Dell Studio 1558 - Random reboots

shaysharon · Oct 13, 2010

Hello

I have a new laptop (about 2 months old):
Dell Studio 1558
Windows 7 Home Premium 64bit, OEM

From day one I had this annoying problem - the system reboots with no BSOD, while surfing, while using apps or just when idle.
To make a long story short - after chatting with dell, I replaced a faulty hard drive a few days ago, and on the HDD came a freshly installed OS

I only installed Office 2007, and let the computer to run. After 24 hours, while idle, the computer rebooted without any dmp file - only an event "windows did not shut down properly" appeared in the event log
I spoke to Dell once again, and they mentioned something about a motherboard replacement, but they want to send me a tech before taking this step. I really don't want to replace the motherboard, because they are not sure what is the problem and I have a feeling that they will replace it and the problem will persist

I decided to wait, and try, with your help - to identify the problem

I have monitored the temperature of the CPU, GPU and HDD - no problem there

I ran verifier for 24 hours, and the computer crashed twice - but this time it did leave BSOD and .dmp files. The first crash was while shutting down the computer, and the second crash occured while word + powerpoint were running

The Zip file includes the dmp files zipped while using your BSOD Dump & System File Collection app

Thank You!

Jonathan_King · Oct 13, 2010

Random reboots like that are most often caused by hardware. A bad motherboard could cause that, and PSU is another likely cause.

I did run the dumps, looking for a software cause. The dumps seem to support the notion that your USB mouse is having problems. Could you remove the mouse and see what happens?

Since you don't even have to send your laptop in for repair, I would recommend you just go with the tech. Make a system image, though, in case he decides to wipe your drive.

http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html

It is almost certain bad drivers are not the cause, but just for the heck of it, install some updated ones.

Install these Realtek network adapter drivers: 218.210.127.131/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Install these Dell wireless drivers: http://support.dell.com/support/dow...dateid=-1&formatid=-1&source=-1&fileid=379431

...Summary of the BSODs:

Code:

[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Oct 13 07:07:25.247 2010 (UTC - 4:00)
System Uptime: 0 days 5:40:30.322
BugCheck C4, {62, fffffa8008bbde98, fffffa8008ebd690, 6}
Probably caused by : HIDCLASS.SYS
BUGCHECK_STR:  0xc4_62
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Oct 13 01:26:14.557 2010 (UTC - 4:00)
System Uptime: 0 days 10:09:20.743
BugCheck 9F, {3, fffffa8007d6f160, fffff80000b8c518, fffff9803e3c6a60}
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

shaysharon · Oct 13, 2010

Thank you for your prompt reply - I will update these 2 drivers

The first crash occured with a mouse connected but no mouse was connected during the second crash.

As for the motherboard - I have a strong feeling that it is not going to solve this issue, and I believe it is going to be a refurbished motherboard - lose lose situation.

It is strange that nothing was connected to the USB during the second crash, and it still crashed while reporting a problem with the hidclass...

cybercore · Oct 13, 2010

X64_0x9F_VRF_IMAGE_usbhub.sys (Microsoft Hub Driver for USB)

1. Unplug all USB devices, if any are connected

2. Do your best to update drivers, check your notebook support as well as devices manufacturers's sites directly:

Rt64win7.sys Thu Aug 20 19:05:06 2009
Realtek 8136/8168/8169

PxHlpa64.sys Wed Jun 24 02:16:35 2009
Px Engine Device Sonic Solutions

Acceler.sys Fri Jun 26 23:56:34 2009
Accelerometer Sensor ST Microelectronics

HECIx64.sys Thu Sep 17 22:54:16 2009
Intel Management Engine

SynTP.sys Mon Aug 24 20:37:05 2009
Synaptics Touchpad

NETw5s64.sys Tue Sep 15 22:40:39 2009
Intel® Wireless WiFi Link Adapter

risdpe64.sys Wed Jul 01 12:31:57 2009
RICOH SD/MMC Driver REDC

BCM42RLY.sys Wed Jul 08 03:34:55 2009
Broadcom iLine10(tm) PCI Network Adapter

stwrt64.sys Mon Jun 29 20:52:05 2009
IDT PC Audio

CtClsFlt.sys Mon Jun 15 08:06:41 2009
Creative

3. If crashes persist, check your hardware such as bios settings, cpu, ram, hard drive, etc. You may want to try bios upgrade.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\101310-41371-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a0f000 PsLoadedModuleList = 0xfffff800`02c4ce50
Debug session time: Wed Oct 13 14:07:25.247 2010 (GMT-5)
System Uptime: 0 days 5:40:30.322
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {62, fffffa8008bbde98, fffffa8008ebd690, 6}

