Corrupt profile Win7

[phatbassturd]

Hey all... new to the forums!

Having a big issue, well i think its big... i have a family members laptop, it has 1 user, it was password protected... i'm unable to access this profile as it says the username/pass don't match (they do). I've tried various programs that are supposed to get rid of the password (Ophcrack says there is no p/w)... still can't gain access.

Safe mode also requires p/w... there's no additional users/profile/accts/whatever to access anything... is there a way to gain access to this account again or is it gonna need a fresh O/S install?

Thanks for the help!

 

[Computer0304]

You will have to do a clean install. First you need to use another os to save the docs: http://www.sevenforums.com/tutorials/287439-emergency-kit-save-your-files-dead-os.html
Then do a clean install: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html Skip to 6 then 8. Or just go to this if retail: http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html Note that for retail, you may need a new product key.

 

[Ztruker]

Enable the hidden Administrator account from WinRE (Install DVD/flash).
Boot to Safe Mode and login as Administrator.
Change/remove password from normal account.
Reboot and test. If still no good boot to Safe Mode and login as Administratior again.
Create a new account. Copy everything except a few files from the old to the new account.

See these tutorials:

http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html

Fix a corrupted user profile - Microsoft Windows Help

 

[Computer0304]

Oops didn't dig far enough in the forum.

 

[phatbassturd]

thanks for the help.... maybe i'm missing something here though, when trying to access WinRE it asks me for a user/pass combo before getting to the WinRe screen, of course i can't access this because it keeps saying the user name/pass is incorrect... guessing i missed a step somewhere?

 

[Layback Bear]

Sorry phatbassturd we can't give much help getting around passwords because of our Forum rules.

6) No discussions of hacking someones system, network, password, etc.

Windows 7 Help Forums - Forum Rules

You could try the HP site. They can give guidance.

 

[phatbassturd]

100% understandable... just wasn't sure if i was to be using the boot disc to repair or not... i still have lots to learn

 

[phatbassturd]

no idea how, but i'm beyond the passwprd and into the WinRE... however the cmd prompt... CD Windows\system32 can't find the specified path...

 

[Computer0304]

Now you can try my method since breaking passwords is not allowed.

 

[Ztruker]

Enable the hidden Administrator account from WinRE.
Login as Administrator and use Control Panel / User Accounts for remove or change the password.

http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html

 

[phatbassturd]

maybe i'm missing a step... but i can get to the prompt but this prompt is not recognized...
CD Windows\system32... when i type this in, after getting the C:\ prompt... i get this "CD Windows\system32 can't find the specified path"... if i can't figure it out tonight, it's getting a fresh install-hopefully!

 

[Ztruker]

Do the following from the Command Prompt:

diskpart
list vol
exit

Post results here please. Mine looks like this (I enclosed in CODE tags to preserver formatting):

DISKPART> list vol

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     K                       DVD-ROM         0 B  No Media
  Volume 1     C   Lenovo_C     NTFS   Partition    206 GB  Healthy    Boot
  Volume 2         WINRE_DRV    NTFS   Partition   1000 MB  Healthy    Hidden
  Volume 3         SYSTEM_DRV   FAT32  Partition    260 MB  Healthy    System
  Volume 4         PBR_DRV      NTFS   Partition     24 GB  Healthy    Hidden
  Volume 5     D   Lenovo_D     NTFS   Partition    732 GB  Healthy
  Volume 6     E   Lenovo_E     NTFS   Partition    732 GB  Healthy
  Volume 7     F   Lenovo_F     NTFS   Partition    398 GB  Healthy
  Volume 8     G   Lenovo_G     NTFS   Partition    698 GB  Healthy
  Volume 9     H   Lenovo_H     NTFS   Partition    698 GB  Healthy    Pagefile
  Volume 10                            Removable       0 B  No Media

DISKPART> exit

Leaving DiskPart...

I want to see what letter is assigned to your boot drive as it may not be C: in this case.

 

[SIW2]

You have to give it a letter, likely to be D from F8 winre e.g. cd /d D:\windows\system32

maybe i'm missing a step... but i can get to the prompt but this prompt is not recognized...
CD Windows\system32... when i type this in, after getting the C:\ prompt... i get this "CD Windows\system32 can't find the specified path"... if i can't figure it out tonight, it's getting a fresh install-hopefully!