Constant and varied BSOD

[ssutton508]

I would appreciate any help that is offered. My girl friend had someone upgrade thie HP m7250n to Windows 7. When I got involved I tried updating drivers but am plagued with constant BSOD's. I am able to boot up to windows most of the time but the Blue screens soon follow. I've detached the external drive to keep that out of the system.

 

[zigzag3143]

I would appreciate any help that is offered. My girl friend had someone upgrade thie HP m7250n to Windows 7. When I got involved I tried updating drivers but am plagued with constant BSOD's. I am able to boot up to windows most of the time but the Blue screens soon follow. I've detached the external drive to keep that out of the system.

These crashes were caused by your Symantec antivirus. Remove it and replace with Microsoft security essentials.
Also update the old drivers listed below

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

http://www.microsoft.com/security_essentials/



Old drivers needing updating

hcwPP2.sys    2/6/2007 13:27:02    0x45c8c876    0x8ce00000    0x8ce2d580        0x0002d580                    
e100b325.sys    11/16/2007 13:53:32    0x473de72c    0x8219e000    0x821c4c00        0x00026c00                    
lv302af.sys    7/26/2008 9:59:32    0x488b3bd4    0x884a8000    0x884a9c00        0x00001c00                    
LVUSBSta.sys    7/26/2008 9:59:36    0x488b3bd8    0x9219c000    0x921a4900        0x00008900                    
LV302V32.SYS    7/26/2008 10:05:07    0x488b3d23    0x88236000    0x884a7f00        0x00271f00                    
lvrs.sys    7/26/2008 10:05:18    0x488b3d2e    0x884be000    0x88555a80        0x00097a80                    
ElRawDsk.sys    7/26/2008 12:58:57    0x488b65e1    0x8cf1d000    0x8cf20600        0x00003600

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Seven Forums\010111-38484-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e39000 PsLoadedModuleList = 0x82f81810
Debug session time: Sat Jan  1 15:26:48.363 2011 (GMT-5)
System Uptime: 0 days 0:09:23.394
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8620cb20, 2, 0, 82ec2d6d}

*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVENG.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVENG.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : SRTSP.SYS ( SRTSP+312d8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 8620cb20, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82ec2d6d, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82fa1718
Unable to read MiSystemVaType memory at 82f81160
 8620cb20 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExpAddTagForBigPages+104
82ec2d6d 8b11            mov     edx,dword ptr [ecx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  8b46acbc -- (.trap 0xffffffff8b46acbc)
ErrCode = 00000000
eax=862fa000 ebx=82f73b24 ecx=8620cb20 edx=00000001 esi=82f73b24 edi=040e12b2
eip=82ec2d6d esp=8b46ad30 ebp=8b46ad70 iopl=0         nv up ei ng nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
nt!ExpAddTagForBigPages+0x104:
82ec2d6d 8b11            mov     edx,dword ptr [ecx]  ds:0023:8620cb20=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82ec2d6d to 82e7f82b