Probably caused by : ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+3c )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
Arg2: fffffa8008bbde98, name of the driver having the issue.
Arg3: fffffa8008ebd690, verifier internal structure with driver information.
Arg4: 0000000000000006, total # of (paged+nonpaged) allocations that weren't freed.
	Type !verifier 3 drivername.sys for info on the allocations
	that were leaked that caused the bugcheck.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_62

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002f0a3dc to fffff80002a80f00

STACK_TEXT:  
fffff880`03377568 fffff800`02f0a3dc : 00000000`000000c4 00000000`00000062 fffffa80`08bbde98 fffffa80`08ebd690 : nt!KeBugCheckEx
fffff880`03377570 fffff800`02f197ea : 00000000`00000001 fffff980`0f392fb0 fffff880`02aac000 00000000`00000001 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`033775b0 fffff800`02b78050 : 00000000`00000000 00000000`00000000 fffff880`009b2180 00000000`00000000 : nt!VfPoolCheckForLeaks+0x4a
fffff880`033775f0 fffff800`02e3da2e : fffffa80`08bbdde0 00000000`00000000 00000000`00000000 fffff800`02f248ef : nt!VfTargetDriversRemove+0x160
fffff880`03377690 fffff800`02e584ec : fffffa80`08bbdde0 fffff8a0`073aa690 fffff980`0f392fb0 00000000`00000006 : nt!VfDriverUnloadImage+0x2e
fffff880`033776c0 fffff800`02e5889d : 00000000`00000000 fffffa80`08bbdde0 00000000`00000000 fffff880`02aba100 : nt!MiUnloadSystemImage+0x1fc
fffff880`03377720 fffff800`02e0703b : 00000000`00000001 fffff8a0`073aa690 fffffa80`08bbdde0 fffffa80`08bbdde0 : nt!MmUnloadSystemImage+0x4d
fffff880`03377760 fffff800`02e23185 : fffff8a0`073aa680 fffff800`02e23ca0 00000000`ffffffff fffff880`02a9e000 : nt!MiCallDllUnloadAndUnloadDll+0x3b
fffff880`03377790 fffff800`02e587c7 : fffff6fc`00000001 00000000`00000001 fffffa80`08eb0cb0 00000000`0000000b : nt!MiDereferenceImports+0x85
fffff880`033777d0 fffff800`02e5889d : 00000000`00000009 fffffa80`08eb0cb0 00000000`00000000 00000000`00010200 : nt!MiUnloadSystemImage+0x4d7
fffff880`03377830 fffff800`02ef8f71 : 00000000`00000000 00000000`00000002 fffffa80`07613600 00000000`00000018 : nt!MmUnloadSystemImage+0x4d
fffff880`03377870 fffff800`02a860b4 : 00000000`00000000 00000000`00000002 fffffa80`07613600 fffff800`02db5bab : nt!IopDeleteDriver+0x41
fffff880`033778a0 fffff800`02ced625 : 00000000`00000002 fffffa80`0a160330 fffffa80`07613750 fffffa80`0a160300 : nt!ObfDereferenceObject+0xd4
fffff880`03377900 fffff800`02a860b4 : fffff8a0`0144d770 00000000`00000000 00000000`69766544 fffffa80`07613750 : nt!IopDeleteDevice+0x49
fffff880`03377930 fffff800`02e1a7f2 : 00000000`00000002 fffff8a0`031e2650 fffff8a0`031e2670 00000000`000006a6 : nt!ObfDereferenceObject+0xd4
fffff880`03377990 fffff800`02e6a107 : fffffa80`0a97cf90 00000000`00000001 fffffa80`08f64440 00000000`00000000 : nt!IopFreeRelationList+0x42
fffff880`033779d0 fffff800`02e6a261 : fffffa80`0a97cf90 00000000`00000000 fffffa80`0a97cf90 00000000`00010282 : nt!PnpDelayedRemoveWorker+0x97
fffff880`03377a20 fffff800`02b80db9 : 00000000`00000005 fffffa80`07d75c18 00000000`00000001 00000000`00000001 : nt!PnpChainDereferenceComplete+0x131
fffff880`03377a60 fffff800`02efa890 : 00000000`00000000 fffffa80`09ae9300 fffff8a0`02e22190 00000000`00000001 : nt!PnpIsChainDereferenced+0xc9
fffff880`03377ae0 fffff800`02efab2c : fffff880`03377cb8 00000000`00010200 fffff880`03377c00 00000000`00000000 : nt!PnpProcessQueryRemoveAndEject+0xff0
fffff880`03377c20 fffff800`02de5c48 : 00000000`00000000 fffffa80`086c9b20 fffff8a0`001edac0 fffff800`02c24500 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`03377c50 fffff800`02a8e161 : fffff800`02cebfc0 fffff8a0`02e22190 fffff800`02c245f8 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x5abab
fffff880`03377cb0 fffff800`02d24166 : 00000000`00000000 fffffa80`06bffb60 00000000`00000080 fffffa80`06b45890 : nt!ExpWorkerThread+0x111
fffff880`03377d40 fffff800`02a5f486 : fffff880`0316a180 fffffa80`06bffb60 fffff880`031750c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03377d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!VerifierBugCheckIfAppropriate+3c
fffff800`02f0a3dc cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!VerifierBugCheckIfAppropriate+3c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0xc4_62_VRF_nt!VerifierBugCheckIfAppropriate+3c

