Dell Inspiron 1545 Touchpad not working

Dre9872

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17
OK so I have tried deleting the touchpad in device manager and removing the driver, and reinstalling the device from scratch. When this didn't work I thought there must be a problem with the touchpad itself and so bought a new one and installed it. Problem is it still doesn't work.
If I go into device manager and look for it I have to show hidden devices and then it comes up with the yellow triangle next to it.
I show properties on it and it says its the Dell Touchpad, Manufacturer is Alps Electronics, and its plugged into the PS/2 mouse port.
In the Device Status box it says:
This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
The Driver date is 02/05/2010 and the version is 7.1107.115.102
I have also noticed that on the details tab under power data the current power state is D3, which I believe is off.
Something else I have noticed which may or may not be related is that the laptop doesn't enter sleep mode when the lid is closed, altho it is set to and will enter sleep if I select it in the shutdown options.
I am at a complete loss as to why the touchpad isn't working so any help would be appreciated.
If you need any more info please let me know.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Biti7-2700K @ 3.50GHzCrucial Ballistix Elite 16GB DDR3 PC3-12800C8...Asus GTX560 Ti / Gigabyte 8800GTS
Computer Manufacturer/Model Number
Home Built by me
OS
Windows 7 Home Premium 64Bit
CPU
i7-2700K @ 3.50GHz
Motherboard
Asus P8Z68-V/GEN3
Memory
Crucial Ballistix Elite 16GB DDR3 PC3-12800C8 1600MHz
Graphics Card(s)
Asus GTX560 Ti / Gigabyte 8800GTS
Sound Card
Asus Xonar D2
Monitor(s) Displays
Samsung 22" SM2253BW, LG 27" M2794DP, LG 22" E2250V
Screen Resolution
Samsung 1680 x 1050 Both LG's are 1920 x 1080
Hard Drives
60GB SSD for OS,
2 X 500GB - As Data Drives,
1.5 TB - For backup.
PSU
OCZ ZX Series 1250w
Case
Antec Twelve Hundred Gaming case Black full tower
Cooling
ASUS Silent Square Pro
Keyboard
Genius SlimStar 310 - waterproof anti-bacterial
Mouse
Logitech G700
Internet Speed
http://www.speedtest.net/result/2210435720.png
Other Info
On WEI my system scores 7.7 for everything except for Disc data rate which is 7.2
Hi Dre9872, Try the vista driver for it ,there is a possibility that the mobo may be failing :(
 

My Computer My Computer

At a glance

win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
OK I just tried to install the Vista 64bit Driver version 7.200.202

Didn't work, I didn't even get the touchpad showing up in device manager.

Also I noticed when I installed it said I was installing an older version of the already installed driver. I thought this strange as there should't be a driver installed as I checked the delete driver box when I uninstalled the device.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Biti7-2700K @ 3.50GHzCrucial Ballistix Elite 16GB DDR3 PC3-12800C8...Asus GTX560 Ti / Gigabyte 8800GTS
Computer Manufacturer/Model Number
Home Built by me
OS
Windows 7 Home Premium 64Bit
CPU
i7-2700K @ 3.50GHz
Motherboard
Asus P8Z68-V/GEN3
Memory
Crucial Ballistix Elite 16GB DDR3 PC3-12800C8 1600MHz
Graphics Card(s)
Asus GTX560 Ti / Gigabyte 8800GTS
Sound Card
Asus Xonar D2
Monitor(s) Displays
Samsung 22" SM2253BW, LG 27" M2794DP, LG 22" E2250V
Screen Resolution
Samsung 1680 x 1050 Both LG's are 1920 x 1080
Hard Drives
60GB SSD for OS,
2 X 500GB - As Data Drives,
1.5 TB - For backup.
PSU
OCZ ZX Series 1250w
Case
Antec Twelve Hundred Gaming case Black full tower
Cooling
ASUS Silent Square Pro
Keyboard
Genius SlimStar 310 - waterproof anti-bacterial
Mouse
Logitech G700
Internet Speed
http://www.speedtest.net/result/2210435720.png
Other Info
On WEI my system scores 7.7 for everything except for Disc data rate which is 7.2
Last edited:

