Error 80070641 + unable to open some programs

[Hairfallingout]

Last week Friday, I had problems scanning from my HP6110, so I restarted my computer. When it restarted, it went into an automatic repair that said would take a "few minutes." After about half an hour, I tried to cancel the repair, but a message indicated it would not stop. After about an hour, I hard booted the system, but the computer would not start. I let the repair continue and was able to start the computer after two or three more hours.

Since that repair, I have been unable to open many programs, including QuickBooks (2010, 2011, 2012 & 2012 Enterprise), a tax program, IE, Kaspersky and iTunes. I am also unable to install windows updates, and get error code 80070641. Adobe Flash is not working. Kaspersky will not "turn on." (When the Windows update problem started, I also had error code 641. That is now gone.)

I cannot restore to a point where the computer worked -- the last restore I have is from after the problem. I have tried re-registering msiexec, run MS Fixit Install/Uninstall, Fixit 50809, Fixit Performance, Fixit wuRNP, installed and completed a Spybot scan (no problems), tried to install an updated Java (I can't listen to music via my browser because of a Java issue), merged the default .exe associations in my registry, checked my Event Viewer logs for issues when my computer went through repair, deleted every instance of Norton/Symantec security that I could find, tried sfc \scannow but got hung at 41%, completed chkdsk, ran Windows Defender quick scan and found no problems and a couple of other things.

Some programs work, e.g., Firefox, Word, Excel and Outlook. I tried to find something common between the non-working vs working programs, and the only thing I can see is that the programs that are not working are not showing up in my control panel.

I bought the laptop used, but the prior owner only used it about a dozen times. Prior to these issues, I was able to install, scan, print and open programs with no problems. I'm running Windows 7 x64.

Please help.

 

[Ztruker]

Read through this thread: updates not responding error code 80070641

See if any of the fixes there help.

 

[Hairfallingout]

Thank you, Rich. Here are the results. Windows Installer wasn't running and the update failed. I had tried unregister/re-register of MSIExec before. It didn't work this time either. I couldn't find Office Update 11 or Office Update 12 folders on my computer, so I couldn't delete them. I also couldn't delete the ActiveX control for IE -- it's not on my computer.

One suggestion was to turn off my firewall. I have Kaspersky on my laptop, but it's not on. (That's one of the problems.) I am currently using Windows firewall, and I don't want to turn it off. I ran the Office diagnose in Excel, and no problems were found. When I opened other Office programs, a message came up that the diagnose function was already run, so I didn't do it again.

Disable script or proxy settings -- my LAN was already set up as supported, so this didn't change anything.

A manual download of a Windows update (junk mail KB2598290) failed. Win Installer is already on manual.

I didn't do #13 on one of the links -- disable/re-enable Local Installation Source. I didn't do a clean boot (I'm not sure what that is). And I didn't do a clean install.

During this process, a message came up for Problem Reporting. There was a video hardware error, and it listed three files. The checking solutions took a while, but ultimately came up with nothing.

Any other suggestions? I've only been using this laptop for a little more than a week. It is my work computer, so I need to get this figured out as soon as possible.

 

[Ztruker]

If time is critical, I would urge you to back up and personal data then reinstall Win 7 or restore to Factory state.

You may be able to do this via the Start Menu (Orb) or use a Fn key at boot time. If you give us the make and model number we can check the Users Guide and tell you for sure how to do this.

An alternative would be to try a Repair Install which preserve your data and installed software, just replaces the operating system. If you don't have a recovery CD, you can download the version you need from here:

Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links)

 

[Hairfallingout]

Okay. I was afraid it would come to something like this. I have a Toshiba Satellite A500 and Windows 6.1 (Build 7601) Home Premium. Since I do not have the CD for Office 2007, I'd like to try the repair install. I have most of my files backed up, but I'll need to do Outlook (personal folder) and my Firefox settings.