BUCKET_ID:  X64_0xc4_62_VRF_nt!VerifierBugCheckIfAppropriate+3c

Followup: MachineOwner
---------

















Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\101310-49857-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b8c500?
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a53000 PsLoadedModuleList = 0xfffff800`02c90e50
Debug session time: Wed Oct 13 08:26:14.557 2010 (GMT-5)
System Uptime: 0 days 10:09:20.743
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007d6f160, fffff80000b8c518, fffff9803e3c6a60}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007d6f160, Physical Device Object of the stack
Arg3: fffff80000b8c518, Functional Device Object of the stack
Arg4: fffff9803e3c6a60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffff9803e3c6a60

DEVICE_OBJECT: fffffa8007d6f160

DRIVER_OBJECT: fffffa8009229c00

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d

MODULE_NAME: usbhub

FAULTING_MODULE: fffff880050b1000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002b33e23 to fffff80002ac4f00

STACK_TEXT:  
fffff800`00b8c4c8 fffff800`02b33e23 : 00000000`0000009f 00000000`00000003 fffffa80`07d6f160 fffff800`00b8c518 : nt!KeBugCheckEx
fffff800`00b8c4d0 fffff800`02ad0fa6 : fffff800`00b8c618 fffff800`00b8c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b8c570 fffff800`02ad0326 : fffff800`02c73700 00000000`0023c2c6 00000000`00000000 fffffa80`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b8c5e0 fffff800`02ad0e7e : 00000055`1fe6c18c fffff800`00b8cc58 00000000`0023c2c6 fffff800`02c41b48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b8cc30 fffff800`02ad0697 : 0000000d`448cc0c2 0000000d`0023c2c6 0000000d`448cc042 00000000`000000c6 : nt!KiTimerExpiration+0x1be
fffff800`00b8ccd0 fffff800`02acd6fa : fffff800`02c3de80 fffff800`02c4bc40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b8cd80 00000000`00000000 : fffff800`00b8d000 fffff800`00b87000 fffff800`00b8cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_VRF_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_VRF_IMAGE_usbhub.sys

