Constant BODs due to usb driver

[cydoniax]

Got another BSOD. Sigh.

I have uploaded a new set of reports to look at.

Thanks again for your patience.

 

[pebbly]

Hi cydoniax ,Have you tried reinstalling the chipset drivers? ASUSTeK Computer Inc. -Support- Drivers and Download U50F usually usb support is built into the chipset reinstalling sometimes cures the problem

 

[cydoniax]

Hi cydoniax ,Have you tried reinstalling the chipset drivers? ASUSTeK Computer Inc. -Support- Drivers and Download U50F usually usb support is built into the chipset reinstalling sometimes cures the problem

Hi Pebbly,

Thanks for the suggestion - I just installed the chipset drivers. I will report back if there is another BOD (they usually start happening with more frequency in the afternoon and evening after the computer has been on for several hours).

Thanks again to everyone that has helped with my problem - it is much appreciated.

 

[pebbly]

Hi cydoniax ,Have you tried reinstalling the chipset drivers? ASUSTeK Computer Inc. -Support- Drivers and Download U50F usually usb support is built into the chipset reinstalling sometimes cures the problem

Hi Pebbly,

Thanks for the suggestion - I just installed the chipset drivers. I will report back if there is another BOD (they usually start happening with more frequency in the afternoon and evening after the computer has been on for several hours).

Thanks again to everyone that has helped with my problem - it is much appreciated.

Cydoniax, If it only happens when the PC has been on for awhile it may be down to heat or a faulty solder joint on the mobo so maybe worth checking those options out also

 

[cydoniax]

Just to keep me on my toes, it sometimes reboots first thing in the morning, but more often in the afternoon/night. Last night it rebooted, was up for one minute, rebooted again. The laptop has a mind of its own.

I hesistate to ask what fixing a faulty solder joint would entail...

 

[cydoniax]

That didn't take long - yet another BOD and reboot. Computer was on hibernate for most of the morning so it never had a chance to really heat up.

Any other thoughts? :sarc:

 

[pebbly]

cydoniax, I'm running out of ideas now , one more thing to try is the memory modules (if you have more than 1 installed) remove one first run it for a little while see if it bsods swap for the one you removed and test again to eliminate bad memory

 

[cydoniax]

cydoniax, I'm running out of ideas now , one more thing to try is the memory modules (if you have more than 1 installed) remove one first run it for a little while see if it bsods swap for the one you removed and test again to eliminate bad memory

Oh boy - sorry that is beyond my knowledge. I'm not sure how to do that or what a memory module even is

So you don't think a new install of Win 7 would help?

Thanks!

 

[pebbly]

Hi cydoniax, A new install may help if it is a software fault ,But if it is a hardware fault the problem will still remain . You have nothing to lose by performing a new install so give it a go girl report back to us

 

[cydoniax]

Hi cydoniax, A new install may help if it is a software fault ,But if it is a hardware fault the problem will still remain . You have nothing to lose by performing a new install so give it a go girl report back to us

I'll try it today or tomorrow if the computer can remain on long enough to do it which is my worry (I'm afraid it'll shut down in the middle of the install).

Santa needs to bring me a new computer!

 

[writhziden]

Hi cydoniax, A new install may help if it is a software fault ,But if it is a hardware fault the problem will still remain . You have nothing to lose by performing a new install so give it a go girl report back to us

I'll try it today or tomorrow if the computer can remain on long enough to do it which is my worry (I'm afraid it'll shut down in the middle of the install).

Santa needs to bring me a new computer!

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

 

[writhziden]

Also, look at http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html.

 

[cydoniax]

Also, look at http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html.

Thanks.

Tried it, failed at it. Followed the instructions, downloaded Take Ownership, still can't delete the infcache.1 file. Also I had no faded drivers listed. Not my week.

The problem with BSODS doesn't occur when something gets plugged in, I usually have nothing attached to my USB ports. It just reboots whenever it feels like it.

 

[writhziden]

Does it always reboot with a blue screen?

 

[cydoniax]

Does it always reboot with a blue screen?

Yes, always. Blue Screen comes on for a few seconds and then it reboots.

 

[writhziden]

I don't think this is related, but you are getting a lot of error messages related to the Bonjour Service. Follow the steps given by Apple for removing iTunes and its software Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 and then you can re-install iTunes.

Recommend http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to see if it resolves the USB issue. You may have to run it up to three times to fix errors. Post back after running it three times if it does find errors, or once if it comes back with no integrity violtations.

 

[cydoniax]

I don't think this is related, but you are getting a lot of error messages related to the Bonjour Service. Follow the steps given by Apple for removing iTunes and its software Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 and then you can re-install iTunes.

Recommend http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to see if it resolves the USB issue. You may have to run it up to three times to fix errors. Post back after running it three times if it does find errors, or once if it comes back with no integrity violtations.

I have uninstalled iTunes according to the directions and reinstalled.

I also ran scannow and it reported that "no integrity violations" were found and therefore didn't generate a report (I searched for a sfcdetails.txt file but it was not found)

 

[writhziden]

I have uninstalled iTunes according to the directions and reinstalled.

I also ran scannow and it reported that "no integrity violations" were found and therefore didn't generate a report (I searched for a sfcdetails.txt file but it was not found)

Sounds good. Let us know if you need further help. I'm currently out of ideas, but I'll try to think of some more in the meantime.

 

[cydoniax]

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

I just did this as well from step 3 on. Sorry, I have no idea if I have a RAID controller and I didn't want to risk losing everything.

I will you let you know if I have any more blue screens.

Thanks to everyone for their help!

 

[writhziden]

A few possibilities that have not been checked. Could try fixing any BIOS-related problems:
Note: backup any files if you are using a RAID controller of any kind.
1. Go into your BIOS and load default settings to clear the CMOS memory (this will reset your RAID configuration resulting in loss of data, so if you have RAID and want to proceed from step 3, that is fine).
2. Save Settings and exit the BIOS.
3. Shut down and turn off the computer.
4. Unplug the computer from the wall or surge protector then remove the battery.
5. Hold down the power button for 30 seconds to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
6. Plug the battery back into the laptop and then plug the computer back into the wall.
7. Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

I just did this as well from step 3 on. Sorry, I have no idea if I have a RAID controller and I didn't want to risk losing everything.

I will you let you know if I have any more blue screens.

Thanks to everyone for their help!

RAID controllers are for multiple hard drives in one machine, so if it is a laptop, it is probably safe. You would also know if you had a RAID configuration as you would have had to set it up or specially order it to arrive set up for you.

Edit:
If you want to know for sure:
1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the left pane
5. Expand the Disk Drives
6. Check to see if any RAID manufacturers or VIRTUAL DISK SCSI Disk Device are shown as these would indicate RAID controlled drives (typically, the hard drive manufacturer is shown such as Seagate, Western Digital, Toshiba, etc. if it is not RAID)

If you need help determining if it is a RAID drive, just ask in this thread and one of us will either know or be able to find the answer for you.