Error code 80070005 trying to install KB3033890 (WMP patch)

[Layback Bear]

From post #20/

whenever i get around to restarting my computer again,

I don't understand. You can restart your computer any time your heart desires.

Surly Noels help is worth another restart and following his instructions as soon as possible.

 

[freecomkcf]

may as well admit it right now, i'm extremely lazy. plus i have to wait about 5 minutes (sometimes more) for the flashing loading light to stop blinking (more like a solid white) before i can do anything faster than at a snail's pace. so usually i end up only restarting when a program is bugging me to.

plus i'm extremely careful about what sites i go to anyway, i don't think anyone's specifically out to send me a virus through Windows Media Player any time soon. i don't even use WMP much, i use Winamp more actually.

 

[freecomkcf]

found that D is the drive i should run the command on, so i corrected it but stiol got error 87. i typed it in twice to make sure i didnt typo anything.

apologies for the bad photo quality, if it's not readable it says that cleanup-image/revertpending actions is an unknown option.

 

[NoelDP]

You missed a space before the /revertpendingactions

In general, anywhere in CMD, a forward-slash '/' requires a space before it.

 

[freecomkcf]

my bad, i was just copying the command from the quote character for character (it didnt have a space either).

here's what happened this time:

 

[NoelDP]

looks like it did what it was supposed to do! Try Windows Update again... do a check for updates and see what happens.

 

[freecomkcf]

windows update is creating a restore point right now, crossing my fingers hoping it doesn't get stuck at 35% and then fail again.

also, i'm guessing that by the lack of mentioning it, that scratch directory size warning isn't anything to worry about?

 

[freecomkcf]

i dont think it worked, it's doing the same thing it's been doing, which is taking an unusually long time "preparing to configure Windows", getting stuck at 35%, then giving up and reverting the changes.

i dont know if this is of any help but i took a picture of the one file it tends to hang up on when applying updates before the login screen shows up.

 

[freecomkcf]

any other suggestions as to what i can do?

 

[NoelDP]

Wait for it to revert, and then post the new CBS.log file, and C:\Windows\windowsupdate.log file.

 

[freecomkcf]

i tried to attach CBS.log but it says i don't have permission to open the file, and i'm logged in with an administrator account.

i think there was another update since the last time i attempted to install KB3033890, so i'm not sure if that messed with the logs or anything like that. but regardless i've posted them.

if you need me to i can attempt to install it again and then re-post the logs.

 

[NoelDP]

YOu need to copy the CBS.log file to the desktop, then compress the copy.

 

[freecomkcf]

here you go

 

[NoelDP]

There are no errors in that log - and no SFC data either.
I'd say it had probably been hived off into one of the CBSPersist cab files - except for the fact that this log dates from the 17th June to today.

There is something very odd here...
Let's have a look at the event logs.

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

 

[freecomkcf]

here they are.

 

[NoelDP]

There are two programs I suggest you uninstall - at least temporarily...
1) Privdog - it appears to be causing problems with the WMI services (which version do you have installed?)
2) Video Accelerator - it's leaking registry handles every time.

Then try again.

 

[freecomkcf]

i already uninstalled PrivDog a while ago, i heard things about it enabling man in the middle attacks with outdated certifcates.

couldve sworn i uninstalled Video Accelerator too, but illcheck again once my laptop is done booting.


by the way i typically use Revo Uninstaller to clean up whatever mess is left by standard installers. do you mind if i use it in this case?

EDIT: pretty sure i also uninstalled Video Accelerator, i can't find it in Control Panel, Revo Uninstaller or CCleaner. going off on a tangent here, i uninstalled that a looooong time ago, our house used to have the crappiest internet... got no use for it now, now that it's not less than 1 Mbps.

 

[freecomkcf]

this totally slipped my mind, but i went and ran sfc /scannow in safe mode and now it's telling me i have corrupted files. when my laptop's done booting up i'll edit this post with the new CBS.log.

EDIT: added attachment.

 

[NoelDP]

Looks like you've installed a hack to enable Group Policy - and you've also installed KB3068708.
I suggest uninstalling KB3068708 and hiding it when it reappears in WU - at least until the machine is fixed again.

I'll post a fix for the GP hack later.

 

[freecomkcf]

dont quite remember installing a group policy hack, although just reading the words makes me feel like i heard about it somewhere before. i think the only time i even bothered with file permissions was when Windows Media Player just randomly stopped allowilng new music to stream to my Xbox 360, and found that mp3s after a certain date were missing some sort of permissions. it wasnt a pertinent problem so i never actually fixed it.

do the logs say what the group policy hack is called? that might jog my memory.


as for the Windows update you mentioned, i went and searched it up on Google and it just seems to be causing mayhem in general (mainly a huge CBS folder and apparent false positives on SFC.exe), so ill uninstall that as soon as i get on my laptop.