Computer won't start, won't load repair disks

[annasmee]

Hello! I've recently been having trouble with my computer. I turned it off one day, and when I tried to turn it back on the computer would never start. It would say loading windows, and it had the windows logo and everything, but then it would just stop. I tried to go through safe mode but that wouldn't load either.

So I tried using my repair disks, but the repair disks won't load up either. I went into BIOS and made it so it would boot from the CD first, but... nothing. It just goes to this grey screen with that sweepy background graphic you get when you first get windows, and does nothing.

I have a laptop, Windows 7 64 bit. Please help.

 

[stubbyhs]

Hello Annasmee and welcome to the Windows forums.

Since no one else has replied, I'm going to suggest restoring the PC to its factory settings, which is hitting an F key on start up depending on the manufacturer, or you could install a clean version of Windows using a USB or CD.

There are methods of fixing a Windows install, but this way is generally quicker. Do you have any information that you need?

Can you get into Windows start up repair? To do this hit F8 on start up and then go into Repair Computer.

Let me know how you get on,
Stubbyhs