Followup: MachineOwner
start             end                 module name
fffff800`00b9a000 fffff800`00ba4000   kdcom    kdcom.dll    Tue Jul 14 04:31:07 2009 (4A5BDFDB)
fffff800`02a0a000 fffff800`02a53000   hal      hal.dll      Tue Jul 14 04:27:36 2009 (4A5BDF08)
fffff800`02a53000 fffff800`03030000   nt       ntkrnlmp.exe Tue Jul 14 02:40:48 2009 (4A5BC600)
fffff880`00c00000 fffff880`00c21000   raspptp  raspptp.sys  Tue Jul 14 03:10:18 2009 (4A5BCCEA)
fffff880`00c32000 fffff880`00c76000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 04:29:10 2009 (4A5BDF66)
fffff880`00c76000 fffff880`00c8a000   PSHED    PSHED.dll    Tue Jul 14 04:32:23 2009 (4A5BE027)
fffff880`00c8a000 fffff880`00ce8000   CLFS     CLFS.SYS     Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`00ce8000 fffff880`00da8000   CI       CI.dll       Tue Jul 14 04:32:13 2009 (4A5BE01D)
fffff880`00da8000 fffff880`00dce000   tunnel   tunnel.sys   Tue Jul 14 03:09:37 2009 (4A5BCCC1)
fffff880`00dce000 fffff880`00dfd000   ndiswan  ndiswan.sys  Tue Jul 14 03:10:11 2009 (4A5BCCE3)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Tue Jul 14 02:19:51 2009 (4A5BC117)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Tue Jul 14 03:01:31 2009 (4A5BCADB)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Tue Jul 14 02:19:58 2009 (4A5BC11E)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Tue Jul 14 02:31:02 2009 (4A5BC3B6)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Tue Jul 14 02:31:01 2009 (4A5BC3B5)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`00e7f000 fffff880`00e9d000   tdx      tdx.sys      Tue Jul 14 02:21:15 2009 (4A5BC16B)
fffff880`00e9d000 fffff880`00eae000   blbdrive blbdrive.sys Tue Jul 14 02:35:59 2009 (4A5BC4DF)
fffff880`00eae000 fffff880`00ec8000   rassstp  rassstp.sys  Tue Jul 14 03:10:25 2009 (4A5BCCF1)
fffff880`00ec9000 fffff880`00f6d000   Wdf01000 Wdf01000.sys Tue Jul 14 02:22:07 2009 (4A5BC19F)
fffff880`00f6d000 fffff880`00f7c000   WDFLDR   WDFLDR.SYS   Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`00f7c000 fffff880`00fd3000   ACPI     ACPI.sys     Tue Jul 14 02:19:34 2009 (4A5BC106)
fffff880`00fd3000 fffff880`00fdc000   WMILIB   WMILIB.SYS   Tue Jul 14 02:19:51 2009 (4A5BC117)
fffff880`00fdc000 fffff880`00fe6000   msisadrv msisadrv.sys Tue Jul 14 02:19:26 2009 (4A5BC0FE)
fffff880`01000000 fffff880`0105e000   msrpc    msrpc.sys    Tue Jul 14 02:21:32 2009 (4A5BC17C)
fffff880`0105e000 fffff880`01083000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 02:38:51 2009 (4A5BC58B)
fffff880`01086000 fffff880`010e2000   volmgrx  volmgrx.sys  Tue Jul 14 02:20:33 2009 (4A5BC141)
fffff880`010e2000 fffff880`010fc000   mountmgr mountmgr.sys Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`010fc000 fffff880`01105000   atapi    atapi.sys    Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`01105000 fffff880`0112f000   ataport  ataport.SYS  Tue Jul 14 02:19:52 2009 (4A5BC118)
fffff880`0112f000 fffff880`0113a000   msahci   msahci.sys   Tue Jul 14 03:01:01 2009 (4A5BCABD)
fffff880`0113a000 fffff880`0114a000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 02:19:48 2009 (4A5BC114)
fffff880`0114a000 fffff880`01155000   amdxata  amdxata.sys  Tue May 19 20:56:59 2009 (4A12F2EB)
fffff880`01155000 fffff880`011a1000   fltmgr   fltmgr.sys   Tue Jul 14 02:19:59 2009 (4A5BC11F)
fffff880`011a1000 fffff880`011b5000   fileinfo fileinfo.sys Tue Jul 14 02:34:25 2009 (4A5BC481)
fffff880`011b5000 fffff880`011c0e00   PxHlpa64 PxHlpa64.sys Wed Jun 24 02:16:35 2009 (4A416253)
fffff880`011c1000 fffff880`011ca000   rdprefmp rdprefmp.sys Tue Jul 14 03:16:35 2009 (4A5BCE63)
fffff880`011ca000 fffff880`011d5000   Msfs     Msfs.SYS     Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`011d5000 fffff880`011e6000   Npfs     Npfs.SYS     Tue Jul 14 02:19:48 2009 (4A5BC114)
