Computer Freeze

[danteski]

Hey my computer keeps on freezing from time to time and especially when am trying to navigate with my mouse. here's part of the error message i got when i reboot my pc.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 84BCC6F4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\101210-16781-01.dmp
C:\Users\hood\AppData\Local\Temp\WER-45625-0.sysdata.xml

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Any help would be highly appreciated.

 

[Orbital Shark]

Hi danteski, welcome to the forums

Can start by uploading a copy (in zip format) of the .DMP file (C:\Windows\Minidump\101210-16781-01.dmp) so that 1 of our BSOD analysts can look for a solution for you.


OS

 

[danteski]

Dump_file

Hey, am using windows 7 ultimate, attached is the dump file.

 

[wish]

Hey, am using windows 7 ultimate, attached is the dump file.

Follow this instruction to provide more files and info.
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

The dump file have 0x124 error code which lead to hardware problem.
You could try this troubleshooting strategy =
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

These hardware test also good to narrow down the culprit
- video stress-furmark
- CPU stress - prime95
- memory test

Hope this help

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 84bcc6f4, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 84bcc6f4, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
88b13cc4 82722fc5 84bcc6d8 827bbc28 827bbc20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
88b13ce4 82723def 827bbc20 84bcc6d8 827bbc50 nt!WheapProcessWorkQueueItem+0x56
88b13d00 826c1f2b 827bbc20 00000000 83d54798 nt!WheapWorkQueueWorkerRoutine+0x1f
88b13d50 8286266d 00000001 ae2baa62 00000000 nt!ExpWorkerThread+0x10d
88b13d90 827140d9 826c1e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner