Solved Computer stuck 13 of 17 Windows updates

thewolfe

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Have a friend's computer that started Windows Updates and got to 13 of 17 and won't go any farther.

Tried re-starting (I know they say not to) and it gets to 13 and won't go any further.

Also can't start it in Safe Mode.

What next?
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
Can't get any screen except Windows Update 13 of 17.
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry, I can't get to ANY screen except the Windows Update that says installing 13 of 17 do not shutdown the computer. it's the processes after the original download that installs the downloads and then restarts.
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB
I think what happened original was the computer was in the middle of updating when it was restarted.
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB
Ah - what if you try accessing the Advanced Boot Menu (tapping F8 before the Windows boot starts should bring it up) This should give you the option to 'Repair your Computer' or one of the other recovery modes.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Can't get to any screen other than the updating windows screen.
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB
Do you have a Repair disk, a Retail disk, or a Recovery Disk (or nothing?)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
FIXED! Or should I say it's working. left it on all night and the updates must have installed cause it's up and running this morning.

Thanks for the posts.
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB
It does that sometimes :)

It may be a good idea to reboot a couple of times, and then run SFC and CheckSUR scans - see the Updates Posting Instructions for details.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Will do, thanks!
 

My Computer My Computer

At a glance

Windows 7Intel Core(TM)2 Duo T5750 2.00 GHz3GB
Computer Manufacturer/Model Number
Dell Inspiron 1525
OS
Windows 7
CPU
Intel Core(TM)2 Duo T5750 2.00 GHz
Memory
3GB
Hard Drives
232 GB
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