Please walk me through this -- it makes me nervous. On the link you provided, do I download the "Official Windows 7 ISO" from Digital River? If not, please spell it out exactly. (The link went to ipod and other stuff.)

 

[Ztruker]

Yes, thqat is what you need. If you look at the tutorial, steps 4, 5 and 6 all refer you to that.

They key a repair install is you start it from a booted Windows 7 by placing the DVD that you create from the iso you download.

Looks to me like step 5 is the one you want.

 

[Hairfallingout]

It's been a long day. I'll try this in the a.m.

 

[Hairfallingout]

I saved the Windows file to a DVD, but there is no option to run it. All that comes up is a disc creator center. It took over an hour to download the file, and it's over 3 GB. Was I supposed to open the file instead of save it? And if so, how would I tell it to go to the DVD if I just open it?

 

[Ztruker]

The 2nd half of step 5 tells you what to do:

and use Windows 7 USB-DVD Download Tool to create a bootable DVD or USB flash drive with the ISO to do the repair install with using this step.

 

[Hairfallingout]

It's confusing because it says to run when the DVD is put in the drive. It should say to go to that download step first if that has to be done prior to running the install.

In any case, the bootable program is not working on my computer because of the install errors I'm having. I'll have to try it on my old laptop, which is significantly slower.

 

[Hairfallingout]

It's asking for the Image Mastering API. What's that?

Opps, I forgot my old laptop is XP. I found a download.

 

[Hairfallingout]

I've been at this for about four hours now, so any additional help you can give would be very much appreciated.

Windows & USB-DVD tool cannot be installed on my Windows 7 laptop because of the Windows Installer Service problem that I've been having. I downloaded the iso file onto another DVD from a Mac. (Actually, it was downloaded then burned to the DVD.) I then tried to run this DVD and got a message that "Windows cannot open \Sources\install.wim." (error 0x8007000D) After researching that a bit, I found something that said the DVD is probably not good, so I copied the iso folder to a backup drive connected via USB. I was going to use that file to create a bootable disc on my old laptop.

I can't use the USB-DVD tool on that computer, however, because I do not have a thumb drive that holds 4 GB. (And I read that it has to be a thumb drive -- other backup devices will not, and did not, work.) So, then I figured I needed an ISO burn program for Windows XP and found Burn to Disc. After a couple of hours, I was able to get this installed, but it came with a bunch of other garbage I really don't want, so I did a custom install without the other stuff. Unfortunately, I think that is why the program failed to start -- it could not find MSVCR100.dll. (I tried re-installing, but I still came up with the same error.)

I've done all I know how to at this point. I'm going to see if a techi I used before will create the bootable disc for me. If the Mac disc is bootable and you think I'll still have problems with a bootable disc created from Windows, please let me know.

 

[Hairfallingout]

Okay. I created what I think is a bootable USB. I started the installation and got to step 10 -- checking compatibility. I don't understand the first message. It says the "current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade."

Does this mean that I do have SP1 on my laptop but not in the iso file? I did check that before I started this whole process.

I'm going to try to download the iso file for Windows with SP1. If my interpretation is incorrect, please let me know.

 

[Ztruker]

If you typed that message correctly it says the DVD is at SP1 while the computer is not. Apparently they need to be at the same Service Pack level.

As long as your data is backed up, do a Clean Install instead of a Repair Install. That doesn't care what is on the computer or DVD. The main difference is you boot the DVD rather than run it from a booted Win 7.

 

[Hairfallingout]

After many hours of trying to get a bootable DVD, I actually ended up making a bootable USB thumb drive. The repair took about 3.5 hours, and my data survived. I had to run setup on my tax programs, and I'm still working with QuickBooks. Firefox has a couple of issues (can't download some files like .NET Framework 4 or view pdf files), but otherwise I think the repair worked.

I still don't know what caused all of this, but a lot of it seems to do with compatibility. I would blame compatibility on all of it if IE had worked with the problems as Word and Excel did. Anyway, I'm not quite certain everything is set, so I'm going to leave this open for now.