fffff880`011e6000 fffff880`011f3000   TDI      TDI.SYS      Tue Jul 14 02:21:18 2009 (4A5BC16E)
fffff880`01200000 fffff880`01210000   watchdog watchdog.sys Tue Jul 14 02:37:35 2009 (4A5BC53F)
fffff880`01210000 fffff880`01219000   RDPCDD   RDPCDD.sys   Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`01219000 fffff880`01222000   rdpencdd rdpencdd.sys Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`01224000 fffff880`013c7000   Ntfs     Ntfs.sys     Tue Jul 14 02:20:47 2009 (4A5BC14F)
fffff880`013c7000 fffff880`013e1000   ksecdd   ksecdd.sys   Tue Jul 14 02:20:54 2009 (4A5BC156)
fffff880`013e1000 fffff880`013ea000   Null     Null.SYS     Tue Jul 14 02:19:37 2009 (4A5BC109)
fffff880`013ea000 fffff880`013f8000   vga      vga.sys      Tue Jul 14 02:38:47 2009 (4A5BC587)
fffff880`01400000 fffff880`0142a000   cdrom    cdrom.sys    Tue Jul 14 02:19:54 2009 (4A5BC11A)
fffff880`01431000 fffff880`014a4000   cng      cng.sys      Tue Jul 14 02:49:40 2009 (4A5BC814)
fffff880`014a4000 fffff880`014b5000   pcw      pcw.sys      Tue Jul 14 02:19:27 2009 (4A5BC0FF)
fffff880`014b5000 fffff880`014bf000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 02:19:45 2009 (4A5BC111)
fffff880`014bf000 fffff880`015b1000   ndis     ndis.sys     Tue Jul 14 02:21:40 2009 (4A5BC184)
fffff880`015b1000 fffff880`015e1000   CLASSPNP CLASSPNP.SYS Tue Jul 14 02:19:58 2009 (4A5BC11E)
fffff880`01600000 fffff880`0163a000   fvevol   fvevol.sys   Tue Jul 14 02:22:15 2009 (4A5BC1A7)
fffff880`0163a000 fffff880`01650000   disk     disk.sys     Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`01658000 fffff880`016b8000   NETIO    NETIO.SYS    Tue Jul 14 02:21:46 2009 (4A5BC18A)
fffff880`016b8000 fffff880`016e3000   ksecpkg  ksecpkg.sys  Tue Jul 14 02:50:34 2009 (4A5BC84A)
fffff880`016e3000 fffff880`0172d000   fwpkclnt fwpkclnt.sys Tue Jul 14 02:21:08 2009 (4A5BC164)
fffff880`0172d000 fffff880`01779000   volsnap  volsnap.sys  Tue Jul 14 02:20:08 2009 (4A5BC128)
fffff880`01779000 fffff880`01781000   stdflt   stdflt.sys   Thu Jul 16 18:36:50 2009 (4A5F4912)
fffff880`01781000 fffff880`01789000   spldr    spldr.sys    Mon May 11 19:56:27 2009 (4A0858BB)
fffff880`01789000 fffff880`017c3000   rdyboost rdyboost.sys Tue Jul 14 02:34:34 2009 (4A5BC48A)
fffff880`017c3000 fffff880`017d5000   mup      mup.sys      Tue Jul 14 02:23:45 2009 (4A5BC201)
fffff880`017d5000 fffff880`017de000   hwpolicy hwpolicy.sys Tue Jul 14 02:19:22 2009 (4A5BC0FA)
fffff880`017f8000 fffff880`017ff000   Beep     Beep.SYS     Tue Jul 14 03:00:13 2009 (4A5BCA8D)
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys    Tue Jul 14 02:25:34 2009 (4A5BC26E)
fffff880`02c00000 fffff880`02c0f000   netbios  netbios.sys  Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`02c0f000 fffff880`02c2a000   wanarp   wanarp.sys   Tue Jul 14 03:10:21 2009 (4A5BCCED)
fffff880`02c2a000 fffff880`02c3e000   termdd   termdd.sys   Tue Jul 14 03:16:36 2009 (4A5BCE64)
fffff880`02c3e000 fffff880`02c8f000   rdbss    rdbss.sys    Tue Jul 14 02:24:09 2009 (4A5BC219)
fffff880`02c8f000 fffff880`02c9b000   nsiproxy nsiproxy.sys Tue Jul 14 02:21:02 2009 (4A5BC15E)
fffff880`02c9b000 fffff880`02ca6000   mssmbios mssmbios.sys Tue Jul 14 02:31:10 2009 (4A5BC3BE)
fffff880`02ca6000 fffff880`02cb5000   discache discache.sys Tue Jul 14 02:37:18 2009 (4A5BC52E)
fffff880`02cb5000 fffff880`02cd3000   dfsc     dfsc.sys     Tue Jul 14 02:23:44 2009 (4A5BC200)
fffff880`02cde000 fffff880`02d68000   afd      afd.sys      Tue Jul 14 02:21:40 2009 (4A5BC184)
fffff880`02d68000 fffff880`02dad000   netbt    netbt.sys    Tue Jul 14 02:21:28 2009 (4A5BC178)
