Solved Computer will not shut down - after 10 mins BSOD

[sbt1977]

Hi all,

I have found help many times by reading on this forum but this time I am stuck.

As the title says, the computer will not shut down and after 10 mins BSOD.
I have installed all updates. Used Windows Update. Downloaded new drivers and BIOS from ASUS but I have not been able to resolve the problem.

I hope that someone can help.

Thank you.

Brgds,
Soren

 

[Gator]

Hello sbt,

You are getting flagged on a lot of different modules and you are receiving a lot of different bugcheck codes.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 258, fffffa800d3a9b50, fffff800047da3d0}

Implicit thread is now fffffa80`0d3a9b50
Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
Probably caused by : ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+76 )

Followup: MachineOwner
---------

0: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR=Red]DRIVER_POWER_STATE_FAILURE (9f)[/COLOR]
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800d3a9b50, The thread currently holding on to the Pnp lock.
Arg4: fffff800047da3d0, nt!TRIAGE_9F_PNP on Win7 and higher

One Bugcheck references Asus Bloatware

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {0, 0, 1, 0}

*** WARNING: Unable to verify timestamp for asramdisk.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]asramdisk.sys[/COLOR]
Probably caused by : asramdisk.sys ( asramdisk+2d98 )

Followup: MachineOwner
---------

Processing initial command '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck'
4: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=Red]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/COLOR]
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000001, pool type
Arg4: 0000000000000000, number of bytes

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]iaStorA.sys[/COLOR]
 iaStorA+0x931b0

*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]e1d62x64.sys[/COLOR]
 e1d62x64+0x2bbc

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]nvlddmkm.sys[/COLOR]
 nvlddmkm+0x18568c

Also of note, it seems there may be a problem with your bluetooth driver

*** WARNING: Unable to verify timestamp for [COLOR=Red]btwampfl.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Unable to load image bcbtums.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcbtums.sys
*** ERROR: Module load completed but symbols could not be loaded for bcbtums.sys
Probably caused by : ACPI.sys

Your BIOS needs to be updated

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        American Megatrends Inc.
  [COLOR=Red]BIOS Version                  0901[/COLOR]
  BIOS Starting Address Segment f000
 [COLOR=Red] BIOS Release Date             11/14/2014[/COLOR]
  BIOS ROM Size                 1000000
  BIOS Characteristics

Latest BIOS update for your MOBO was 03/09/2015, BIOS version 1302, see link below:

Motherboards - RAMPAGE V EXTREME - ASUS

Lets start by removing some problem programs

Download Revo Uninstaller
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

When running Revo:
Check Advanced Option > Select All/Delete All on both scans

Please uninstall the following:
Daemon Tools
All ASUS Software (bloatware)
AVG Antivirus
Anything that says "Toolbar"

Now lets install Microsoft Security Essentials (Then run a Full Scan)
Microsoft Security Essentials - Microsoft Windows

Run TDSS Cleaner and Malwarebytes
http://www.sevenforums.com/tutorial...r-detect-repair-tdss-rookits.html#post2836778
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html


Report back with the results. If you continue to have BSODs after we cleanup your system, they may be more reliable.

 

[sbt1977]

Thank you for your help - it worked

 

[Gator]

Good to know, glad it worked out for you.