Solved Device Manager - Other Devices USB Controller driver not installed

[Rockydog1947]

I have a 64 GB USB flash drive that is not recognized on the USB 3.0 ports but is on the USB 2.0. I have 2 USB 3.0 external drives that work fine on those ports. When it is plugged in the light flashes but doesn't install the drivers.

Wondering if the thread title might be the problem?

Thanks, Ken

 

[ICIT2LOL]

Hello Rocky I am assuming you have done the drivers for those ports but if not download them again

http://www.asrock.com/mb/Intel/Z77 OC Formula/?cat=Download&os=Win764

 

[Rockydog1947]

I had just installed the usb 3.0 drivers but did not correct the driver problem for the "Other Device". Not sure what is required. I let windows do a search for it but doesn't find anything.

 

[ICIT2LOL]

Sorry late reply Rocky - night duty. Mate I personally get the drivers from the manufacturer that is why I linked to the Asrock site as I find the Windows check unreliable.

Now I see there are two USB driver downloads of different brands. I don't know which one it would be but it should tell you in the Device Manager or try Speccy it will.
Speccy - Download download from piriform.

 

[maxie]

Hi there ... Do you have Xfast USB Utility Installed ... Also 3TB Unlocker Utility Installed ?

 

[Rockydog1947]

Thanks for the replies guys. In device manager under Universal Serial Bus controllers everything appears to be ok - shows 2 host intel host controllers 1E2D and 1E26 with the Intel USB 3.0 eXtensible Host Controller and Intel USB 3.0 Host Controller.

However under the heading Other It shows Universal Serial Bus (USB) Controller and Video Controller with yellow explanation marks. I figured the Video Controller may be related to the onboard video however that is disabled in bios. But the usb controller I try to update driver and it says can't find driver software for the device.

I've just unistalled the two items and see if there is a problem.

Thanks ICit2lol, I did already update the drivers hoping to correct the two items listed under "Other".

Thanks Maxie for the heads up on the two utilities, I'm sure they will make a huge difference as I transfer a lot of large files. I have to go back and check out all the features of this motherboard and see if I'm missing out on something else that might be important. It was such a treat installing this board. Installed all the components, fired it up, upgraded the bios from within the bios, with a click of the mouse I selected a 4.2 GHz overclock saved, exited into windows and have never had to go back in.

Thanks for all the help.

 

[maxie]

Hi there ... Looks like a missing Device ... Please let us know if it has come back when you Rebooted ... Which i expect it will do ... Looking at your Motherboard i did not see any chipset Drivers ... Though they could be included with IRST Driver and Utility

 

[Rockydog1947]

Yeah, it came back Maxie after an overnight shutdown. All drivers are installed correctly. Did a google search and other people have had the same thing happen. Shows up for no reason under "Other". I'm going to install a new power supply and double check all usb connections on the motherboard. Initially there were no unknown devices so don't know where it came from. Will also check with Asrock if I don't find anything.

 

[maxie]

Weird to say the least Rocky ... Checking with Asrock seems like a good idea .. Please keep us posted with any further developments .. Would be interested to see the out come

 

[ICIT2LOL]

As Max said mate a good idea but given my experience with those board manufacturers sometimes an exercise in tedium and frustratingly long waits. Hey but at least something has gone right eh?

I think the new PSU is a real good idea myself often overlooked as a fault, and I am guilty of it myself you always go looking for things that are more complicated than they sometimes are.

 

[Rockydog1947]

Great news. Within a couple hours ASrock tech got back to me with the solution. Apparently there are 2 controllers on this board, an Eltron and an Intel. Being an Intel based board I had installed only the Intel Controller. Installing the Eltron Controller solved the problem.

Ken

 

[maxie]

That is great news Rocky ... I did know about the two USB controllers ... They can be seen clearly on the Motherboard site ... Thanks for posting back your solution

 

[Rockydog1947]

Ok, so since I had missed the other usb controller, I went back to the motherboard specs to see if I had missed something else. The "Other" VGA controller that wasn't installed was the on board graphics Intel 4000. I didn't install it because I had selected PCIe graphics as I was using dual EVGA 560 TI Video cards. Well, this board utilizes both controllers and is controlled with a program called Lucid Virtu MVP.

The Lucid program turns out to not work as well as it claims so I removed it. But my initial problems were resolved so I am happy.

 

[maxie]

Well done Rocky ... Now every thing is working perfectly I think you can mark this thread as solved now

 

[Rockydog1947]

Last observation. I did a Macrium image backup of my operating system drive to a seagate usb 3.0 external drive at a sustained speed of 1.2 Gb/s. I'm happy now .

 

[ICIT2LOL]

Great news. Within a couple hours ASrock tech got back to me with the solution. Apparently there are 2 controllers on this board, an Eltron and an Intel. Being an Intel based board I had installed only the Intel Controller. Installing the Eltron Controller solved the problem.

Ken

Hum that was good show for them Ken I mentioned those in post #2 and 4 I should have been a bit more explicit in saying download both and you would have got the right one

 

[maxie]

Great news. Within a couple hours ASrock tech got back to me with the solution. Apparently there are 2 controllers on this board, an Eltron and an Intel. Being an Intel based board I had installed only the Intel Controller. Installing the Eltron Controller solved the problem.

Ken

Hum that was good show for them Ken I mentioned those in post #2 and 4 I should have been a bit more explicit in saying download both and you would have got the right one

Yes excellent detection n your part ICit2lol .. I would Rep you but seems i have to spread it around

 

[ICIT2LOL]

Great news. Within a couple hours ASrock tech got back to me with the solution. Apparently there are 2 controllers on this board, an Eltron and an Intel. Being an Intel based board I had installed only the Intel Controller. Installing the Eltron Controller solved the problem.

Ken

Hum that was good show for them Ken I mentioned those in post #2 and 4 I should have been a bit more explicit in saying download both and you would have got the right one

Yes excellent detection n your part ICit2lol .. I would Rep you but seems i have to spread it around

No probs Max I am just pleased wit the thanks to be honest rep is just a by the by thing to me - however what does annoy the heck out of me are those who ask for it - there is no need for it in my mind smacks of narcissism.