Error code 0x80070002 when clean installing

qwer

New member
Local time
5:56 PM
Messages
15
After my computer got a virus, I decided to perform a clean install. In the middle of installing, it says, "The file does not exist. Makes sure all files required for
installation are available , and restart Error code:0x80070002".

Help needed!
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
bump
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
bump
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
After my computer got a virus, I decided to perform a clean install. In the middle of installing, it says, "The file does not exist. Makes sure all files required for
installation are available , and restart Error code:0x80070002".

Help needed!
Where did you get the install DVD from?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
It says "There are no fixed disks to show" when i go to list disk.
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
Does BIOS list the disk? It looks like the disk died! Very strange... just in the middle of install
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
i actually found the disk and cleaned it but it still wouldnt install
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
After my computer got a virus, I decided to perform a clean install. In the middle of installing, it says, "The file does not exist. Makes sure all files required for
installation are available , and restart Error code:0x80070002".

Help needed!
Still this same error?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Do you get this error in the "expanding files" stage? If so at which percentage?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
yes, it stays at 0 percent. then the error pops up
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
In original post you wrote:
"In the middle of installing, it says, "The file does not exist. Makes sure all files required for
installation are available , and restart Error code:0x80070002"."


Now you say it's in the "expanding files" step! That's just the second step (after copying). Not in the middle at all!

Is disk attached to SATA II or SATA III port?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Where did you get the install DVD from? Did you make it yourself from ISO? If so where did you get the ISO from? Downloaded it and burned it from NOT INFECTED machine?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
It's attached to a sata II port. I burned it from a non infected machine
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
copying files went fine?
Boot into recovery environment->command prompt
Code:
chkdsk/f c:
chkdsk/f d:
All fine?

dir/s c:\
dir/s d:\

Any files found?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
after i do chkdsk/f c:, it says "failed to transfer logged messages to the event log with status 50"
it also says that with chkdsk/f d:
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
after i do chkdsk/f c:, it says "failed to transfer logged messages to the event log with status 50"
it also says that with chkdsk/f d:
But no disk errors?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
dir/s c:\ found 1 file, which was 3072 bytes.
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i5 2500k
Motherboard
ASRock Z68 Extreme 3 Gen 3
Memory
G.SKILL Ripjaws X 8GB
Graphics Card(s)
XFX Radeon 6870 1GB
Hard Drives
Corsair F40 40GB
Samsung F3 1TB
after i do chkdsk/f c:, it says "failed to transfer logged messages to the event log with status 50"
it also says that with chkdsk/f d:
"failed to transfer logged messages to the event log with status 50"
is quite normal in winre
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Back
Top