Erratic BSOD. Perhaps related to downloading to external hdd

Encephlon

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Hi thread title has half the info, the only other thing would be, sometimes I get a bluescreen with seemingly no dump file.
Thanks
 

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Hello, Encephlon. I will see if I can help with this. You only had one dump file, which is what we use to debug. One dump is not a good sample, but this is what the dump says.

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800172dd6e, fffff880041247c8, fffff88004124020}
[COLOR=red]Probably caused by : volsnap.sys[/COLOR] ( volsnap!VspCollectLazyOffsetsPass+1be )
Followup: MachineOwner

That is the Volume Shadow Copy Driver supplied by Windows update

Also shown as causes are

Code:
fffff880`041242c8  fffff880`05ce91a8Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** [COLOR=red]ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/COLOR]
 igdkmd64+0xbc1a8

[CODEigdkmd64
start end module name
fffff880`05c2d000 fffff880`05fec000 igdkmd64 T (no symbols)
Loaded symbol image file: igdkmd64.sys
Image path: igdkmd64.sys
Image name: igdkmd64.sys
Timestamp: Fri Sep 26 08:42:04 2014 (54256D2C)
CheckSum: 003B14CE
ImageSize: 003BF000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4][/CODE]

That is your Intel Graphics driver and can be updated at your manufacturer's web site.

But also listed is

Code:
fffff880`04124120  fffff880`0515cea0Unable to load image nvkflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** [COLOR=red]ERROR: Module load completed but symbols could not be loaded for nvkflt[/COLOR].sys
 nvkflt+0x3bea0

Code:
nvkflt
start             end                 module name
fffff880`05121000 fffff880`0516e000   nvkflt   T (no symbols)           
    [COLOR=red]Loaded symbol image file: nvkflt.sys[/COLOR]
    Image path: nvkflt.sys
    Image name: nvkflt.sys
    Timestamp:        Fri Mar 13 10:31:22 2015 (550302CA)
    CheckSum:         00052D15
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Nvidia Graphics Filter Driver.

I also notice that you have an awful lot of errors with Your Secunia Software. Specifically PSIA.EXE. I would uninstall it and install something else to replace it

If you would please fill out your system specs in as much detail as possible. It is difficult for me to recommend things when I have no idea of what hardware w are dealing with. This may help you.
Please fill out your System Specs

   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html


I would also run Seatools for DOS http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part3 on all the drives, especially the external drive.

If you would. please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
 

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Hi thanks for looking into my problem!
So far I have uninstalled Secuina, succesfully completed an system file scan and found no errors, fleshed out my system specs, updated my Intel graphics driver from the Intel site but could not update my nVidia driver as it is apparently up to date.

I will run the Seatools thingo and post results later. Note that neither the ssd or the external hdd are Seagate so I will be unable to run the extended test thingos.
Thanks again
 

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I wouldn't run it on the SSD, and you can try Western Digital's Data Lifeguard instead, I believe this link still works
WD Support / Downloads / SATA & SAS / WD Black. A lot of people have trouble with the WD one. With Seatools I believe you can run the long Generic test. But, whichever one you would like to use.

Also, I presume you have switchable graphics in your Laptop.
 

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I'm running the WD Data lifeguard Windows short test on the external as we speak, is it necessary to run the Seatools one in DOS for the external? It's more convenient in Windows as I happen to have no USB sticks or blank discs with me.

Edit: The quick test passed. Yes, graphics switch dependent on the rules set in the nVida control panel app.

Further edit: One of the times it BSOD'd but didn't leave me a minidump my computer kept trying to restart except it kept not finding a boot device until I powered off with the button and then powered on again with the button at which point it booted normally.
 

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Alienware m14x R2
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Windows 7 Home Premium x64
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(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
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Western Digital has a DOS version also. We prefer the DOS version because it gives a better test when the drive you are scanning is not in use at the time. But, if for whatever reason you can't do the DOS test, the installable one will do.
 

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    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
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Well the quick Windows test has passed, and now I'm running the extended Windows one. I can go and get a usb though if necessary.
 

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Alienware m14x R2
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Samsung 2x 4GB
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(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
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No, I doubt if it is that important. I am concerned about you not being able to locate a bootable device. That would mean the hard drive is disappearing. Please make sure your SSD is up to date with the Firmware. I believe you can get the updated firmware here support-ssd-firmware | United States (USD)
 

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    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I have updated the SSD firmware to the latest revision, and have not yet BSOD'd since the minidump that you found in the zip in the OP. In doing so I had to abort the extended WD test, however the quick test did pass so unless you think otherwise I assume that is fine? Should I do anything else or should I assume this is solved until another BSOD?

If so do I mark this thread as solved now?

