Don't have internet access in my laptop...

TheSeeker

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<Don't have internet access in my laptop when I tried connecting to my cousin's DSL internet connection.>

Hi guys!

My cousin has a desktop with a dsl internet connection while I don't so one time I tried inserting the internet cable in my laptop's port hoping that I would be able to connect to the web and get some updates on my anti-virus program. But to my dismay, I was not able to secure a connection thus failed to update.

I talked to a friend of mine regarding this problem and he told me that it has something to do with REFERENCE Number. He did not explain it to me so I'm hoping that you could help me with this.

What should I do to have internet connection using my cousin's DSL?

Thanks!
 

My Computer My Computer

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Windows 7 Utimate x64Intel Dual Core2 GbIntel
Computer Manufacturer/Model Number
Intel
OS
Windows 7 Utimate x64
CPU
Intel Dual Core
Motherboard
Intel
Memory
2 Gb
Graphics Card(s)
Intel
Welcome to Seven Forums,

Start off with Power cycle:
Turn off your computer and unplug the modem. Turning your modem off may not be enough to get it to restart itself, so always unplug its power source. Leave your modem off for 1 minute, then plug it back in and turn on your computer.

Do an ipconfig /all from your computer, compare the output of yours and your cousin's.
Click on Start => in search box type cmd press enter. From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results onto your Post.

You may also try these commands from your computer. Click on Start, type cmd, from the command prompt type:
ipconfig /release then press enter
ipconfig /renew then press enter
 
Last edited:

My Computer My Computer

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Win7 & Win8 64bitIntel i5
Computer Manufacturer/Model Number
Lenovo Desktop/Samsung Laptop
OS
Win7 & Win8 64bit
CPU
Intel i5
Internet Speed
Charter-20 Mbps
Antivirus
Avast
Browser
FF, IE9 and Chrome
Hi TheSeeker welcome to SevenForums.

Did you install the modem driver for your cousins device? If not, and he no longer has the disk/install utility, what is the make and model? we may be able to find the driver for you.
 

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Windows 10 Pro x64Intel Core i5 7400 @ 3.00GHz8GB 2133Mhz DDR4 (OEM supplied)Gygabyte Windforce GTX 1050Ti (Factory Overcl...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Medion Erazer (note to self: insert model number) - with custom additions
OS
Windows 10 Pro x64
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Intel Core i5 7400 @ 3.00GHz
Motherboard
OEM supllied with PC
Memory
8GB 2133Mhz DDR4 (OEM supplied)
Graphics Card(s)
Gygabyte Windforce GTX 1050Ti (Factory Overclocked)
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Realtek
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Defender
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Firefox
Thanks guys!

Sorry for this late reply. I have been busy these past days and have just checked your replies.

2xg thanks. I still have to try that one of this days. Haven't been to my cousin's house lately. I'll just post the result.

severedsolo, thanks also. i'm using a laptop and it was I who installed all the drivers for it. I believe I have installed it correctly. It's just that I was thinking that maybe I can use my cousin's DSL (unplug it from her pc and plug it into my laptop's port) though everytime I try it, I just can't get an internet connection. Do I still need to reinstall the driver of the built-in modem in my laptop?

Again, thanks guys!
 

My Computer My Computer

At a glance

Windows 7 Utimate x64Intel Dual Core2 GbIntel
Computer Manufacturer/Model Number
Intel
OS
Windows 7 Utimate x64
CPU
Intel Dual Core
Motherboard
Intel
Memory
2 Gb
Graphics Card(s)
Intel

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i5 7400 @ 3.00GHz8GB 2133Mhz DDR4 (OEM supplied)Gygabyte Windforce GTX 1050Ti (Factory Overcl...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Medion Erazer (note to self: insert model number) - with custom additions
OS
Windows 10 Pro x64
CPU
Intel Core i5 7400 @ 3.00GHz
Motherboard
OEM supllied with PC
Memory
8GB 2133Mhz DDR4 (OEM supplied)
Graphics Card(s)
Gygabyte Windforce GTX 1050Ti (Factory Overclocked)
Sound Card
Realtek
Monitor(s) Displays
Acer Al1980 + HKC
Screen Resolution
1360*768(HKC) / 1280*1024(Acer)
Hard Drives
1TB Toshiba
1TB WD Caviar Green
120GB Samsung Evo 840
PSU
OEM supplied (no power rating on case)
Case
OEM Supplied
Cooling
Stock
Keyboard
Logitech Wireless
Mouse
Logitect Wireless
Internet Speed
40Mb/s Down 10Mb/s Up
Antivirus
Defender
Browser
Firefox
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