My Computer My Computer

At a glance

win 7 ultimate32bit, Win8.1pro wmc 32bitamd phenom x4 9600corsair twinxs 2x2gb2x nvidia 1gb 8500gt
Computer type
PC/Desktop
Computer Manufacturer/Model Number
self build
OS
win 7 ultimate32bit, Win8.1pro wmc 32bit
CPU
amd phenom x4 9600
Motherboard
asus m2n32-sli deluxe
Memory
corsair twinxs 2x2gb
Graphics Card(s)
2x nvidia 1gb 8500gt
Sound Card
onboard
Monitor(s) Displays
23" PB Viseo 233d
Screen Resolution
1920x1080
Hard Drives
maxtor sata 500gb
maxtor sata 320gb
fujitsu sata200gb
PSU
oryxx tornado 750w
Case
thermaltake xaser lll
Cooling
artic freezer64 pro + 7 case fans
I did install as admin
I cannot see any settings for the touchpad to see if its turned off or not.
I can use a USB mouse just fine.
The Dell support site wasn't helpfull.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Biti7-2700K @ 3.50GHzCrucial Ballistix Elite 16GB DDR3 PC3-12800C8...Asus GTX560 Ti / Gigabyte 8800GTS
Computer Manufacturer/Model Number
Home Built by me
OS
Windows 7 Home Premium 64Bit
CPU
i7-2700K @ 3.50GHz
Motherboard
Asus P8Z68-V/GEN3
Memory
Crucial Ballistix Elite 16GB DDR3 PC3-12800C8 1600MHz
Graphics Card(s)
Asus GTX560 Ti / Gigabyte 8800GTS
Sound Card
Asus Xonar D2
Monitor(s) Displays
Samsung 22" SM2253BW, LG 27" M2794DP, LG 22" E2250V
Screen Resolution
Samsung 1680 x 1050 Both LG's are 1920 x 1080
Hard Drives
60GB SSD for OS,
2 X 500GB - As Data Drives,
1.5 TB - For backup.
PSU
OCZ ZX Series 1250w
Case
Antec Twelve Hundred Gaming case Black full tower
Cooling
ASUS Silent Square Pro
Keyboard
Genius SlimStar 310 - waterproof anti-bacterial
Mouse
Logitech G700
Internet Speed
http://www.speedtest.net/result/2210435720.png
Other Info
On WEI my system scores 7.7 for everything except for Disc data rate which is 7.2
No one else got any ideas?

I'm pretty sure its not a mobo problem as this laptop only had a new mobo 6mths ago.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64Biti7-2700K @ 3.50GHzCrucial Ballistix Elite 16GB DDR3 PC3-12800C8...Asus GTX560 Ti / Gigabyte 8800GTS
Computer Manufacturer/Model Number
Home Built by me
OS
Windows 7 Home Premium 64Bit
CPU
i7-2700K @ 3.50GHz
Motherboard
Asus P8Z68-V/GEN3
Memory
Crucial Ballistix Elite 16GB DDR3 PC3-12800C8 1600MHz
Graphics Card(s)
Asus GTX560 Ti / Gigabyte 8800GTS
Sound Card
Asus Xonar D2
Monitor(s) Displays
Samsung 22" SM2253BW, LG 27" M2794DP, LG 22" E2250V
Screen Resolution
Samsung 1680 x 1050 Both LG's are 1920 x 1080
Hard Drives
60GB SSD for OS,
2 X 500GB - As Data Drives,
1.5 TB - For backup.
PSU
OCZ ZX Series 1250w
Case
Antec Twelve Hundred Gaming case Black full tower
Cooling
ASUS Silent Square Pro
Keyboard
Genius SlimStar 310 - waterproof anti-bacterial
Mouse
Logitech G700
Internet Speed
http://www.speedtest.net/result/2210435720.png
Other Info
On WEI my system scores 7.7 for everything except for Disc data rate which is 7.2
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