STACK_TEXT:  
8b46acbc 82ec2d6d badb0d00 00000001 00000002 nt!KiTrap0E+0x2cf
8b46ad70 82ecd7e6 a497a000 65456153 00004010 nt!ExpAddTagForBigPages+0x104
8b46add0 82f58cd8 00000000 00000001 00004010 nt!ExpAllocateBigPool+0xdd
8b46ae30 9670c2d8 00000001 00004005 65456153 nt!ExAllocatePoolWithTag+0x12d
WARNING: Stack unwind information not available. Following frames may be wrong.
8b46ae4c 9876b762 00004005 00000001 00000001 SRTSP+0x312d8
8b46aea8 9876922c 94e927b8 96ab472c 94ef8518 NAVENG+0x3762
8b46aee8 9876941e 98760740 00000002 94ef8518 NAVENG+0x122c
8b46af2c 986235cf a2ad4178 94ef8518 a496e008 NAVENG+0x141e
8b46afb4 986255a3 00000000 98760740 a496e608 NAVEX15+0x65cf
8b46b028 986259a3 a496e608 00000003 94ef85d0 NAVEX15+0x85a3
8b46b060 96709d94 a2ad4178 94ef8518 a496e008 NAVEX15+0x89a3
8b46b0bc 9670af7f 8b46b134 00000008 a2ad4178 SRTSP+0x2ed94
8b46b140 96701ff2 8b46b1a4 94ef8518 94ef85c8 SRTSP+0x2ff7f
8b46b1d0 967027d4 94ef8500 94ef8500 84bf4501 SRTSP+0x26ff2
8b46b1f4 96702ca9 94ef8500 8b46b284 8b46b284 SRTSP+0x277d4
8b46b214 966f2c3d 8bd0d304 84bf4510 84bf45c8 SRTSP+0x27ca9
8b46b260 871b1324 84bf4570 0146b284 00000000 SRTSP+0x17c3d
8b46b2c8 871b4512 00bf4510 84bf4510 1000000c fltmgr!FltpPerformPostCallbacks+0x24a
8b46b2dc 871b4b46 84bf4510 86d94e00 8b46b31c fltmgr!FltpProcessIoCompletion+0x10
8b46b2ec 871b529c 85abfcf8 86d94e00 84bf4510 fltmgr!FltpPassThroughCompletion+0x98
8b46b31c 871c88c9 8b46b33c 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x33a
8b46b368 82e754bc 85abfcf8 8563d4f0 84b0c754 fltmgr!FltpCreate+0x2db
8b46b380 830796ad af4e4537 8b46b528 00000000 nt!IofCallDriver+0x63
8b46b458 8305a26b 8551c030 847ac040 86bb0008 nt!IopParseDevice+0xed7
8b46b4d4 830802d9 00000000 8b46b528 000002c0 nt!ObpLookupObjectName+0x4fa
8b46b530 8307862b 8b46b714 847ac040 87573700 nt!ObOpenObjectByName+0x165
8b46b5ac 830b367e 8b46b730 80000000 8b46b714 nt!IopCreateFile+0x673
8b46b5f4 82e7c44a 8b46b730 80000000 8b46b714 nt!NtOpenFile+0x2a
8b46b5f4 82e7a7c1 8b46b730 80000000 8b46b714 nt!KiFastCallEntry+0x12a
8b46b684 87109165 8b46b730 80000000 8b46b714 nt!ZwOpenFile+0x11
8b46b6ec 8710b523 8b46b730 8b46b7b8 a49573a0 CI!CipMinCrypK_OpenFile+0x27
8b46b738 8710d41b 8b46b77c 8b46b788 8b46b78c CI!I_MapAndSizeDataFile+0x4f
8b46b7b0 8710d77e 8b46b86c a4957370 00000000 CI!I_MapCatalog+0xfb
8b46b88c 8710d8bc 8b46b8b4 8b46a83a 8b46baa0 CI!I_ReloadCatalogs+0x22e
8b46b8d8 8710dbee 8b46bacc 00000000 00000001 CI!I_FindFileOrHeaderHashInCatalogs+0xc1
8b46b908 8710a08d 8b46bacc 00000001 00000000 CI!MinCrypK_FindPageHashesInCatalog+0x24
8b46b968 8710acce 864d7f80 8b46bacc 00008004 CI!CipGetPageHashesForFile+0xa9
8b46ba70 8710aead 864d7f80 a04c0000 00001000 CI!CipValidatePageHash+0x1ac
8b46bae4 83013d8e 864d7f80 a04c0000 00001000 CI!CiValidateImageHeader+0x14f
8b46bb00 83013bf9 864d7f80 a04c0000 00001000 nt!SeValidateImageHeader+0x4d
8b46bb74 8305c918 864d7f80 86c6fbc8 00000002 nt!MiValidateImageHeader+0x171
8b46bc9c 83069ed1 00000000 00000000 00000000 nt!MmCreateSection+0x77f
8b46bd10 00000000 00000000 00000000 00000000 nt!NtCreateSection+0x16e


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SRTSP+312d8
9670c2d8 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  SRTSP+312d8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SRTSP

IMAGE_NAME:  SRTSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4b85bc4b

FAILURE_BUCKET_ID:  0xA_SRTSP+312d8

BUCKET_ID:  0xA_SRTSP+312d8

Followup: MachineOwner
---------

 

[ssutton508]

Many thanks. You're suggestions seem to have solved my problems. One more question please. Is there any reason that an average user would need Eldos Raw Disk? I went to the website but don't really feel like I need it. Could it be left over from when Windows Xp was upgraded to Windows 7?

Thnaks again.