Crash when shuting down, ntoskrnl.exe and iusb3hub.sys

[naruto267]

Hello,

My computer has been having random crashes lately. Sometimes on bootup, the system would lag and slow to the point where it is unusable. I've attached the dm log collector file. Hope someone can help.

Thx

 

[Arc]

Hi naruto267.

Disable USB Selective Suspense.
USB Selective Suspend - Turn On or Off

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

 

[naruto267]

hi Arc,

i disable USB Selective Suspense and upload the driver list.

 

[Arc]

Also Uninstall it:

==================================================
Driver Name       : AsrAppCharger.sys
Address           : 00000000`04F7C000
End Address       : 00000000`04F83000
Size              : 0x00007000
Load Count        : 1
Index             : 94
File Type         : System Driver
[COLOR=Red][B]Description       : ASRock App Charger Driver[/B][/COLOR]
Version           : 6.1.7600.16385
Company           : Windows (R) Win 7 DDK provider
Product Name      : Windows (R) Win 7 DDK driver
Modified Date     : 11/7/2011 10:13:06 AM
Created Date      : 10/28/2013 2:38:29 AM
Filename          : C:\Windows\system32\DRIVERS\AsrAppCharger.sys
File Attributes   : A
Service Name      : AsrAppCharger
Service Display Name: AsrAppCharger
Digital Signature : 
==================================================

I'd recommend you to http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

 

[naruto267]

ok i uninstalled that program. Will see if it crashes again. Thx

 

[naruto267]

got another crash today when starting the computer.

crash dump file: C:\Windows\Minidump\040714-38813-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x75BC0)
Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA800C76C040, 0xFFFFF80000B9C3D0)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.