Computer shuts off when gaming

[SaberHeika]

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

Here's some stuff from event viewer

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

If it helps here some things on my event viewer
"Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/28/2013 10:51:31 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:51:31.000000000Z" />
<EventRecordID>2468</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>"



"Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/28/2013 10:49:38 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: David-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.913209500Z" />
<EventRecordID>11005</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>"

"Log Name: System
Source: volmgr
Date: 12/28/2013 10:49:38 AM
Event ID: 49
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">49</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.476408700Z" />
<EventRecordID>11000</EventRecordID>
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume2</Data>
<Binary>000000000100000000000000310004C001400000230000C000000000000000000000000000000000</Binary>
</EventData>
</Event>"

 

[matts6887]

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

Sounds like a possible processor issue and or ram issue. The fact that it shuts off could signal one or more bad ram module(s). I would take the ram out one by one and start with just one in and go from there to see how many sticks before and if it shuts off. It also sounds like a power supply issue. i would take the psu and have it tested if you can

 

[SaberHeika]

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

Sounds like a possible processor issue and or ram issue. The fact that it shuts off could signal one or more bad ram module(s). I would take the ram out one by one and start with just one in and go from there to see how many sticks before and if it shuts off. It also sounds like a power supply issue. i would take the psu and have it tested if you can

Like there's some games I can play for like 24 hours and the labtop would not crash, and there some games it would crash, like usually I'm on my laptop like 10 hour + and it doesn't crash when I watch my animes/etc and play FPS, but it would crash with some games. Let me give some examples

I could play Combat Arm, CS:GO, Maplestory for 10 hour + per day without it shutting off.
If I play league of legends/aura kindgom it will shut off within 5-minutes, I only started to have this problem about a month ago.

Does anything in that .dmp suggest anything? or your just making a suggestion based on what I said.

 

[SaberHeika]

I'm not sure if I got the right crash dump file, I followed all the steps and when I used SF_Diagnostic_Tool, it didn't give me any crash dump files, so I went into windows "C:\Windows\LiveKernelReports\WATCHDOG" and took the latest .dmp file I saw which was like 10minutes ago.

I don't get a blue screen or anything it just completely shuts off. Like it would like a power noise like its turning off and the screen would turn black, then I would have to just turn it back on, this only happens when I play a game.

If it helps here some things on my event viewer
"Log Name: Application
Source: Microsoft-Windows-WMI
Date: 12/28/2013 10:51:31 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:51:31.000000000Z" />
<EventRecordID>2468</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>"



"Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/28/2013 10:49:38 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: David-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.913209500Z" />
<EventRecordID>11005</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>"

"Log Name: System
Source: volmgr
Date: 12/28/2013 10:49:38 AM
Event ID: 49
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">49</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-28T15:49:38.476408700Z" />
<EventRecordID>11000</EventRecordID>
<Channel>System</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume2</Data>
<Binary>000000000100000000000000310004C001400000230000C000000000000000000000000000000000</Binary>
</EventData>
</Event>"

 

[SaberHeika]

Any clue anyone?

 

[carwiz]

It appears your CPU is over heating and shutting down. In the dump, it looks like a driver timeout on video but the CPU is stopping. Your laptop may need a good cleaning. If it's several years old, it may need the CPU heatsink compound renewed. If this is something you're not comfortable doing (disassembly), you should seek help from a service center.

 

[SaberHeika]

seems odd I just opened it up to clean it and reapply thermal paste to it like few months back, like my computer temperature is fine, where it should be, I can play lets say Maplestory for 15 hours+ and my computer wont overheat and shut off. But lets say I turned off my computer during the night and just turn it on to play Aura Kingdom, the computer would instantly shut off within 5-minutes and it would not even feel hot. I even use a cooling pad for my laptop, are you sure the crash dump said overheating? The crash dump I provided was from the kernal thing, did I give the wrong one?

 

[carwiz]

The crash dump showed a video driver timeout (x117). It also shows a non-standard video driver but this could be that it is too new, old or you got the driver from a third party source. Your system log showed processor throttling with temperature zone alerts with shutdowns. If these are indeed the logs from your machine then perhaps you didn't get the heatsink attached completely or too much paste. Too much is worse than none. The processor will throttle itself in an attempt to reduce heat. It "throttles" by cutting power.

The log is also showing that the pagefile isn't large enough for a dump even though it is. This could be caused by temperature induced failing cache as well as causing the video TDR error.

 

[carwiz]

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+152e64 )

fffff880`0f0b3000 fffff880`0fcf4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 07:24:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
[B][COLOR=red](This code can never be used for real bugcheck).
[/COLOR][/B]Arguments:
Arg1: fffffa8005333010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f205e64, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
nvlddmkm+152e64
fffff880`0f205e64 ??              ???
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

Event[3276]:
  Log Name: System
  [B]Source: Microsoft-Windows-Kernel-Processor-Power[/B]
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 0 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3277]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 2 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3278]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 4 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3279]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 6 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3280]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 1 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3281]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 3 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3282]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 5 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3283]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-12-28T10:49:42.828
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: David-PC
  Description: 
Processor 7 in group 0 exposes the following:
2 idle state(s)
8 performance state(s)
[B]8 throttle state(s)[/B]
Event[3284]:
  Log Name: System
  Source: volmgr
  Date: 2013-12-28T10:49:45.699
  Event ID: 49
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: David-PC
  Description: 
[B]Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.[/B]

 

[carwiz]

There's a BIOS update for your laptop that may have something to do with temps. I just found this.

