message "Windows Resource Protection could not perform the requested operation." I have run a chkdsk /r, did not help.

 

[wben353]

Hi boxc & welcome to sevenforums.

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.1.7600.16385_none_b202231e3c968e42.manifest
winsxs\manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.7600.16385_zh-tw_bb9f7a833cb8946b.manifest
winsxs\manifests\amd64_9eee84c6ac38102e3d7612538ead2473_31bf3856ad364e35_8.0.7600.20908_none_b8b87661.manifest
winsxs\manifests\amd6<_microsoft-windgws-printing-spooler-core_31bf3856ad364e35_6.1.7600.16661_none_3252392adb2d25f4.manifest

I'll see if I have them

 

[wben353]

We'll have to work on the Event Log first - it's going to cause problems otherwise.

Please open an Elevated Command Prompt, and run the following command...

REG QUERY "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon"

post the results


Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[boxc]

Good morning wben353, thank you very much for taking your time.

Here is the result of the query:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
ReportBootOk REG_SZ 1
Shell REG_SZ explorer.exe
PreCreateKnownFolders REG_SZ {A520A1A4-1780-4FF6-BD18-167343C5AF16}
Userinit REG_SZ C:\Windows\system32\userinit.exe,
VMApplet REG_SZ SystemPropertiesPerformance.exe /pagefile
AutoRestartShell REG_DWORD 0x1
Background REG_SZ 0 0 0
CachedLogonsCount REG_SZ 10
DebugServerCommand REG_SZ no
ForceUnlockLogon REG_DWORD 0x0
LegalNoticeCaption REG_SZ
LegalNoticeText REG_SZ
PasswordExpiryWarning REG_DWORD 0x5
PowerdownAfterShutdown REG_SZ 0
ShutdownWithoutLogon REG_SZ 0
WinStationsDisabled REG_SZ 0
DisableCAD REG_DWORD 0x1
scremoveoption REG_SZ 0
ShutdownFlags REG_DWORD 0x2b
AutoAdminLogon REG_SZ 0
DefaultUserName REG_SZ Daniel

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExten
sions
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\AutoLog
onChecked

 

[wben353]

Do you have win7x64 DVD?

 

[wben353]

Appears to have fixed event log.

Let's check the services involved.
Please open an Elevated Command Prompt, and run the following commands - post the results.

SC QUERYEX EVENTLOG
SC QUERYEX EVENTSYSTEM
SC QUERYEX WECSVC
SC QUERYEX WERSVC
SC QC BITS
SC QC BFE
REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\eventlog

Here's link to your issue click here. NoelDP is the expert here. As you will see, he tried diligently to correct problem. Repair Install was finally recommended. Takes a few hours for repair install to complete. Day or so for updates.

If you ultimately decide on repair install, it preserves all your installed programs, files, folders, music, pictures, etc., just replaces windows. I do them all the time. Piece of cake.

I have detailed instructions & more on repair install. Let me know what you wish to do. I have no problem with whatever you decide.

 

[boxc]

Hello again, I started doing a repair install but after the files had finished copying I get
"Setup can't continue. Restart the computer and restart Setup. When prompted, try getting the latest updates".

Here's what I got from running those commands:


C:\Users\Daniel>SC QUERYEX EVENTLOG

SERVICE_NAME: EVENTLOG
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\Daniel>SC QUERYEX EVENTSYSTEM

SERVICE_NAME: EVENTSYSTEM
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1096
FLAGS :

C:\Users\Daniel>SC QUERYEX WECSVC

SERVICE_NAME: WECSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\Daniel>SC QUERYEX WERSVC

SERVICE_NAME: WERSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\Daniel>SC QC BITS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

C:\Users\Daniel>SC QC BFE
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Base Filtering Engine
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\Daniel>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\eventlog

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog
ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\wevtsvc.dll
ServiceMain REG_SZ ServiceMain
PlugPlayServiceType REG_DWORD 0x3
ServiceDllUnloadOnStop REG_DWORD 0x1
DisplayName REG_SZ @%SystemRoot%\system32\wevtsvc.dll,-200
Group REG_SZ Event Log
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k LocalServ
iceNetworkRestricted
Description REG_SZ @%SystemRoot%\system32\wevtsvc.dll,-201
ObjectName REG_SZ NT AUTHORITY\LocalService
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x4
Type REG_DWORD 0x20
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeImpersonate
Privilege
FailureActionsOnNonCrashFailures REG_DWORD 0x1
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA000001000000C0D401000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\ACEEventLog
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Application
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\COMODO Internet Se
curity CEF
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\COMODO Internet Se
curity Trace
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\HardwareEvents
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Internet Explorer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Key Management Ser
vice
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Media Center
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\ODiag
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\OSession
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Security
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\System
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\Windows PowerShell


C:\Users\Daniel>

 

[wben353]

How are you trying to do repair install?

You must run DVD, USB, or win7 folder from windows, not boot from DVD or USB.