fffff880`02dad000 fffff880`02db6000   wfplwf   wfplwf.sys   Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`02db6000 fffff880`02ddc000   pacer    pacer.sys    Tue Jul 14 03:09:41 2009 (4A5BCCC5)
fffff880`02ddc000 fffff880`02df2000   vwififlt vwififlt.sys Tue Jul 14 03:07:22 2009 (4A5BCC3A)
fffff880`03c00000 fffff880`03c2c000   mrxsmb   mrxsmb.sys   Tue Jul 14 02:23:59 2009 (4A5BC20F)
fffff880`03c2c000 fffff880`03c79000   mrxsmb10 mrxsmb10.sys Tue Jul 14 02:24:08 2009 (4A5BC218)
fffff880`03c79000 fffff880`03c9c000   mrxsmb20 mrxsmb20.sys Tue Jul 14 02:24:05 2009 (4A5BC215)
fffff880`03ce0000 fffff880`03da8000   HTTP     HTTP.sys     Tue Jul 14 02:22:16 2009 (4A5BC1A8)
fffff880`03da8000 fffff880`03dc6000   bowser   bowser.sys   Tue Jul 14 02:23:50 2009 (4A5BC206)
fffff880`03dc6000 fffff880`03dde000   mpsdrv   mpsdrv.sys   Tue Jul 14 03:08:25 2009 (4A5BCC79)
fffff880`04000000 fffff880`04024000   rasl2tp  rasl2tp.sys  Tue Jul 14 03:10:11 2009 (4A5BCCE3)
fffff880`04024000 fffff880`04030000   ndistapi ndistapi.sys Tue Jul 14 03:10:00 2009 (4A5BCCD8)
fffff880`04030000 fffff880`0404b000   raspppoe raspppoe.sys Tue Jul 14 03:10:17 2009 (4A5BCCE9)
fffff880`0404f000 fffff880`04095000   atikmpag atikmpag.sys Wed Jun 02 04:42:47 2010 (4C05B717)
fffff880`04095000 fffff880`04189000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 04:00:14 2009 (4AC5509E)
fffff880`04189000 fffff880`041df000   USBPORT  USBPORT.SYS  Tue Jul 14 03:06:31 2009 (4A5BCC07)
fffff880`041df000 fffff880`041f5000   AgileVpn AgileVpn.sys Tue Jul 14 03:10:24 2009 (4A5BCCF0)
fffff880`04800000 fffff880`0480c000   Acceler  Acceler.sys  Fri Jun 26 23:56:34 2009 (4A453602)
fffff880`0480c000 fffff880`04822000   intelppm intelppm.sys Tue Jul 14 02:19:25 2009 (4A5BC0FD)
fffff880`04822000 fffff880`0482b000   wmiacpi  wmiacpi.sys  Tue Jul 14 02:31:02 2009 (4A5BC3B6)
fffff880`0482b000 fffff880`0482f500   CmBatt   CmBatt.sys   Tue Jul 14 02:31:03 2009 (4A5BC3B7)
fffff880`04830000 fffff880`04840000   CompositeBus CompositeBus.sys Tue Jul 14 03:00:33 2009 (4A5BCAA1)
fffff880`04848000 fffff880`04f24000   atikmdag atikmdag.sys Wed Jun 02 04:37:54 2010 (4C05B5F2)
fffff880`04f24000 fffff880`04f6a000   dxgmms1  dxgmms1.sys  Tue Jul 14 02:38:32 2009 (4A5BC578)
fffff880`04f6a000 fffff880`04f8e000   HDAudBus HDAudBus.sys Tue Jul 14 03:06:13 2009 (4A5BCBF5)
fffff880`04f8e000 fffff880`04f9f000   HECIx64  HECIx64.sys  Thu Sep 17 22:54:16 2009 (4AB293E8)
fffff880`04f9f000 fffff880`04fb0000   usbehci  usbehci.sys  Tue Jul 14 03:06:30 2009 (4A5BCC06)
fffff880`04fb0000 fffff880`04ffb000   SynTP    SynTP.sys    Mon Aug 24 20:37:05 2009 (4A92CFC1)
fffff880`05000000 fffff880`05018000   rspndr   rspndr.sys   Tue Jul 14 03:08:50 2009 (4A5BCC92)
fffff880`0505c000 fffff880`0509f000   ks       ks.sys       Tue Jul 14 03:00:31 2009 (4A5BCA9F)
fffff880`0509f000 fffff880`050b1000   umbus    umbus.sys    Tue Jul 14 03:06:56 2009 (4A5BCC20)
fffff880`050b1000 fffff880`0510b000   usbhub   usbhub.sys   Tue Jul 14 03:07:09 2009 (4A5BCC2D)
fffff880`0510b000 fffff880`05120000   NDProxy  NDProxy.SYS  Tue Jul 14 03:10:05 2009 (4A5BCCDD)
fffff880`05120000 fffff880`05143000   AtiHdmi  AtiHdmi.sys  Thu May 06 12:20:39 2010 (4BE289E7)
fffff880`05143000 fffff880`05180000   portcls  portcls.sys  Tue Jul 14 03:06:27 2009 (4A5BCC03)
fffff880`05180000 fffff880`051a2000   drmk     drmk.sys     Tue Jul 14 04:01:25 2009 (4A5BD8E5)
fffff880`051a2000 fffff880`051a7200   ksthunk  ksthunk.sys  Tue Jul 14 03:00:19 2009 (4A5BCA93)
fffff880`051a8000 fffff880`051fb000   nwifi    nwifi.sys    Tue Jul 14 03:07:23 2009 (4A5BCC3B)
fffff880`05600000 fffff880`0563f000   Rt64win7 Rt64win7.sys Thu Aug 20 19:05:06 2009 (4A8D7432)
fffff880`0563f000 fffff880`0565d000   i8042prt i8042prt.sys Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`0565e000 fffff880`05d0b000   NETw5s64 NETw5s64.sys Tue Sep 15 22:40:39 2009 (4AAFEDB7)