 

[SaberHeika]

I just open up my laptop cleaned it out, reapplied thermal paste and everything, this is my computer temperature, View attachment 299220, My temperature was around that when I tried to load up Aura Kingdom and I crashed during the loading screen. Here's my latest .dmp file from the livekernal, I have the latest bios too

 

[SaberHeika]

Im running furmark test atm 20mins gpu is like 67* was 70 without speedfan, is there anyway to remove the throttle, so my computer doesnt shut off, I dont really care if it can damage my computer, Im going to eventually buy a new one, I want to know if there anything I can do to fix this, can I reinstall clean window, install a old update of my nvidia driver because that the issue and if not how do I disable the throttle, I just want to game, I never had this issue until 2 months and its really bothering me

 

[carwiz]

Did you install the BIOS update?

Follow the instructions for BSOD reporting by running the SF Utility with the Grab All button.

The dump just reported the same 0x117 TDR error on the video driver. You can try to update the Nvidia drivers but you should also check the OEM site for other updates. The BIOS update is marked CRITICAL.

 

[SaberHeika]

Yeah I updated my bios atleast that wat the exe file says I have the latet one and I followed the bsod and everytime I click grab all it doesnt give me a crash dump

 

[carwiz]

Where's the up loads? Are you letting it run to the end? Did you run it as administrator?

The utility can take up to several minutes to collect all the data.

Verify the location of your dump files between the advanced specs and your disk.

 

[SaberHeika]

Where's the up loads? Are you letting it run to the end? Did you run it as administrator?

The utility can take up to several minutes to collect all the data.

Verify the location of your dump files between the advanced specs and your disk.

I'm running it as admin I followed the BSOD guide, my ram is 6.00GB so should I make it 6125 for initial and max, I tried that with complete memory dump, but it doesn't create then I tried System manged size and it doesn't work, then I tried using small memory dump, and it still doesn't work. Should I use small memory dump or complete and what should my custom size be if its 6GB

 

[carwiz]

Are you booting from the C: drive? (I have to ask.)

You need to reboot after making any changes to the variables for them to take affect. Post a snip of the window after you reboot.

A "complete" memory dump shouldn't even be an option if you have 6GB of memory. You should see; None, Kernel and Small. Select the Small dump option and verify the location as "%SYSTEMROOT%\Minidump", Then verify that the folder Minidump exists in C:Windows. The full folder path will be C:Windows\Minidump. You may not be able to see it if the option Hide System Files is selected. If the location is specified as in bold above and the folder doesn't exist then I will need to see your Environment Variables. (I can show you how to display them all if necessary.)

6125MB should have been plenty for a page file under normal circumstances. You can verify the size by looking in the root directory. (Again, if hidden system files is turned off.)

 

[SaberHeika]

Are you booting from the C: drive? (I have to ask.)

You need to reboot after making any changes to the variables for them to take affect. Post a snip of the window after you reboot.

A "complete" memory dump shouldn't even be an option if you have 6GB of memory. You should see; None, Kernel and Small. Select the Small dump option and verify the location as "%SYSTEMROOT%\Minidump", Then verify that the folder Minidump exists in C:Windows. The full folder path will be C:Windows\Minidump. You may not be able to see it if the option Hide System Files is selected. If the location is specified as in bold above and the folder doesn't exist then I will need to see your Environment Variables. (I can show you how to display them all if necessary.)

6125MB should have been plenty for a page file under normal circumstances. You can verify the size by looking in the root directory. (Again, if hidden system files is turned off.)

I believe that I am booting from C: Drive, what you mean post a snip of the window after you reboot, you mean my desktop?

I selected small dump but it doesn't create any dump file, but oddly I believe it creates dump when I use kernal not too sure.

 

[SaberHeika]

I was reading and this is what I found on some other forums

No dump files in the zip because no BSODs. You are experiencing "Live Kernel Events" - 0x117. They are one step below a BSOD and their dumps are different and in a different location. Not sure how useful they will be, but I'll see what clues they yield. Also, it would be hard for me to pass on having extra kernel dumps for the weekend

Is this why I don't have .dmp file for crashig cuz it not techically a BSOD, I don't actually get a blue screen my computer just shuts off when I try to play game and I don't know how to fix it, I tried to a clean window 7 installion before with updated graphic driver from nvidia, I also tried downloading the default driver but still crashes

 

[carwiz]

Yeah, these are special dumps from Windows kernel watchdog. With these, you should have gotten a message at the bottom of the screen. Upload those and the files from the BSOD utility. If you've already tried updating and/or rolling back the video driver as well as a clean install, It could be you're having heat problems. That's why I need to see all the utility files, not just the dumps.