Computer randomly freezes

[miarose]

as in whats in the taskmanager?

it's almost virtually impossible to show whats running then, because it freezes randomly, not during heavy usage times, or specfic things i can point out.
as this current time:
avgnt.exe*32
csrss.exe
dwm.exe
explorer.exe
firefox.exe*32
nvvsvc.exe
plugin-container.exe*32
taskhost.exe
winlogon.exe
wow.exe*32
wuauclt.exe

 

[madtownidiot]

Exactly, but click show processes from all users, and leave it up and running where you can see it when the next freeze happens. It wouldn't hurt to get an idea of running processes, memory load, disk usage, cpu load..for example WMP network sharing makes some computers freeze seemingly at random. So if it's freezing even when you're not doing anything, just leave it up and running til it does.. also click view>select columns and make select the columns as shown below.. then expand it so that you can see what's going on at the moment the freeze happens.
View attachment 99439

 

[miarose]

ok i'm definitely going to try that to see if it gives me any info on whats wrong with my pc! thanks.

 

[miarose]

Froze again, quite a lot of processess running and can't capture a pic of it, so I guess ill write them down next occurance. Any other suggestions?ill be trying clean boot this weekend.
Also sometimes when it freezes the mouse and keyboard appear to have 'died' could it bbe their drivers causing this? They work fine once the pc is booted back up. Any help with selecting the motherboard driver to upgrade would be greatly appreciated as I'm totally unsure what one to use from gigabytes site

 

[mckillwashere]

miarose, what is your technical ability with computer?

 

[miarose]

Meaning how good at fixing it am I? Haha not very. I mean, I can reformat, restore, reset the bios, ect. I'm not a pro but I'm not completely inept. I don't know much about registry stuff, or why my brand new pc is taking a crap on me. I'm sure I seem like quite the moron but I've tried everything I can think of and things I've read online with other people having similar issues. I'm just at a loss and trulydo not want to have to send back the entire system..

 

[mckillwashere]

There is a program called hijack this. What it does is it tells you EVERYTHING running and that could possibly run on your machine. Maybe you could run it and sort though everything and see whats going on

 

[miarose]

Will do after work. So the assumption is, if its spyware that's causing my freezes then this program will help me fix it?

 

[miarose]

ran hijackthis, not on admin, just to do quickly to get it up here.. this log look about right? suggestions/help?
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll (file missing)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

 

[miarose]

any help?

 

[miarose]

installed all motherboard drivers, resulted in computer not booting into windows, forced into doing a system restore to about a week ago.

Any help here?

 

[mckillwashere]

Looking at you hijack this you have ALOT of missing system files....

 

[miarose]

i saw that when looking it up, but had also seen this: http://www.experts-exchange.com/Vir...-reports-missing-files-on-64-bit-Systems.html on a few sites. so.. don't know if i should just leave it as is, or go through with a fresh install of windows

 

[mckillwashere]

I would try to boot into safemode and try to run sfc -scannow from an elevated command prompt.