Solved Computer stuck on windows logo screen

[Shyingen]

Last night I had a BSOD, and after that happend this problem occures everytime I try to start the PC.
I have tried to start in safe mode, this does not work.
I have tried running repair windows program, which gets to the Loading Files screen and after that the screen goes black and nothing happends.

 

[Shyingen]

On the Starting Windows screen I noticed that the computer freezes multiple times

 

[benjy206]

Hi Shyingen and welcome to Seven Forums.

Please follow the instructions here: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
I will have this moved to help you more

 

[Shyingen]

Hi benjy and thanks for replying, the fact is I cant log into to windows what so ever. In the link you sent I could only find ways of getting the dumpfile when you are logged into windows. So I'm wondering how can I get this without being able to get to the desktop?

 

[benjy206]

Hi benjy and thanks for replying, the fact is I cant log into to windows what so ever. In the link you sent I could only find ways of getting the dumpfile when you are logged into windows. So I'm wondering how can I get this without being able to get to the desktop?

Someone will help you very soon

 

[Shyingen]

Ok thanks

 

[benjy206]

Please start with this to see if any of these steps can help you: http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[Shyingen]

After reading through the link you posted, I figured reinstalling my windows would be the best idea. But I dont have a windows CD, so wondering where I can download a full complete version of windows 7 64bit, and how do I remove the previous version of my windows from my 60GB SSD? And after that, how do I get the downloaded version of windows on the SSD?

 

[Kaktussoft]

Last night I had a BSOD, and after that happend this problem occures everytime I try to start the PC.
I have tried to start in safe mode, this does not work.
I have tried running repair windows program, which gets to the Loading Files screen and after that the screen goes black and nothing happends.

I have tried to start in safe mode, this does not work.=> what happens exactly? Any errors?

What do you mean by saying "repair windows program"?

So you get a BSOD every time you boot normally? You se win7 animation pritor to that? Is bsod before or after logon? Tell us the stopcode and all programs listed there.... for example ntfs.sys

 

[benjy206]

After reading through the link you posted, I figured reinstalling my windows would be the best idea. But I dont have a windows CD, so wondering where I can download a full complete version of windows 7 64bit, and how do I remove the previous version of my windows from my 60GB SSD? And after that, how do I get the downloaded version of windows on the SSD?

I would go to re-installing windows right now. I would try to see what the problem is first. As the OP stated we will need the errors and what exactly is happening to help you. That is why I moved you to this BSOD thread to help you more. On the blue screen there should be a error code and .sys to help us out more. like shown in my picture.

 

[Shyingen]

Last night I had a BSOD, and after that happend this problem occures everytime I try to start the PC.
I have tried to start in safe mode, this does not work.
I have tried running repair windows program, which gets to the Loading Files screen and after that the screen goes black and nothing happends.

I have tried to start in safe mode, this does not work.=> what happens exactly? Any errors?

What do you mean by saying "repair windows program"?

So you get a BSOD every time you boot normally? You se win7 animation pritor to that? Is bsod before or after logon? Tell us the stopcode and all programs listed there.... for example ntfs.sys

There was only the one BSOD last night, whever I try to start the computer (in safe mode or not) it gets to the windows animation and stays there.

By repair program I mean, I click F8 at startup until i get to the little list where on the top the option is "Repair Windows".

 

[Shyingen]

Hey benjy, I would supply what is needed. But I only got the one BSOD last night, now the problem is that I cant get past the windows animation. I get no errors, but whenever I restart the computer it allways ends up on the screen where you have to choose between normal startup or safe mode startup. No matter what I choose to do the PC freezes at some point and I have to force shutdown the PC.

I may have forgot to mention, I AM able to enter the BIOS. Is there anything I can do from there to provide you with the information you need?

 

[benjy206]

Ok go back to the F8 "Advanced Boot Menu" and select the "Last Known Good Configuration" and see if that helps.

 

[Kaktussoft]

By repair program I mean, I click F8 at startup until i get to the little list where on the top the option is "Repair Windows".

If you select "repair windows" you see somthing like "loading files" and some progress bar. Does that crash, freeze or just keeps loading forever? Or something else?

It's just a load of 1 file called C:\Recovery\b6402860-66bf-11e2-a3b8-c16f60780db1\Winre.wim
b6402860-66bf-11e2-a3b8-c16f60780db1 is different in your case. It's sort of zip file with all real files in it. So it doesn't load the real win7 files at all!! So it must work.



unless...

• You have a rootkit virus in MBR
• A faulty controller
• A faulty harddisk
• Faulty memory
• Some other hardware error

Try load windows recovery environment from DVD instead!

 

[Shyingen]

Ok go back to the F8 "Advanced Boot Menu" and select the "Last Known Good Configuration" and see if that helps.

I have tried that, and the same happends there. Getting stuck on the windows logo

 

[Shyingen]

If you select "repair windows" you see somthing like "loading files" and some progress bar. Does that crash, freeze or just keeps loading forever? Or something else?

It's just a load of 1 file called C:\Recovery\b6402860-66bf-11e2-a3b8-c16f60780db1\Winre.wim
b6402860-66bf-11e2-a3b8-c16f60780db1 is different in your case. It's sort of zip file with all real files in it. So it doesn't load the real win7 files at all!! So it must work.


unless...

• You have a rootkit virus in MBR
• A faulty controller
• A faulty harddisk
• Faulty memory
• Some other hardware error

Try load windows recovery environment from DVD instead!

On the "Repair Windows" screen it does complete the "Loading Files" screen but then it goes black and nothing happends. No new programs have been installed lately so it shouldnt be a malware or virus problem. Both the HDDs appear in the BIOS, and if there was a problem with those it should have appeared sooner I would guess? I have never had a problem with the RAM bricks either.
I would load windows recovery from a CD but I dont have one.
I'm working in an electronic store so I was thinking of getting a win8 and see if a complete reinstall fixes the problem.

 

[Kaktussoft]

Windows 7 Ultimate x64 Norwegian you have? (don't install win8 yet!)

 

[Kaktussoft]

On the "Repair Windows" screen it does complete the "Loading Files" screen but then it goes black and nothing happends. No new programs have been installed lately so it shouldnt be a malware or virus problem. Both the HDDs appear in the BIOS, and if there was a problem with those it should have appeared sooner I would guess? I have never had a problem with the RAM bricks either.

I would load windows recovery from a CD but I dont have one.
I'm working in an electronic store so I was thinking of getting a win8 and see if a complete reinstall fixes the problem.

Is screen completely black?? No textcursor, (if textcursor... does it blink?). No mousepointer? Can you move mouse pointer?

 

[Kaktussoft]

Norwegian Windows 7 Professional x64 SP1 U (media refresh)X17-59231.iso
You can make it ultimate by doing: winisoutils - Windows ISO Disc Image Utilities
Use the ei.cfg removal tool. After pathcing the ISO.... burn it to DVD

 

[Shyingen]

Okey so my options are to download this to another computer and then transfere it over on a DVD?

No, the screen is completely black. There is nothing on the screen after repair mode.
I'm not familiar with the different "codes" you guys use for this. Is there anything else I need to do than downloading --> Burning to a DVD --> Then reinstall windows from the disk?