Error 800B0100 when trying to run Update KB2964444

[Cappuccino]

Hi there!

I got a problem with a Windows Update (KB2964444). It is supposed to fix security problems with Internet Explorer 11, but every time I try to install it, I get an Error 800B0100.

I already tried the Windows Update Troubleshooter and the System Update Readiness Tool.

Checking the Windows Servicing Packages showed that some of them are "corrupt" and I don't know how to replace/repair them.
I'm using Windows 7 Ultimate x32 Service Pack 1.

Would be glad, if someone could help.

Attached is a .log with the "Unavailable repair files".

 

[AgentGreenland]

Bump

I am working as an IT Supporter, I would like a fix too

 

[NoelDP]

Bump

I am working as an IT Supporter, I would like a fix too

Please start a NEW thread of your own, and
Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[NoelDP]

Hi there!

I got a problem with a Windows Update (KB2964444). It is supposed to fix security problems with Internet Explorer 11, but every time I try to install it, I get an Error 800B0100.

I already tried the Windows Update Troubleshooter and the System Update Readiness Tool.

Checking the Windows Servicing Packages showed that some of them are "corrupt" and I don't know how to replace/repair them.
I'm using Windows 7 Ultimate x32 Service Pack 1.

Would be glad, if someone could help.

Attached is a .log with the "Unavailable repair files".

Sorry, Cappucino - I seem to have missed this one!
Here's the error list from CheckSUR...

Unavailable repair files:
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_1_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_37_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_39_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_40_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_6_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat

I'll post a fix protocol later.

 

[NoelDP]

@Cappuccino

I've uploaded a file - ccoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ccoaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[AgentGreenland]

Bump

I am working as an IT Supporter, I would like a fix too

Please start a NEW thread of your own, and

Why should I make a new thread, when I have the exact same problem...? I was merely bumping for interest and to state that I had the same problem

 

[NoelDP]

There is almost NO chance that you have the 'exact same problem' - and you will get no assistance in this thread from anyone in this forum.
If you want assistance, then abide by the forum rules and post the requested data in the requested place - your own thread.

 

[Cappuccino]

Hi NoelDP!

I saved the content of the folder You uploaded. Since this is about my uncle's computer (I'm trying to fix it via remote control), it's gonna take me some time to upload the new CheckSUR-files.

Thanks a lot for spending Your time, helping out others with their computer problems!