Computer Randomly freezes

[markmandyderek]

My Desktop System is a Dell XPS-420 which came with windows vista 32bit.
My wife's system is a a Dell Inspiron 1530 Laptop which came with windows vista 64bit

I installed Windows 7 64bit on both machines and then the problem sarted. The computers would lock up at random times and the only way to recover would be a hard reset.

I was searching the forums and came across a microsoft hotfix that was supposed to fix the random freezes. I installed the hotfix on both machines but the systems still froze(locked up) from time to time.

At my wife's request I reinstalled her original operating system which was windows vista. She has had no lock ups or freezes since.

I was not willing to go back to vista on my desktop machine as I like windows 7 very much. So to trouble shoot the problem I ran msconfig and disabled all the non-microsoft services and startup items and rebooted my machine. After about 4 hours of waiting the system froze at the logon screen after the screen saver was active for a short time. So now I am left with only microsoft services running on my machine and the system froze.

Then I used msconfig to disable all the microsoft services. No freeze after about 2 hours of surfing the web. So I have enabled half of the disabled microsoft services and here I sit waiting for my system to freeze again. How long should I wait to see if my system is going to freeze as this lock up/freeze situation only occurs at entirely random times. I haven't locked up/frozen yet and it's been about 2 hours.

 

[zigzag3143]

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[markmandyderek]

Here is the zip file

 

[zigzag3143]

Here is the zip file

Several different problems most of which point to a HD problem (HD 3)

There are:

Bad blocks
controller error (iastor.sys)

I would start by running a chkdsk for the HD
I would also run a system file check to verify the OS


http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

 

[markmandyderek]

The HD3 as listed in Disk Management is my Western Digital My Book USB External Hard Drive. I ran chkdsk on this drive and it reported no problems with the disk.

I also ran sfc /scannow and it didn't find any problems.

See the attached jpg

 

[zigzag3143]

The HD3 as listed in Disk Management is my Western Digital My Book USB External Hard Drive. I ran chkdsk on this drive and it reported no problems with the disk.

I also ran sfc /scannow and it didn't find any problems.

See the attached jpg

Good news. The majority of the HD related errors were bad blocks so not critical but there were more than 100 controller errors.

If you want clear event viewer then wait say for a day and upload that. I will have a lot less to look through and will know when the freeze took place.

 

[markmandyderek]

Here are the errors for the past 24 hrs. It should be noted that I had problems installing an updated video driver and pairing problems with my bluetooth mouse and keyboard which dirtied that admin logs

 

[zigzag3143]

Here are the errors for the past 24 hrs. It should be noted that I had problems installing an updated video driver and pairing problems with my bluetooth mouse and keyboard which dirtied that admin logs

Almost exclusively IDvault

 

[markmandyderek]

That program (IDVault) is part of my constant guard protection suite offered by my cable/internet/phone company.

 

[zigzag3143]

That program (IDVault) is part of my constant guard protection suite offered by my cable/internet/phone company.

That doesnt make it work unfortunately.

 

[markmandyderek]

I've uninstalled constant guard from my computer. Now I am getting stuck on the windows logo screen while during the boot process. And sometimes I can enter my password on the login screen but cannot initiate login. I try to press the enter key but nothing happens then I try to click the little arrow button beside the password box and the button depesses but nothing happens. The only way to get my computer to respond is in the case of the freezing on the logo I have to press the power button on my system until the computer shuts down and then reboot. In the case of freezing on the logon screen I can usually shut the system down using the red button in the lower right of the login screen and shut down that way then reboot.

 

[writhziden]

Are you still having problems logging on? Have you tried a clean startup? http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[justxmoiii]

My laptop randomly freezes too.
It;s been 4 times today already!
Someone please help me!

 

[writhziden]

justxmoiii: We prefer that you start your own thread to avoid confusion in this current thread. I have analyzed your errors and the troubleshooting steps follow. Please start your own thread after doing the following and post back whether the problems have been resolved. You may link to your previous post in your new thread.

Log Name:      Application
Source:        Microsoft-Windows-WMI
Date:          4/28/2012 9:35:17 AM
Event ID:      10
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      sacha-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

To resolve the above error: Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

Log Name:      System
Source:        Service Control Manager
Date:          4/28/2012 9:34:18 AM
Event ID:      7001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      sacha-PC
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error: 
The dependency service or group failed to start.

For the services showing dependency errors in the above event, if you

• open the Start Menu and type Services into the Search programs and files, you will get a few options.
• Right click on the option with gears as the icon and Run as administrator.
• Right click any services that are complaining that their dependencies are not running.
• Click Properties.
• Go to the Dependencies tab, and in the first box, a list of services that service depends on will be given.
• Write down the services that need to start for dependencies to be resolved.
• Make sure these services are all set to start automatically by
  • right clicking those services,
  • clicking properties,
  • going to the General tab,
  • and making the Startup type is Automatic.

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          4/28/2012 6:33:53 AM
Event ID:      10005
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      sacha-PC
Description:
DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server:

What antivirus software are you using? These errors are usually associated with security software or viruses...