fffff880`05d0b000 fffff880`05d18000   vwifibus vwifibus.sys Tue Jul 14 03:07:21 2009 (4A5BCC39)
fffff880`05d18000 fffff880`05d31000   risdpe64 risdpe64.sys Wed Jul 01 12:31:57 2009 (4A4B2D0D)
fffff880`05d31000 fffff880`05d4a000   rimspe64 rimspe64.sys Thu Jul 02 02:54:49 2009 (4A4BF749)
fffff880`05d4a000 fffff880`05da0000   rixdpe64 rixdpe64.sys Sat Jul 04 13:27:00 2009 (4A4F2E74)
fffff880`05da0000 fffff880`05dde000   1394ohci 1394ohci.sys Tue Jul 14 03:07:12 2009 (4A5BCC30)
fffff880`05dde000 fffff880`05ded000   kbdclass kbdclass.sys Tue Jul 14 02:19:50 2009 (4A5BC116)
fffff880`05ded000 fffff880`05deef00   USBD     USBD.SYS     Tue Jul 14 03:06:23 2009 (4A5BCBFF)
fffff880`05def000 fffff880`05dfe000   mouclass mouclass.sys Tue Jul 14 02:19:50 2009 (4A5BC116)
fffff880`05dfe000 fffff880`05dff480   swenum   swenum.sys   Tue Jul 14 03:00:18 2009 (4A5BCA92)
fffff880`06200000 fffff880`06269000   srv2     srv2.sys     Tue Jul 14 02:25:02 2009 (4A5BC24E)
fffff880`062cf000 fffff880`06375000   peauth   peauth.sys   Tue Jul 14 04:01:19 2009 (4A5BD8DF)
fffff880`06375000 fffff880`06380000   secdrv   secdrv.SYS   Wed Sep 13 16:18:38 2006 (4508052E)
fffff880`06380000 fffff880`063ad000   srvnet   srvnet.sys   Tue Jul 14 02:24:58 2009 (4A5BC24A)
fffff880`063ad000 fffff880`063bf000   tcpipreg tcpipreg.sys Tue Jul 14 03:09:49 2009 (4A5BCCCD)
fffff880`07075000 fffff880`0710d000   srv      srv.sys      Tue Jul 14 02:25:11 2009 (4A5BC257)
fffff880`0710d000 fffff880`07116000   BCM42RLY BCM42RLY.sys Wed Jul 08 03:34:55 2009 (4A53E9AF)
fffff880`08000000 fffff880`08023000   luafv    luafv.sys    Tue Jul 14 02:26:13 2009 (4A5BC295)
fffff880`08023000 fffff880`08044000   WudfPf   WudfPf.sys   Tue Jul 14 03:05:37 2009 (4A5BCBD1)
fffff880`08044000 fffff880`08059000   lltdio   lltdio.sys   Tue Jul 14 03:08:50 2009 (4A5BCC92)
fffff880`08059000 fffff880`080d4000   stwrt64  stwrt64.sys  Mon Jun 29 20:52:05 2009 (4A48FF45)
fffff880`080d4000 fffff880`080e0000   Dxapi    Dxapi.sys    Tue Jul 14 02:38:28 2009 (4A5BC574)
fffff880`080e0000 fffff880`080fd000   usbccgp  usbccgp.sys  Tue Jul 14 03:06:45 2009 (4A5BCC15)
fffff880`080fd000 fffff880`0812a100   usbvideo usbvideo.sys Tue Jul 14 03:07:00 2009 (4A5BCC24)
fffff880`0812b000 fffff880`081552a0   CtClsFlt CtClsFlt.sys Mon Jun 15 08:06:41 2009 (4A35D6E1)
fffff880`08156000 fffff880`08164000   hidusb   hidusb.sys   Tue Jul 14 03:06:22 2009 (4A5BCBFE)
fffff880`08164000 fffff880`0817d000   HIDCLASS HIDCLASS.SYS Tue Jul 14 03:06:21 2009 (4A5BCBFD)
fffff880`0817d000 fffff880`08185080   HIDPARSE HIDPARSE.SYS Tue Jul 14 03:06:17 2009 (4A5BCBF9)
fffff880`08194000 fffff880`081a2000   crashdmp crashdmp.sys Tue Jul 14 03:01:01 2009 (4A5BCABD)
fffff880`081a2000 fffff880`081ae000   dump_dumpata dump_dumpata.sys Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`081ae000 fffff880`081b9000   dump_msahci dump_msahci.sys Tue Jul 14 03:01:01 2009 (4A5BCABD)
fffff880`081b9000 fffff880`081cc000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 02:21:51 2009 (4A5BC18F)
fffff880`081cc000 fffff880`081d9000   mouhid   mouhid.sys   Tue Jul 14 03:00:20 2009 (4A5BCA94)
fffff880`081d9000 fffff880`081e7000   monitor  monitor.sys  Tue Jul 14 02:38:52 2009 (4A5BC58C)
fffff880`081e7000 fffff880`081fa000   ndisuio  ndisuio.sys  Tue Jul 14 03:09:25 2009 (4A5BCCB5)
fffff880`09e7b000 fffff880`09e89000   kbdhid   kbdhid.sys   Tue Jul 14 03:00:20 2009 (4A5BCA94)
fffff880`09f47000 fffff880`09f73000   rfcomm   rfcomm.sys   Tue Jul 14 03:06:56 2009 (4A5BCC20)
fffff960`00030000 fffff960`0033f000   win32k   win32k.sys   unavailable (00000000)
fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`00780000 fffff960`007a7000   cdd      cdd.dll      unavailable (00000000)

