Computer will not shut down/turn off power

[Hungrytoheal]

Hi guys.

I'm having an issue where the computer will not shut down unless I turn it off at the PSU/power supply (I've had the issue for about a month now).

Windows 7 will run through its normal shut down procedures, then the screen goes black, but nothing happens apart from the fans going really loud for a few seconds before they quiet down and nothing else happens.

The computer restarts fine, but does not shut down at the power button.

I suspect a faulty motherboard (Asus M2N68-CM - pretty old now), or maybe a service/process is not finishing after shut down.

Would greatly appreciate some expert knowledge on this one!

Thanks,
Josh

 

[nilank]

Could you do a shutdown trace by following this article: http://www.sevenforums.com/tutorial...up-shutdown-sleep-hibernate-reboot-trace.html

Please download the latest Windows 8 SDK here, it works flawlessly with Windows 7: Windows Software Development Kit (SDK) for Windows 8

Once you run the setup, choose the install location, hit next and select ONLY "Windows Performance Toolkit" and click install. After this, you HAVE to restart the system, then follow the given tutorial.

This can help forum members and even me (I'm not much of an expert in analyzing these results ) identify if anything is stuck during shutdown.

OR

There might be faulty driver or some bad setting in the BIOS. Try resetting the BIOS to the defaults.

 

[Hungrytoheal]

Thanks for the reply mate.
Do I need to upload the result file?

Oh, and I've already tried resetting the BIOS.

 

[nilank]

Thanks for the reply mate.
Do I need to upload the result file?

Oh, and I've already tried resetting the BIOS.

Yes. That will help people solve your problem.

 

[Hungrytoheal]

File available in the link below.
JOSH.04-03-2013.18-46-13.Shutdown_1.etl download - 2shared

 

[nilank]

File available in the link below.
JOSH.04-03-2013.18-46-13.Shutdown_1.etl download - 2shared

I am sorry, but can you use WinRAR and compressed it with highest compression so that the file size becomes lesser?

 

[Golden]

This might work:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output in the cmd window once it finishes.

 

[nilank]

@OP, you could also check in here: Computer Does Not Shut Down (Windows 7 or Vista) | HP® Support

 

[Hungrytoheal]

sfc /scannow reported to have fixed some errors, but the problem still remains. There is a log file, but it's pretty huge.
Compressed file here: WPA File.zip download - 2shared
That link didn't help.

Thanks guys.

 

[Golden]

A boot/shutdown trace will definately work. Cluberti is the expert with this, so I'll ask him to have a look at this for you.

 

[nilank]

A boot/shutdown trace will definately work. Cluberti is the expert with this, so I'll ask him to have a look at this for you.

I parsed the ETL file into XML for making things easier:

Trace in XML format inside RAR: View attachment shutdown_info.rar

 

[cluberti]

Well, Windows says it completed a graceful shutdown, but there's activity after that is logged. I would say something is potentially keeping the system up, but Windows has (according to Windows) shutdown properly and logged the shutdown event. I would say it could be an ACPI issue (it's the last system call before a shutdown is considered completed), however, this system is not on SP1 yet, and thus it also won't have 2775511 installed either:
Build Lab: 7600.16385.amd64fre.win7_rtm.090713-1255

I won't really say there's anything else that can be done until SP1 and then 2775511 is installed, and then all security-related updates from WU are installed. Please do the above, then take another trace if the issues continue. This is probably hardware, but you want to be on the latest and greatest and take a trace before we can really know for certain.

 

[Hungrytoheal]

Hey guys,
Thanks a lot for the replies.

Unfortunately, I won't be able to update Windows because I am on low-speed mobile internet with very low usage allowance.
I suppose the only solution to this problem is to begin replacing hardware.