Solved Crashes during various PC actions.

[Salamandrex]

My computer has been BSODing for about a month and I've tried several remedies. I recently reformatted my hard drive to try to rid myself of the problems. While the BSODing has stopped I am still experiencing freezing/crashing in Non-BSOD form. The only programs installed currently on my computer are MSE, Malwarebytes and Diablo 3. Each scan comes up clean but the problems still persist. I've tried reformatting again and reinstaling windows to the most recent point of where I;m at and just today with the same programs installed received another MSE freeze.
It might be worth noting that I am experiencing what i can only describe as a feedback noise coming from my headphone jack whenever they're plugged in and my CPU on boot up produces the AMI boot menu asking if i want to mess with BIOS or continue as default, which only started happening when the crashes did. Attached is the recent event log of the crash and any help with the issue would be greatly appreciated.

 

[Tekno Venus]

Hi,
Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html so we can help you.

Stephen

 

[Salamandrex]

Sorry about that. Here you are
- x86 (32-bit) or x64 ? x64 - the original installed OS on the system? No OEM same version came installed reformatted with same disk same problem persisted - an OEM or full retail version? Full retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? 1.5 years - What is the age of OS installation (have you re-installed the OS?) ~a week

 

[Tekno Venus]

No dumps are listed in the file. Please check that windows is set up to create a Kernel memory dump. http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Stephen

 

[Salamandrex]

Set it up to create a Kernel. Not sure if you need a new scan of both, but I did it anyway.

 

[Tekno Venus]

As you haven't had any more BSOD's, there are still no dump files in the report. However, next time you have a BSOD, it will create one so run the jcgriff2 tool again when you next get a BSOD.

However, I can still run some tests to check your hardware. I might as well as there is no harm in running them if there are no issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools. Download and create a bootable version of the Seatools for DOS program as described here

Report back the results of these tests once they have finished and if you get another BSOD, tell me and attach the necessary files.
Stephen

EDIT - Just noticed you already started a thread a couple of weeks ago relating to your BSOD issues. What was the conclusion on that? Obviously they didn't get solved but what repairs/fixes did you do.

For future reference, don't create multiple threads for the same issue.

 

[Salamandrex]

As you haven't had any more BSOD's, there are still no dump files in the report. However, next time you have a BSOD, it will create one so run the jcgriff2 tool again when you next get a BSOD.

However, I can still run some tests to check your hardware. I might as well as there is no harm in running them if there are no issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools. Download and create a bootable version of the Seatools for DOS program as described here

Report back the results of these tests once they have finished and if you get another BSOD, tell me and attach the necessary files.
Stephen

EDIT - Just noticed you already started a thread a couple of weeks ago relating to your BSOD issues. What was the conclusion on that? Obviously they didn't get solved but what repairs/fixes did you do.

For future reference, don't create multiple threads for the same issue.

Yeah the person helping me got banned and I wasn't sure if I was supposed to look again. Sorry about that. But the BSOD issue was reduced greatly when i removed all hardware from the front usb ports. Like I said I have a constant static noise coming from my headphone jack which also is located in the front, Is this a normal occurrence or is there more to this? We never really went to in depth with that. I'll run both these tests later tonight. Thanks for the help so far.

 

[Salamandrex]

As you haven't had any more BSOD's, there are still no dump files in the report. However, next time you have a BSOD, it will create one so run the jcgriff2 tool again when you next get a BSOD.

However, I can still run some tests to check your hardware. I might as well as there is no harm in running them if there are no issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools. Download and create a bootable version of the Seatools for DOS program as described here

Report back the results of these tests once they have finished and if you get another BSOD, tell me and attach the necessary files.
Stephen

EDIT - Just noticed you already started a thread a couple of weeks ago relating to your BSOD issues. What was the conclusion on that? Obviously they didn't get solved but what repairs/fixes did you do.

For future reference, don't create multiple threads for the same issue.

Wasn't able to run the test because my computer was freezing before I downloaded the files. Although these freeze's were diffrent because on a manual reboot, following the freeze, the display would freeze before reaching the windows loading at the AMI selection screen. I ran the program to attach the dmp files and was mid uploading when it froze again so I ran it again to attach the new one as well. Not sure if it was needed.

 

[Salamandrex]

Also just received my 1st BSOD on this install of windows.

 

[Tekno Venus]

Hmmmmm, for some strange reason, there are still no dumps...

Could you take a look in your C:\Windows\Minidumps folder and see if there is anything in there? If there is, zip them up and upload them. If not, I'll speak to someone else and see if they have any ideas.

Stephen

EDIT - Looking at some other files gave me an idea. They said "Unable to produce a minidump file from the full dump file". The dump collector program only looks for minidumps. As a result, look for this file C:\Windows\MEMORY.DMP. Zip it up and upload it to your next post

 

[Salamandrex]

Looks like you were right here is the file and there was also a recently added minidump following my latest BSOD so I ran the program in hopes that that one would show up as well.
Edit- looks like the Memory.dmp file is too large to upload directly to the site any way around this via a file hosting site or something similar?

Uploaded the Memory.dmp file to mediafire

 

[Tekno Venus]

Thanks for that, will look at it when I get home from school later.

Stephen

 

[Tekno Venus]

Ok, I've had a look at the new dump but it really isn't very helpful. It pointed at ntkrnlmp.exe which is a system file and very unlikely to cause a BSOD.

As a result I recommend you check your hardware for issues. I know you have already had a thread so if you've run any of these tests, tell me the results.
Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html


Once you work through that, try this. You mention that your BSOD's increase when you have a USB device plugged into the front port. This could either be an indication of a bad motherboard or some kind of USB driver issue. To rule out the USB driver issue, try this:

1. Right-click Computer and select Properties
2. Click on the Advanced System Settings
3. Click on Environment Variables
4. Below the bottom Environment Variables window pane (System Variables), click on New
5. For Variable Name, enter devmgr_show_nonpresent_devices
6. For Variable Value, enter 1
7. Click OK to close Environment Variables and OK again to close System Properties
8. Open device manager
9. Click view then Show hidden devices
10. Click on Universal Serial Bus drivers
11. Uninstall the greyed out drivers

I'm not sure that this will fix it but it's worth a try.


Stephen

 

[Salamandrex]

Memtest86 freezes at about 8% into the first pass, however the + sign continues to blink. Any fix for this?

 

[Tekno Venus]

Hmmmmm. I'm not sure. I'll ask someone and see if they know. Hold tight.

 

[karlsnooks]

Memtest86 freezes at about 8% into the first pass, however the + sign continues to blink. Any fix for this?

Are you running Memtest86+ from a CD? Yes/No

If no, then use this link to download a ZIP file containing an ISO file.
After extracting the ISO, then:
double-click on the ISO and Win 7 will prompt you to insert CD/DVD to burn iso.

After burning, leave in optical unit and boot from the cd/dvd.



http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

 

[Salamandrex]

Yes, I'm using the .iso file. Does it mean something failed in that case?

 

[Tekno Venus]

In addition to Karl's good advice, could you please upload screenshots from the program CPU-Z (Download CPU-Z 1.60.1 - FileHippo.com) to your next post so I can check the RAM settings.

Also, try testing each stick of RAM individually and see if memtest freezes.
Don't forget to try other motherboard slots if you have errors. Part 3 in the tutorial will explain. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Stephen

 

[Tekno Venus]

Yes, I'm using the .iso file. Does it mean something failed in that case?

You could have a corrupt iso file. Try downloading it again and see if the errors occur. Also see my previous post

 

[Salamandrex]

Will do ASAP, currently 25% through the seatools test.