If you are in fact, running it from DVD or USB within windows:

What Anti-virus, firewall, etc., are you running?

May be conflict there. Try disabling them, disconnect from internet & try repair install again.

If you're running any Norton products, they are famous for various issues. The Norton license key can be found at: C:\Users\<your system name here>\Documents\Symantec Copy & paste it somewhere else. Download Norton removal utility and run it. Uninstalling from Control Panel, or with Reno Uninstaller, isn't sufficient.

If that fails, try:

Open MSCONFIG, go to the startup tab and uncheck everything, then go to the Services tab and tick "Hide all Microsoft services", then uncheck all Non Microsoft services, restart and try to repair.

If that fails, are you sure your machine is not infected?

Here's a list of FREE, (I like free) programs that I use regularly on default settings, except for CCleaner. On Cleaner tab, under Systems, make sure Windows Logs is unchecked. It usually deletes MSDTC.log with other windows logs. You will then receive error with sfc /scannow or SFCFix.exe by Niemiro.

List of excellent scanners, for virus, rootkit, adware, nagware, pups, (free) I like free.

Malwarebytes

ADWCleaner

SuperAntiSpyware

HitmanPro choose x64 version

Rootkit tools

ASW.mbr

TDSS Killer

One of the above should resolve repair install issue, usually. (we're dealing with Microsoft)

 

[Layback Bear]

Bill could this also be causing a problem.

https://www.comodo.com/home/internet-security/free-internet-security.php

From log.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\eventlog\COMODO Internet Se
curity Trace

 

[wben353]

Yes it could, Norton is also famous for this.
CCleaner free versions, registry cleaner, should remove orphaned key

 

[boxc]

Hello again and thank you for taking your time.

I'm doing the repair install from the same bootable Windows 7 Pro USB that I used to install windows on this computer. When I attempt to do the repair I have performed a clean boot (no startup programs and disabled all non-microsoft services), so no anti-virus of firewalls are running. I have never had any Norton software installed on my computer. I performed scans with Malwarebytes and Hitman Pro and all they found was a PuP which I deleted. I ran CCleaner which found around 800 issues in my registry which I cleaned. I rebooted and tried to run windows repair again (according to the windows repair guide on this forum) and still get
"Setup can't continue. Restart the computer and restart Setup. When prompted, try getting the latest updates" just after it finishes copying the files.

I assume my system is simply Fubar and that I have to format my drive and reinstall everything

 

[wben353]

did you disconnect from the internet & stop services, etc. that sometime causes error your getting.

Don't give up yet, try:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

You can extract win7 to folder on desktop and run setup.exe then go to clean boot environment. From DVD I use ImgBurn. I'm not sure how to copy win7 from usb to desktop folder, I think you can just copy & paste? If you have ISO or DVD you can also extract it to desktop using WinRAR or 7-zip. I find WinRAR a little easier to navigate the first time or two. I'm not sure if the drivers for USB and DVD are loaded in Clean Boot mode. You could try to run setup.exe that way. I'll do a little googling and see what I find.

Apparently you can!

check your PM (private message)

 

[boxc]

Yes I actually tried all of the things you mentioned. There is just something very wrong with my computer it seems thank you for trying though

 

[Layback Bear]

Just my opinion.

From post #11

found around 800 issues in my registry which I cleaned

With that information, if it was my computer I would do a clean install using this tutorial by Brink

First back up your data you want to save.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[wben353]

After thinking about Layback Bear's post, & everything we've tried to no avail, fresh install is logical progression.

You can use CCleaner to create a text file listof all your installed programs (doesn't copy the programs themselves). You should print the file.

Belarc-advisor will provide a plisting of all installed programs & their respective data, i.e. product key, etc. It takes a few minutes looking over the results to find what you're looking for. You should print the file.

Copy all you personal files, folders, music, pictures, etc. to external storage, USB flash drives & External HDDs are quite inexpensive. With the low price external HDDs available I'd go that rout. You could store several system images & incremental or differential backups & still have space.

I have 2 Segate Plus 3tb external hdds, one for my laptop & one for my desktop. I have system images for my father's computer, my sister's laptop, plus multiple system images, incremental, & differential backups on one with gobs of space left. 2/3's of HDD.

Here's just one of many deals:
WD Elements Portable 1 TB Portable HDD - WDBUZG0010BBK - USB 3.0

$49.00

Google and peruse
I use AOMEI backupper (Free) to do my system image & file/folder backups. I like free. Default is to image only the data on drive with compression. Saves disk space on external HDD


Just for info, I was dabbling in the system folder last night and crashed my desktop. Tried 16 restore points via windows restore. EVERY ONE FAILED WITH VARIOUS UNSPECIFIED ERROR CODES. For years I have not trusted windows restore points or backups for this very reason. Yes, I did a system image before I dabbled. Popped AOMEI Backupper CD in drive. Booted AOMEI from CD. On my laptop boot menu is F9, your's might be same. 20 minutes later, like I never had issue.