Solved Emails lost in Firefox inbox

Bert01

New member
Local time
4:23 AM
Messages
35
Someone please help. My inbox emails have suddenly disappeared from Firefox inbox. I don't know what I may have done, if anything other than to update Firefox to cause it, but would like them back if at all possible. Thanks.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
I don't know what I may have done, if anything other than to update Firefox to cause it.

Well you should restore your backed up profile. If you don't have a profile backup but have system restore enabled you can try getting your old profile back by navigating to:

%Userprofile%\AppData\Roaming\Mozilla\

Copy and paste the above into Explorer's address bar or the Start> Run dialog box and press enter.

Make sure that Firefox is not running.

In the window that opens right click on the folder named Firefox and then choose "Properties" > "Previous Versions" then restore any version that was created on a date before you updated Firefox.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Hi, @Bert01 (and @Callender):

I know this might sound pretty dumb on my part, but....

Firefox is a web browser, not an email client.
As such, I'm confused when you mention a "Firefox inbox".:(

Can you please tell us:

Perhaps you are referring to Thunderbird, the free, open-source email client from Mozilla (the same folks who are responsible for Firefox)?

Or perhaps you are referring to ISP or webmail (such as gmail or yahoo mail or similar) messages that you are viewing through Firefox on the web?

Thanks,
MM
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Studio XPS 8500
OS
OEM Windows 7 Ult (x64) SP1
CPU
Intel Core-i7 3770 @ 3.4 GHz
Motherboard
"Dell" branded
Memory
16 GB DDR3 SDRAM @ 1333 MHz
Graphics Card(s)
NVidia GeForce GT620 1 GB
Sound Card
THX TruStudio PC
Monitor(s) Displays
Dell U2410 Full HD
Hard Drives
2.0 TB SATA2 @ 7200 RPM
PSU
350W
Keyboard
MS 4000 Ergon - Wired
Mouse
Logitech Anywhere MX
Internet Speed
Cable HSI w/Turbo (router)
Antivirus
KIS-MBAM Premium-MBAE Premium
Browser
Fx (current version); IE
Other Info
And a Win7/64 Pro laptop; And a Win10/64 Pro desktop.
Hi, @Bert01 (and @Callender):

I know this might sound pretty dumb on my part, but....

Firefox is a web browser, not an email client.
As such, I'm confused when you mention a "Firefox inbox".:(

Can you please tell us:

Perhaps you are referring to Thunderbird, the free, open-source email client from Mozilla (the same folks who are responsible for Firefox)?

Or perhaps you are referring to ISP or webmail (such as gmail or yahoo mail or similar) messages that you are viewing through Firefox on the web?

Thanks,
MM

That or Seamonkey, the version that combines web browsing and email client in one shot...
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Assembled Desktop PC
OS
Microsoft Windows 7 Home Premium SP1 64-bit Build 7600
CPU
AMD Athlon 64 X2 5200+ Dual Core CPU @ 2.7 Ghz (Brisbane)
Motherboard
PCChips A13G+ v3.0
Memory
2x2 GB DDR2 PC-5300 (667 Mhz) Kingston ValueRAM
Graphics Card(s)
XFX ATI Radeon HD 4350 GPU (512 MB + 512 MB HM)
Sound Card
Realtek High Definition Audio Driver ALC660 @ MCP61S
Monitor(s) Displays
HP S2031 20" LED HD Widescreen Display Monitor
Screen Resolution
1600 x 900 px
Hard Drives
Maxtor Diamond Max 10 (160 GB, 7200 RPM, SATA-II Hard Disk)
Western Digital Scorpion Blue (250 GB, 5400 RPM, SATA-II External Hard Disk - Personal Data)
Toshiba MQ01ABD050 (500 GB, 5400 RPM, SATA-II External Hard Disk - Software & ISOs)
PSU
Pixxo Transformer 850W 80+ Certification PSU
Case
Compaq 5BW353 Case
Cooling
Many solutions, see other info...
Keyboard
Green Leaf (Mitzu) Standard Keyboard
Mouse
Microsoft USB Lasser Pointing Device
Internet Speed
10 MB
Antivirus
Avast Antivirus Free
Browser
Firefox, Chrome, Internet Explorer
Other Info
Windows Experience Index Result: 3.8 of 7.9.

Cooling solutions:
- AVC @ 2000/5000 RPM Copper Heatpipes (For Athlon 64 X2 6000+ CPU used in an Athlon 64 X2 5200+)
- Rear Fan 80 mm @ 2700 RPM for heat extraction
- Manhatan Chipset Cooler @ 4700/7200 RPM (For nVidia Chipset in MoBo)
- Foxconn @ 2500 RPM (Old Pentium III heatsink fan) in XFX ATI Radeon HD 4350

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Hi, @Bert01 (and @Callender):

I know this might sound pretty dumb on my part, but....