Thanks for your help
 

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Alienware m14x R2
OS
Windows 7 Home Premium x64
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Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
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I would wait a while before marking it solved. Whenever you think it is solved, mark it that way,
 

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    Windows 11 Pro
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    EVGA RTX 3080 FTW 3 Ultra
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    3 X Asus 27"
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    2 X 1 TB NVME drives
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    Computer type
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    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Hi
I got another bluescreen, for whatever reason no minidump was saved. On startup I kept getting no boot device detected until I hit the power button and restarted like that.
Event viewer however said this twice 3 hours earlier: The driver detected a controller error on \Device\Harddisk1\DR9.

I have the attached image error in my device manager, which Windows is unable to automatically resolve with troubleshooter, I also tried to uninstall and re install which didn't work.
 

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Computer Manufacturer/Model Number
Alienware m14x R2
OS
Windows 7 Home Premium x64
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
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Crucial_CT512MX100SSD1 (512gb SSD)
External: WD Elements 2tb portable
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Is hard drive 1 the SSD or the WD? It means for some reason that the bios couldn't 'see' hard drive 1. Make sure of the cable connections on both ends. Make sure they are completely seated and secure. You may want to change Sata Cables if it continues. Have we checked the Firmware on the SSD? Make sure it is up to date.
 

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    3 X Asus 27"
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    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
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  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I believe if I'm looking at the right thing (see screenshot) that the WD is hardrive 1. The cable is a little flimsy going into the WD, but the usb connection to the laptop seems good. See attachment for how far it falls down. As earlier in the thread I have now updated the SSD firmware and it is still up to date. My understanding is there is no SATA cable going into the SSD and it just slots straight onto a SATA spot on the mobo.

Am I at a point now where I need to take it to my local technician and ask about, well what please?
Thanks
 
Last edited:

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Computer Manufacturer/Model Number
Alienware m14x R2
OS
Windows 7 Home Premium x64
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
Screen Resolution
1600x900
Hard Drives
Crucial_CT512MX100SSD1 (512gb SSD)
External: WD Elements 2tb portable
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The SSD fits just like the original hard drive, there is no difference. The connections are exactly the same. You don't need to pay a technician to tell you that. It's pretty simple. Sorry for my comments earlier. I was thinking of a Desktop.

The screenshot of Disk Management looks OK, and I would think the SSD is disk 0, but you really can't go by Disk Management. But, on a laptop, I am pretty sure it has to be disk 0.

Have you tried running without the Western Digital connected? It may be a good idea to try that and see if it is the external drive causing the problem.
 

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    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
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  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I will try to do so for a few days, but there are times where I will need to break that rule, but I won't leave it connected willy nilly. The most recent BSOD occurred without me accessing anything on the external (AFAIK, and notwithstanding automated background tasks). I will report back if I get a BSOD without the external connected.
 

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Windows 7 Home Premium x64Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHzSamsung 2x 4GB(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeFo...
Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m14x R2
OS
Windows 7 Home Premium x64
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
Screen Resolution
1600x900
Hard Drives
Crucial_CT512MX100SSD1 (512gb SSD)
External: WD Elements 2tb portable
Mouse
Razer Naga Hex
Antivirus
Avast
Browser
Chrome
OK, no problem thanks.
 

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    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Hi
I have little to no problems for a while, however tonight a blue-screen occurred when I went out and left my computer on. Minidump is attached.
Thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHzSamsung 2x 4GB(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeFo...
Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m14x R2
OS
Windows 7 Home Premium x64
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
Screen Resolution
1600x900
Hard Drives
Crucial_CT512MX100SSD1 (512gb SSD)
External: WD Elements 2tb portable
Mouse
Razer Naga Hex
Antivirus
Avast
Browser
Chrome
Encephlon, have you been running without the External drive plugged in?

Part of the dump says

Code:
FOLLOWUP_IP: 
nt![COLOR=red]PnpBugcheckPowerTimeout[/COLOR]+76
fffff800`02f1ee06 cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!PnpBugcheckPowerTimeout+76

That is usually a 'plug n play' device like a USB, I think. but the dump further blames the nvidia driver

Code:
fffff800`00b9a4d8  fffff880`06a85c67Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[/COLOR] nvlddmkm+0x212c67
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Yes in this case there was no external hdd plugged in. A usb mini fridge thing and a usb mouse were the usb devices plugged in. I have noticed some fault with the laptop powering this mouse, I usually have to plug and unplug it once or twice to get it to work. As for the nVidia driver, I keep it up to date with the official ones.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHzSamsung 2x 4GB(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeFo...
Computer type
Laptop
Computer Manufacturer/Model Number
Alienware m14x R2
OS
Windows 7 Home Premium x64
CPU
Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz
Motherboard
Alienware M14xR2
Memory
Samsung 2x 4GB
Graphics Card(s)
(1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 650M
Sound Card
(1) Sound Blaster Recon3Di (2) Intel(R) Display Audio
Screen Resolution
1600x900
Hard Drives
Crucial_CT512MX100SSD1 (512gb SSD)
External: WD Elements 2tb portable
Mouse
Razer Naga Hex
Antivirus
Avast
Browser
Chrome
Razer drivers often cause problems for some people.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
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