Unloaded modules:
fffff880`07116000 fffff880`07120000   vwifimp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07120000 fffff880`07127000   WinRing0x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07198000 fffff880`071a6000   kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a168000 fffff880`0a16c000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09f73000 fffff880`09f83000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09ebb000 fffff880`09f47000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`071a6000 fffff880`071be000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09f83000 fffff880`09fa3000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a0d6000 fffff880`0a15c000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`09e00000 fffff880`09e7b000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a15c000 fffff880`0a168000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`08186000 fffff880`08194000   kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07127000 fffff880`07198000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`017de000 fffff880`017ec000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`017ec000 fffff880`017f8000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015e1000 fffff880`015ec000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015ec000 fffff880`015ff000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

shaysharon · Oct 13, 2010

Thank You!

I will update these drivers too and will report back

shaysharon · Oct 14, 2010

Update:

As for most of the drivers that were mentioned - I didn't find newer versions, but I reinstalled some of them

Two of the drivers that I did manage to find were Realtek (through optional Windows update) and the Bluetooth driver (through Dell).

Before updating these two, I have experienced 3 crashes - 2 were related to hidclass.sys, and both occurred right after switching the Wi-Fi off. I believe that the Bluetooth driver is related to the WiFi on/off toggle, and while updating the bluetooth driver I saw that the updated driver included a HID component driver.

As for the first crash - USBHUB.SYS - I believe it had something to do with a faulty mouse.

So now I don't use this mouse anymore, and I hope that the WiFi/Bluetooth updated drivers will do the trick

I re-enabled Verifier, and I'm waiting to see if I will have another crash

Thank you for your help, I will update soon

Dell Studio 1558 - Random reboots

shaysharon

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Jonathan_King

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