Firefox is a web browser, not an email client.
As such, I'm confused when you mention a "Firefox inbox".:(

Can you please tell us:

Perhaps you are referring to Thunderbird, the free, open-source email client from Mozilla (the same folks who are responsible for Firefox)?

Or perhaps you are referring to ISP or webmail (such as gmail or yahoo mail or similar) messages that you are viewing through Firefox on the web?

Thanks,
MM
-------------------------------------

MM, Thanks for your response...I hope my answer will not be dumber than you
may think yours was but I'll give it a try...The reason I mention Firefox
inbox is because I also have an IE inbox which does show the emails OK but I
want to change to Firefox instead...I'm sorry to say I just thought Firefox
was the problem because the emails were shown in the inbox before but
disappeared for some reason.... Gmail works on another site though with no
problem... Hope I gave the explanations you asked about. I use Hotmail in IE
and I think it is Gmail in Firefox. Thanks again MM.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
-----------------

I think it's Gmail, but could be https://inbox.google.com/ for all I know... Sorry I'm not to bright on computers...

Try clicking the link then sign into Gmail. If it works - bookmark the link.
-----------------------
I clicked into it and then got an "Inbox Gmail" notice but here was nowhere shown to sign in, and then a blue site came up with the following:
"Oops, your browser is not yet supported. Inbox works best on Chrome, Firefox, or Safari. More browsers coming soon." I'm already on firefox with my inbox empty each time it comes up. Thanks.
Download Google ChromeDownload FirefoxDownload Safari
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
Okay - clicking that link should work. It might be time to backup your Firefox bookmarks and extensions then perform a full removal and fresh install of Firefox.

Before you do that:

Type the following into Firefox address bar then press Enter:

about:support

In the window that opens choose "Copy text to clipboard" and paste the results here.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Okay - clicking that link should work. It might be time to backup your Firefox bookmarks and extensions then perform a full removal and fresh install of Firefox.

Before you do that:

Type the following into Firefox address bar then press Enter:

about:support

In the window that opens choose "Copy text to clipboard" and paste the results here.
----------------------

Application Basics

Name FirefoxVersion 21.0User Agent Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory
Extensions

Name Version Enabled ID Microsoft .NET Framework Assistant0.0.0false{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences

Name Value browser.cache.disk.capacity358400browser.cache.disk.filesystem_reported1browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.cache.frecency_experiment4browser.places.smartBookmarksVersion7browser.sessionstore.upgradeBackup.latestBuildID20151216175450browser.startup.homepagehttps://outlook.live.com/owa/?path=/mail/inboxbrowser.startup.homepage_override.buildID20130511120803browser.startup.homepage_override.mstone21.0dom.apps.reset-permissionstruedom.mozApps.usedtruedom.w3c_touch_events.exposefalseextensions.lastAppVersion21.0gfx.blacklist.direct2d3gfx.blacklist.layers.direct3d93gfx.blacklist.suggested-driver-version6.1400.1000.5218gfx.blacklist.webgl.angle3gfx.crash-guard.d3d11layers.appVersion43.0.1gfx.crash-guard.d3d11layers.deviceID0x2572gfx.crash-guard.d3d11layers.driverVersion6.14.10.4396gfx.crash-guard.d3d11layers.feature-d2dfalsegfx.crash-guard.d3d11layers.feature-d3d11truegfx.crash-guard.status.d3d11layers2media.gmp-gmpopenh264.abix86-msvcmedia.gmp-gmpopenh264.lastUpdate1467849727media.gmp-gmpopenh264.version1.5.3media.gmp-manager.buildID20151216175450media.gmp-manager.lastCheck1467849306media.hardware-video-decoding.failedtruenetwork.cookie.prefsMigratedtruenetwork.predictor.cleaned-uptrueplaces.database.lastMaintenance1467985085places.history.expiration.transient_current_max_pages53635plugin.disable_full_page_plugin_for_typesapplication/pdfplugin.importedStatetrueprivacy.sanitize.migrateFx3Prefstrue
user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics

Adapter DescriptionIntel(R) 82865G Graphics ControllerAdapter Driversialmrnt5Adapter RAMUnknownDevice ID0x2572Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.DirectWrite Enabledfalse (0.0.0.0)Driver Date9-20-2005Driver Version6.14.10.4396GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.Vendor ID0x8086WebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.AzureCanvasBackendskiaAzureContentBackendnoneAzureFallbackCanvasBackendcairo
JavaScript

Incremental GC true
Accessibility

Activated falsePrevent Accessibility 0
Library Versions

Expected minimum versionVersion in useNSPR4.9.64.9.6NSS3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSMIME3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSSSL3.14.3.0 Basic ECC3.14.3.0 Basic ECCNSSUTIL3.14.3.03.14.3.0
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
Someone please help. My inbox emails have suddenly disappeared from Firefox inbox. I don't know what I may have done, if anything other than to update Firefox to cause it, but would like them back if at all possible. Thanks.

