Error code 80070005 trying to install KB3033890 (WMP patch)

[freecomkcf]

there's one additional file called userenv.dll, no idea what it is.

 

[torchwood]

Hi Freecom,
can you check the permissions on that, and oleacc which i also dont have UNDER this location.
mine are in system32 and winsxs.

Would you also check your AV logs and see if they have blocked/quarentineed anything

Roy

 

[freecomkcf]

umm... wow. this picture i have attached explains a lot lmao. now i feel like a flipping idiot.

i think i had COMODO block this process a long time ago because it kept running up my CPU for whatever reason. used to actually share media between my computer and Xbox and occasionally some other computers in my house, but when i stopped doing that it still ran up the CPU, which was pretty annoying. i'll try unblocking wmpshare.exe and see if that makes the update work. (EDIT: still can't change ownership of wmpshare.exe to administrators after unblocking it - says access is denied.)

as for the permissions:

• oleacc.dll: everything allowed on SYSTEM and Administrators, read & execute and read are the only ones allowed on my account. which doesn't really matter, since i'm the only account on my laptop and it's admistrator. went on Google to look up what this does, apparently it's used for Windows accessibility options or something.
• userenv.dll: same thing. used for managing user profiles, apparently.

COMODO has never picked these up as any sort of malware on any of the times i did a full scan, and i have it on a pretty high security setting.

 

[torchwood]

HO Hum

I reckon it will.



Its frequently the silly things.

Roy

 

[freecomkcf]

i edited my last post, but the edit was short and not very noticeable, so i'll just type it again. even after unblocking it from COMODO i can't switch ownership of wmpshare.exe to me so that i can set permissions.

also, i'm getting the error 80072EFE now after restoring the last update i couldn't install. since it's supposedly a connection error, it's probably my cable acting up again... i'll try again tomorrow, too tired and i don't want to get yelled at by relatives for having to restart the router trying to troubleshoot that

 

[torchwood]

Wouldn't worry about the ownership, its not important as long as your security updates are installed.

If its your cable, resetting the router wont help

Buy a CAT5 cable

Roy

 

[freecomkcf]

nah, sometimes it's my cable (i think it's actually frayed somewhere, i ended up taping that), sometimes my powerline adapter, and sometimes it really is my router acting up. i'd know about the latter because my brother and sister would suddenly start complaining because they can't game anymore lol.

i'll try installing the previous update, but i'm about to go to bed so i'll check on the result tomorrow.

thanks for the suggestion on the CAT5 cable by the way, i'll try looking into that.

 

[freecomkcf]

just woke up to an 80070005 error on the update i tried to install last night. didn't think it would be as easy as removing wmpshare.exe off my block list.

 

[torchwood]

Hi Freecell,

Have you rebooted since removing the Commodo block, if not do so.
and try updates again.

Try uninstalling WMP again.

Then lets have a look at your last windowsupdate log.
Wouldn't hurt to run scannow and Surt again.

Roy

 

[freecomkcf]

yeah, i restarted after removing the block and the update still didn't work.

uninstalling WMP didn't work either, same error as last time.

i'll get back to you on sfc /scannow and SURT. i have to run sfc in Safe Mode (it's never worked when i'm not in it) and i think i deleted SURT, so i have to redownload that again.

EDIT: sorry, i forgot to attach my update log.

 

[torchwood]

The windowsupdate log please not setupapi.

Roy

 

[freecomkcf]

sorry, here you go.

 

[freecomkcf]

how do i know if i have SURT installed, and if i do, how can i run it? i'm not entirely sure if i still have it, and i'd like to avoid having to do this rather lengthy install if i can. it's been on "Initiating installation..." for the better part of an hour now.

EDIT: never mind, it literally just finished installing. got "Installation Complete", nothing more. what do i do now?

 

[torchwood]

Hi Freecom,
its the checksurlog.

Any way been reviewing my previous comment re the permissions on WMP, which is what is killing WU according to the log.
in the screenshot you posted it stated
Unable to list current owner
IT should be showing Trusted installer, see screenshot front page should be like mine.

Also showing in the WUlog were updates to Microsoft Security Essentials, thought you were running commodo or is it just thier firewall?.

Roy

 

[freecomkcf]

where do i find checksurlog?

i don't see your screenshot (maybe you forgot to attach it), but i get what you're saying.

i'm not using Microsoft Security Essentials, but i'm keeping it updated anyway on the off-chance something goes wrong with COMODO Internet Security, or they go out of business or something like that.

 

[torchwood]

Hi Freecell,
Its attached now. just stick that desc in seach > then more if it doesnt turn up.
I didnt actually think MSE works once you put another AV on it switches itself off

Roy

 

[freecomkcf]

this is what my security tab looks like for wmpshare.exe.

when i click that button, it takes me to the Advanced Security Settings window from the last time i posted a screenshot.

 

[torchwood]

Can you try typing in TrustedInstaller, instead of you

Roy

 

[freecomkcf]

apparently not.

 

[torchwood]

Hi Freecell,
now that the Comodo restriction has been removed can you retry the instructions in post 48
(reset permissions).

Noel also mentioned a gp hack.
As your version shouldn't have GP i dont know if the following will work, it only lists changes
from an elevated command mode
gpresult /Scope User /v
gpresult /Scope Computer /v

Roy