Computer BSODs at random times

00Gonzo

New member
Local time
9:29 PM
Messages
1
My computer has been BSOD'ing lately. It usually happens when I try to update windows. This usually will cause windows to freeze screen for a short bit, or not allow me to do anything (click programs, start menu, or anything on the taskbar). After this usually results in a BSOD. Please help

The 00Gonzo attatchment is everything I think is needed.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Hewlett-Packard / HP ProBook 4520s
OS
Windows 7 Pro 32 bit
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (2 CPUs)
Graphics Card(s)
Intel(R) HD Graphics
Hard Drives
Hitachi HTS725032A9A364
Code:
[COLOR="Red"]BugCheck 7A[/COLOR], {c0442f50, [COLOR="SeaGreen"]c0000185[/COLOR], 22d27860, 885ea17e}

GetPointerFromAddress: unable to read from 82bab834
Probably caused by : [COLOR="Red"]memory_corruption[/COLOR]

Code:
Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack

This bugcheck indicates that a driver within the storage stack wasn't able to page data back into physical memory.

Code:
ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

Code:
[COLOR="SeaGreen"]!chkimg -lo 50 -d !PCIIDEX[/COLOR]
   
[COLOR="Red"]3949 errors : !PCIIDEX[/COLOR] (885ea000-885eafff)

--------------------------------------------------------------------------------

I would backup all your data and important files immediately, and perform these steps:

Run some hard-drive diagnostics and follow these steps:
Find your hard-drive manufacturer and run their tests.

Additional Tests:
Post a screenshot of Crystal Disk Info summary:
writhziden said:
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:
Use this command with Disk Check:

Code:
chkdsk C: /f /r
 

My Computer

Computer type
Laptop
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