DVD Drive doesnt read disks

[aDuck]

I "upgraded" from Windows XP last week, and ever since i installed it, my cd/dvd drive refuses to read any disks. I have tried at leas 5 different disks (2 DVDs, 3 CDs), and none of them work. All I hear is the drive spinning the disk (doesnt sound like it normally does) for about 10 minutes. It determines what disk it is, but fails to launch any programs off it.

I used this same drive last week when I had XP, and it worked fine. The drive only started having issues when i tried to install Windows 7, when the install screen had an error message telling me that I needed to install drivers... but thats another story (I ended up getting lucky and the CD worked for some reason).

I have not changed any connections in my computer for about 4 months, and that was to install my graphics card.

Any help would be greatly appreciated.

Happy Good Friday from Australia

EDIT:
CPU Intel Core 2 Duo 6400+ Motherboard Asus P5Q SE Memory 5 GB RAM

Graphics Card(s) Elitegroup NVIDIA 9600 GT 1GB
Monitor(s) Displays Benq FP91G+
Screen Resolution 1280x1024

Hard Drives 2x500GB WD SATA
1x320GB not-a-clue-brand SATA

PSU400W

SUMMARY:
Latest firmware
CS or Master, still the same problem
Drive works in XP (duel booted)
When application from DVD tries to launch, error message "<DVD Drive> is not a valid Win32 application"
Takes about half an hour to read disk
Deleated and let windows re-install the drivers.

Concluded that it is a compatibility problem with the drive and windows 7. Buying a new drive.

 

[CommonTater]

I "upgraded" from Windows XP last week, and ever since i installed it, my cd/dvd drive refuses to read any disks. I have tried at leas 5 different disks (2 DVDs, 3 CDs), and none of them work. All I hear is the drive spinning the disk (doesnt sound like it normally does) for about 10 minutes. It determines what disk it is, but fails to launch any programs off it.

If you click on the programs will it run them?

If so, it's likely the "Shell Hardware Detection" service and/or the Autoplay features need looking into. SHD should be on Automatic and running. Autoplay depends on the content but it should pick up the autoplay.inf file for that....

Personally I hate Autoplay... If I put a disk in a drive or plug in a thumb drive I expect it to sit there and wait till I'm ready to use it... But that's just personal preference.

I'm attaching a small program to scan and read file systems (including CD and DVD data disks)... Run this on a trusted disk in your DVD drive and see if it gives you any errors...

 

[whest]

I "upgraded" from Windows XP last week, and ever since i installed it, my cd/dvd drive refuses to read any disks. I have tried at leas 5 different disks (2 DVDs, 3 CDs), and none of them work. All I hear is the drive spinning the disk (doesnt sound like it normally does) for about 10 minutes. It determines what disk it is, but fails to launch any programs off it.

I used this same drive last week when I had XP, and it worked fine. The drive only started having issues when i tried to install Windows 7, when the install screen had an error message telling me that I needed to install drivers... but thats another story (I ended up getting lucky and the CD worked for some reason).

I have not changed any connections in my computer for about 4 months, and that was to install my graphics card.

Any help would be greatly appreciated.


Happy Good Friday from Australia

EDIT:
CPU Intel Core 2 Duo 6400+ Motherboard Asus P5Q SE Memory 5 GB RAM

Graphics Card(s) Elitegroup NVIDIA 9600 GT 1GB
Monitor(s) Displays Benq FP91G+
Screen Resolution 1280x1024

Hard Drives 2x500GB WD SATA
1x320GB not-a-clue-brand SATA

PSU400W

You should update your chipset drivers, and if you have AHCI enabled in the bios, also install the intel matrix storage manager if the chipset drivers alone dont fix it.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=18494&lang=eng

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3061&DwnldID=17882&lang=eng

Thanks I m from australia also - you have a good one to .

 

[CommonTater]

[You should update your chipset drivers, and if you have AHCI enabled in the bios, also install the intel matrix storage manager if the chipset drivers alone dont fix it.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=18494&lang=eng

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3061&DwnldID=17882&lang=eng

Thanks I m from australia also - you have a good one to .

I agree, that is one possibility... but lets see if it works at all first.

I generally prefer to change a setting or two before I start messing with drivers... If the hard disk is working normally those drivers may impact it...

 

[aDuck]

The Matrix Storage Manager was installed right, however the INF update utility one gave me an error saying my computer didnt meet the requirements. Didnt get any positive outcomes, but it didnt ruin my computer, so yeah. Back to square one.

The File system scanner is still trying to read the CD or DVD, which comes back to the heart of the problem. My computer takes ages just to read disks, and i cant open any files on them.

Scanner just gave me an error:

E:\\Setup.exe
0000045D : The request could not be performed because of an I/O device error.

In my device manager, i have no errors, so i am still quite purplexed...