You didn;t update Firefox. You've got Firefox 21.0 and it need updating.

Application Basics

Name FirefoxVersion 21.0User Agent Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101

Latest Firefox Released for Windows
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Will be busy for a few hours so if you need any help just ask and hopefully another member will advise.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Will be busy for a few hours so if you need any help just ask and hopefully another member will advise.
--------
I have to leave too. I'll be back in the A.M. Thanks for all your help so far.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
Upgrading firefox from v21 to v47 is a huge leap and it probably will not work if you auto-update it.

Suggest:

Install this extension in your current version of firefox:

FEBE Firefox Extension

You will need the version shown on the page like this:

Code:
Version history (FEBE 7.x):

June 2, 2013: Version 7.3.0.1 (1,227 kb) [B]Install[/B]  Download
Scheduled backups now have a +/- 90 second tolerance to allow for network/PC clock mis-synchronization
FEBE Results page now uploads to Box.net correctly tagged as "other"
[B]For Fx 14.0.* - 24.0a1[/B]

Click on the link where it says "install" and save the .xpi file somewhere handy.

FEBE Firefox Extension.jpg

Then use Firefox Addons manager to install addon "from file" and browse to your downloaded .xpi file and open it.

Add-ons Manager.jpg

Once installed set FEBE options like this:

FEBE Options1.jpg

FEBE Options2.jpg

Once options are set go to the "Where to backup" tab and choose a save location away from your Appdata folder/ Firefox Profile Folder or Firefox in Program files x86. Basically somewhere like a new folder on your desktop should be okay.

When ready choose "Perform backup now" from FEBE drop down list.

Once the backup has completed you need to fully uninstall firefox.

Grab a copy of free GeekUninstaller and extract the files to a folder of your choice. Open the folder and right click geek.exe then choose "run as admin"

In the windows that opens scroll down to Firefox and double click to uninstall it. Allow Geek Unistaller to scan for leftovers and delete those. (Do not delete your FEBE saved backup if it shows up in the list of files to be removed)

Once finished - Reboot.

Then manually check for and delete the following items if found:

Those listed under step 10 in the link below.

Everything listed under "Remove user data and settings" in the link below.

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

When finished Reboot.

Then get the latest version of Firefox and install it. Let us know when you've done that and then instructions on how to restore bookmarks and extensions will follow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Upgraded before I read your Post# 16 and got 43.0.1 up from the 21.0... Got my emails back OK just slowly, but at least I get them,... Is it still necessary to go through the lengthy process you explained in your last Post? I'll do it if you think I need to, just thought I'd best check with you first though. Thanks a lot.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.

Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.

RE: Latest version.

Check like this.

Right click a blue part of the screen at the top as shown in this screenshot:

Mozilla Firefox Menu Bar.jpg

Click "Menu Bar" to enable the Menu Bar.

At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.

Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)

https://www.mozilla.org/en-US/plugincheck/
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
No it's not going to be neccessary. Having said that Firefox will sometimes benefit from a clean install after multiple version upgrades.

Profile backups mean that you don't loose anything if Firefox screws up but backups are entirely your decision.

RE: Latest version.

Check like this.

Right click a blue part of the screen at the top as shown in this screenshot:
Click "Menu Bar" to enable the Menu Bar.

At the top of the screen click the "Help" dropdown menu then select "About Firefox" and it should check for and install updates.

Since it was so out of date I'd suggest checking plugins by clicking on this link (using Firefox)

https://www.mozilla.org/en-US/plugincheck/
-----------------------------------
Callender, Thanks for all your help and all you others on the Email problem...(Solved)
I'll also check the plugins later today. Thanks again to all.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium 32bit.
CPU
2.33 gigahertz Intel Core2 Duo
Hard Drives
155.83 Gigabytes Usable Hard Drive Capacity
TSSTcorp DVD-Rom TS-H353B ATA Device [Optical drive]
Hitachi HDS721616PLA380 [Hard Drive] (160.00 GB) --drive),s/n PVFC34ZHSANZPB, rev P220ABNA, SMART Status: Healthy
Antivirus
Avira Desktop
Browser
IE
Back
Top