Creative HS-420 headset mic not working

itm

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I have a friend who has just purchased a Creative HS-420 headset to use with his Toshiba Satellite Laptop (running Windows 7 Home Premium). The headset cables are plugged into the correct headphone/mic sockets at the front left side of the laptop, and the headphones work fine but the microphone does not work. When I list recording devices in Windows it shows a Conexant device. The recording level on this device flickers very briefly when I plug in the headset, but does not respond when I speak into the mic.

When I plug in a different, standalone microphone it works fine - it's just the mic on the Creative headset that doesn't work.

Does anyone know if this headset requires a separate driver for the microphone? (I can't seem to locate any drivers for it on the Creative website).
 

My Computer

Computer Manufacturer/Model Number
Asus M4A785D-M PRO
OS
Windows 7 Ultimate
CPU
ATHLON II X2 240E 2.8GHZ
Motherboard
Asus M4A785D-M PRO
Memory
4Gb
Graphics Card(s)
On-board
Sound Card
On-board
Monitor(s) Displays
On-board
Hard Drives
500Gb
PSU
Antec 380W
Case
Antec 2480
Cooling
On-board
i have had a look and i cant find a separate driver just for the mic.
preform windows update. search automatically for the drivers. if the does work i would suggest calling creative for some advice.

Here is their contact page: Contact Us - Creative Store (UK)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
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