 

[MadMaxData]

Unfortunately, you have ALL your hardware listed except your DVD drive. Is it SATA or does it use the IDE ribbon cable? I always start troubleshooting at ground zero. Try unplugging any data cables, and inspect for contaminates. Plug it back in, and boot. I've even had to pinch the round female connectors together in the 4 prong power supply cable before. You may want to try these simple things first. More often than not, problems with IDE DVD drives is with the ribbon cable.

 

[aDuck]

Unfortunately, you have ALL your hardware listed except your DVD drive. Is it SATA or does it use the IDE ribbon cable? I always start troubleshooting at ground zero. Try unplugging any data cables, and inspect for contaminates. Plug it back in, and boot. I've even had to pinch the round female connectors together in the 4 prong power supply cable before. You may want to try these simple things first. More often than not, problems with IDE DVD drives is with the ribbon cable.

The thing is, the drive was fine until i installed windows 7. It is the Pioneer DVR-111D, and uses the IDE cable. Ill fiddle around with it, but considering it only started stuffing up after the OS change, I dont think i'm expecting too much.

 

[whest]

Check for a firmware upgrade FOR THE DVD/CD Rom or post backs its details and I will find the software.

 

[whest]

i see it there now

 

[whest]

Pioneer USA - DVR-111D - Internal DVD/CD Writer

You might need to install it in compatibity mode if it wont install normally to get around it being written for a previous OS -see if it installs if not try installing it in vista compatibility firstly:

To install a driver, program OR FIRMWARE in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.

Dont forget to reboot the pc after install.

 

[MadMaxData]

The thing is, the drive was fine until i installed windows 7. It is the Pioneer DVR-111D, and uses the IDE cable. Ill fiddle around with it, but considering it only started stuffing up after the OS change, I dont think i'm expecting too much.

I have the exact same DVD drive in my test rig, and I didn't have to do squat with the firmware when installing Windows 7 Ultimate x64. Wiggle the ribbon cable around at it's seating point in the drive while it's plugged in, with the power off, before you go fooling around with firmware. It could be a coincidence that it began to act like this after installing Windows. It's not uncommon. While your at it, wiggle it around at the motherboard header too.

Better yet, try a different ribbon cable if wiggling it around doesn't work. This sounds like a bad cable.

 

[whest]

All the dvd drives I ve fixed have been software related - Im not saying your wrong madmax - but its a reasonably new drive and he hasnt touched under the bonnet.

 

[MadMaxData]

And since it's a new drive [which model I also own] I'm almost certain it won't be a firmware issue. I guess we'll find out shortly though. I'm not ruling anything out at this point in the game.

 

[aDuck]

Checked, and i have the latest version. I was issued with the latest version, and they havent updated for 5 years or so.

By the way, this DVD drive i have had is about 5 years old... havent updated it since i made my pc

 

[aDuck]

Just tried to wiggle the IDE cables with no success. CD/DVD still taking ages to read, and cant open files. Could this be a problem with the lens in the optical drive?

 

[whest]

Have you any 3rd party dvd software installed - this can cause problems - if you have it may need updating or uninstalling to see if it makes any difference.

I thought it was newer drive than that, as i looked at the specs, and it supported dual layer burning and dvd ram - sorry I guess i was wrong.

 

[smarteyeball]

By the way, this DVD drive i have had is about 5 years old... havent updated it since i made my pc

I was about to say - the 111D is far from a new model


To eliminate Windows / drivers being an issue, does the drive have any problems reading a bootable disc?

ie Try booting from the 7 installation disc , or any other disc that is bootable - such as an XP installation disc, linux live CD, memtest etc

If you have trouble reading outside of Windows, then the drive itself may either be failing, or the lens is dirty etc

The installation of Seven may just be a coincidence.

 

[whest]

Have you tried uninstalling the dvd drive in device manager, and rebooting - then windows redetects it, and reinstalls the driver?

Articles and fixes below maybe of help.

Your CD or DVD drive cannot read or write media

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/smarte...314060 p 1&errurl=/default.aspx/kb/314060?p=1

 

[whest]

Just tried to wiggle the IDE cables with no success. CD/DVD still taking ages to read, and cant open files. Could this be a problem with the lens in the optical drive?

With the lens you can get a cd /dvd lens cleaner - it has small brushes on a cd which when rotated will remove dust from the lense - so you just put it in and let it do its work. Be careful as it may not be related to a dirty lense - up to you!

 

[MadMaxData]

To eliminate Windows / drivers being an issue, does the drive have any problems reading a bootable disc?

ie Try booting from the 7 installation disc , or any other disc that is bootable - such as an XP installation disc, linux live CD, memtest etc

If you have trouble reading outside of Windows, then the drive itself may either be failing, or the lens is dirty etc

The installation of Seven may just be a coincidence.

Good suggestion.

Have you tried uninstalling the dvd drive in device manager, and rebooting - then windows redetects it, and reinstalls the driver?

Another good suggestion.